Re: Time Warner Cable Notice re:Alleged Copyright Infringement Apr 8A

Dear JEFF EDWARDS (Primary Account Holder),

We have been notified that copyrighted content may have been shared using your internet connection without permission of the copyright owner.

What does that mean?

Content owners (artists, moviemakers, authors) and their representatives routinely monitor peer-2-peer networks to see if their content (like music, movies, and TV shows) is shared without their permission (without it being paid for). If they notice somebody sharing their content without their permission through a Time Warner Cable account they let us know.

As the primary account holder, you are responsible for making sure your account is not used for copyright infringement. Please note that we don't know which computer or device may be the one to have triggered the notification; it could be any device using your account.

What was shared and when?

File Name: Hart.of.Dixie.S04E07.HDTV.x264-LOL.mp4

Content Type: Video

Content URL:

Shared: Mar 10 2015 6:48PM

IP Address: 72.227.179.54

Did you give them my personal information?

We have not shared any of your personal information with the content owner to help them find the files. The content owner simply provides us with an IP address and we contact you directly on their behalf.

EFTA00351295

Alright, so what do I need todo?

• If you have been downloading or sharing content illegally please stop doing so immediately.

• Make sure that everyone who uses your Internet connection knows that you received this alert and advise them to use only legal sources for music, television and movie content. For information about the many ways to find the music, movies and TV shows you want legally, please see http://www.copyri htinforrnation.or a-better-wa -to-find-movies-tv-music/. Other exam les ofle al sources include: and

• Secure your home wireless network so that nobody who is unauthorized to use it is able to do so. (learn more here hup://onguardonline.gov/articles/0013-securing-your-wireless-network).

• Be aware of the dangers associated with using peer-to-peer ("P2P") networks: P2P programs can pose dangers to your computer and our network. Risks can include mistaken downloading of malware, pornography or copyrighted material, and allowing any anonymous person on the Internet to look at your computer files and copy them for themselves. Therefore, it is important that you inspect your computer for P2P programs and ensure that you are not either intentionally or inadvertently making copyrighted works available for uploading by others. Click here for more information about the various risks: http://onguardonline.gov/p2p

Hopefully this is the last time we contact you. If a content owner does not identify further instances of alleged copyright infringement then this will be your last notice.

And what if this continues to happen?

Sharing content without the owner's permission is a violation of U.S. copyright laws, and our acceptable use policy. Under the Copyright Alert System (for more on CAS click here: http://www.copyrightinformation.org/alerts), further instances of infringement using your account may result in our undertaking measures that will temporarily affect your Internet experience. The range of actions may include redirection to a landing page for a period or until you contact Time Warner Cable.

We will, ofcourse, provide you with advance notice prior to taking any such steps. We will also offer you the ability to challenge the content owner's notices through an independent party prior to any service alterations. You may wish to preserve records or information that could be used to demonstrate that the activity in question was non-infringing.

I still have questions about this notice, where can I go?

For additional information about this notice, learn how you can prevent further notices, and understand more about the Copyright Alert System, please visit the Center for Copyright Information — Copyright Alert System website at http://www.copyrightinformation.org/alerts.

Thank you for subscribing to Time Warner Cable's high speed data service. We look forward to having you as a customer for years to come.

Sincerely,

Customer Service

EFTA00351296

This E-mail and any of its attachments may contain Time Warner Cable proprietary information. which is privileged, confidential. or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail. you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout.

This appears to be an email thread. The key information is as follows:

• March 13, 2015, 4:13 PM: bellaklein sent a message.
• March 13, 2015, 4:31 PM: A recipient responded, stating they would go first thing Monday.
• March 16, 2015, 5:02 PM: bellaklein requested confirmation that the modem in 8A was restarted.
• March 16, 2015, 5:17 PM: A recipient confirmed that the modem and cable box in 8A are working.

EFTA00351294

Email below was sent to notify that on March 10 somebody in the apt 8A tried to access via wireless w/o permission or tried to order on demand w/o permission. This message is incorrect and i was told that the modem had intemet issue and was on quarantine or on hold. TWC reset the modem per my request. We couldn't troubleshot as nobody is in the apartment. Modem should work now but need to be reset. please help to reset the modem.

Thank you,

Bella

Tel: