Re: Info. on frame order [#KAI-168-66262]

[

[Redacted]

Sounds good thanks

On Aug 1, 2012, at 7:03 PM, Your Picture Frames < > wrote:

Hi [ ]

I have the two Angled molding 11x14 frames shipping in one UPS shipment to you and the three Simple 11x14 frames will be shipping together in a separate UPS delivery.

The difference in the two frame selections was 15.00 and we have shared cost with you and the order difference will be a re-bill of 9.00 additional for the complete order.

The order total will be 113.00 which also includes free shipping.( originally authorized for 104.00 + re- bill of 9.00)

< order10205>

Please let me know if you have further questions and agree with the total for frame order.. You will receive UPS tracking numbers when each package ships.

Best Regards,

Thank you,

Corinne

YourPictureFrames.com
1- (Mon-Fri 9-5pm Pacific time)

Ticket History
(Client) Posted On: 01 August 2012 12:20 PM

Hello..the matte finish is just fine. Pls send me those if they are available now. Thanks

On Aug 1, 2012, at 10:24 AM, Your Picture Frames < > wrote:

Hi ,

I have not yet received a reply on the back orders for PO 10205.

Do you just want to wait until end of August? If you are interested in the three 11x14's that are available in the same molding as selected but a painted matte surface please let me know.

I will contact you this morning to check with you.

Best Regards,

Thank you,
Corinne

YourPictureFrames.com

EFTA00552888

1- (Mon-Fri 9-5pm Pacific time)

• Ticket History

Corinne Lee (Staff) Posted On: 26 July 2012 12:03 PM

• Hi

Unfortunately, we have some bad news. Due to a manufacturer shortage, there are three frames you ordered which are on back order. The Blue Classic , the White Classic and the Walnut Classic frame are all expected to arrive at the end of August. The Angled wood frames in Walnut and Black 11x14 are available to ship at this time. > <order 10205>

• I have the three frames in colors needed that are offered by a different manufacturer with the same molding in a matte finish. > • http://www.yourpictureframes.com/products Simple-Walnut-Wood-Picture-Frame.html > • http://www.yourpictureframes.com/products/Simple-Wood-Blue-Picture-Frame.html > • http://www.yourpictureframes.com/products/Simple-Wood-White-Picture-Frame.html > • Please let us know if you would like to wait for the frames to be available or if you would rather choose another option. > • Thank you very much for your picture frame order. > > • We are very sorry for any inconvenience this has caused you. Please let us know what you would like to do by replying back to this email or calling us at 1 (M-F 9am-5pm pacific) so we can help you in finding another frame or remove it from your order.

Thank you very much for your business and sorry about the inconvenience!

• Thank you,

Corinne

• YourPictureFrames.com
1- (Mon-Fri 9-5pm Pacific time)

• Ticket Details

Ticket ID: KAI-168-66262

Corinne Lee (Staff) Posted On: 01 August 2012 06:24 AM

I have not yet received a reply on the back orders for PO 10205.

Do you just want to wait until end of August? If you are interested in the three 11x14's that are available in the same molding as selected but a painted matte surface please let me know.

I will contact you this morning to check with you.

Best Regards,
Thank you,
Corinne

YourPictureFrames.com
1- (Mon-Fri 9-5pm Pacific time)

Corinne Lee (Staff) Posted On: 26 July 2012 12:03 PM

Hi M,

Unfortunately, we have some bad news. Due to a manufacturer shortage, there are three frames you ordered which are on back order. The Blue Classic , the White Classic and the Walnut Classic frame are all expected to arrive at the end of August. The Angled wood frames in Walnut and Black 11x14 are available to ship at this time. <order 10205>

I have the three frames in colors needed that are offered by a different manufacturer with the same molding in a matte finish.

http://www.yourpictureframes.com/products/Simple-Walnut-Wood-Picture-Frame.html

http://www.yourpictureframes.com/products/Simple-Wood-Blue-Picture-Frame.html

EFTA00552889

http://www.yourpictureframes.com/products/Simple-Wood-White-Picture-Frame.html

Please let us know if you would like to wait for the frames to be available or if you would rather choose another option.

Thank you very much for your picture frame order.

We are very sorry for any inconvenience this has caused you. Please let us know what you would like to do by replying back to this email or calling us at 1 (M-F 9am-5pm pacific) so we can help you in finding another frame or remove it from your order.

Thank you very much for your business and sorry about the inconvenience!

Thank you,
Corinne

YourPictureFrames com
1- (Mon-Fri 9-5pm Pacific time)

Ticket Details

Ticket ID: KAI-168-66262

EFTA00552890