Re:

more than S weeks have gone by since you and mark said no worry the local president of caterpillar was a friend. First they couldn4>=8040t find time, then they said 3 men, three days and pay up front which you admitted was premium billing. Yet we followed your lead and were then told no good reason why the second generator couldn't be made to start. They could have had parts shipped from PR in 3 hrs... Then we are told end of week for numbers and on Saturday still nothing I'm sure you are aware that this is not helpful and without a doubt not how we do business. Jeffrey should not again have to chase answers

delivery from ?

I contacted them on getting our 3rd day back last week We have been speaking to them since they left LSJ requesting a new proposal The Regional director is a friend and I spoke to him 2xs over the weekend The part was not available in PR or Florida not sure where you are getting the 3 hour I Obviously we are chasing these answers on a daily basis We have also been pushing this am to get these answers

which specific part was not available for starting 2nd generator? we also paid for 3 people x 3 days = 9 man days yet we received 4..

Im working on the credit

I will let you know the part let me check my emails

russell I am not concerned with the credit. we will need to use them to refurbish anyway. we can deal with that later. I m simply asking why we have nothing done at all on one generator. and no info back. We are on the same team. and I thought you were advised that if something is not going to come again as you promised, it should be you that reaches out and says, still not here. jeffrey called me and asked if i had seen anything. and both of us surprised that not only had nothing arrived but no word of explanation from you was forthcoming.