Fwd: ZDC Apple Tech

Please reach out to James and Jonas to coordinate a day next week they will both be available to begin troubleshooting.

Thank you.

Rich

Sent from my iPhone

Jeffrey

only one apple tech, referred by Apple Store Abq

Company name:
Jonas Povilas Skardis
1844 Camino de la Canada
Santa Fe
NM, 87501

how do you wish to proceed, local Tech or James

Regards,
Brice

both

Why don't you coordinate with James who is copied on this email if Friday works and when you can get him up to date. Thank you.

Sent from my iPhone

Is James aware of the situation at Zorro, or do I need to update him first? Jonas can be on site Friday at 3.30

Sent from my iPhone

ok
James does this work for you?
If not, when do you have availability next week?

Thanks,
Brice

Hi Brice,

I'll be available to chat with Jonas on Friday after 5:30 PM NYC Time (3:30 PM NM Time). Please have him email me when he's ready to talk with the number & I'll call in.

Thanks!

James Ce
your personal Genius

• Certified Support Professional 10.6
http://personalgenius.us

If you mean 1 PM NM / 3 PM NYC — then yes I can do that.

If you mean 1 PM NYC, then no. I have another client scheduled for then.

James Ce
your personal Genius

• Certified Support Professional 10.6
http://personalgenius.us

Hi James

Jonas needs to reschedule Friday's apt, can you do Tuesday 1pm next week?

If not, let me know when you have availability.

Regards,
Brice

Confirming 3 pm MST
Thank you

Sent from my iPhone

James Just spoke with Jonas. He is in a similar situation with a prior client. He will be on site in 45 mins.

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Hi Brice,

Has Jonas arrived? I'm running behind on my prior client's setup, so I hope he's not waiting for me.

James Ce
your personal Genius

• Certified Support Professional 10.6
http://personalgenius.us

ok. thanks. please let me know =hen he's ready.

James Ce
your =ersonal Genius

• =ertified Support Professional 10.6

let me call in, please. I need to find a =uieter place to talk. What ft?

James Ce
your Personal Genius

• Certified Support Professional 10.6
http://personalgenius.us

James Jonas is onsight

should he call you?

Sent from my iPhone

Spoke with Brice & Jonas. Brice sounds to =e helpful today.

Jonas is recommending setting the basestations to use the =ame channel throughout the house, which I've asked him to implement. I =sked him to make sure the Cradlepoint is doing the routing for the =etwork and all the basestations are in bridge mode and walk through the =ouse and confirm the speeds are consistent.

Jonas thinks that moving =he antenna to the roof may get a faster signal and keep it out of sight =esthetically.

He also suggested replacing the Cradlepoint/Feeney modem with = Peplink router instead. I haven't heard of the company, so I'll =esearch it and see if it's advantageous.

James Ce
your Personal Genius

Certified Support =rofessional 10.6
http://personalgenius.us http://personalgenius.us/

update from James

Richard Kahn
HBRK Associates Inc.
575 Lexington =venue 4th Floor
New York, NY 10022
tel = █████████
fax 646-350-0954
cell = █████████