FW: Network Support
Good Day Rich,
Hope ails well with you and your family. We have network issues, which caused LSJ to be without Internet. I am working on it presently and should have it all completed today. I will be charging you for this, as I still don't have a service contract with you for the system. Choice has made it very clear to me that we own our equipment and we are solely in charge of it. We are paying for bandwidth and tower space only. I offered you a service contract at $3,500.00 a month which covers the main links, controllers, bridges, and access points on LS1 and STC. I have informed Anna of this and will draft up the service contract for your review. I will notify you as soon as the service is back up a 100%.
Warm Regards,
Terrence Rabsatt
Sent from my iPhone
terrence the system you sold us has not worked 100% properly since it was installed you told me before work began that we had a 1 year equipment warranty along with a 3 month service warranty in my mind neither of these clocks have started since system still does not work consistently and has not been signed off by mr epstein please call me with any questions or concerns
Richard Kahn
HBRK Associates Inc.
Rich,
That statement is not close to being true, from the time I did the Five Palms. My system has worked 100%, the issues were your fiber and Choices backhaul which has been giving us trouble from day one. I believe you don't understand how this system works. Please remember that we are not our own ISP as we first wanted to do so we are at the mercy of choice. I have not had any issues my my links or the wifi system. We had issues were JE was on the wrong system as some of the old APs weren't turned off. So I would appreciate it if you have all the facts before you say my system.
JE's last trip to the island was flawless and he more than enjoyed the service. I monitored it and made sure to avoid any headaches with Choice. They went down twice but I was on top of it and had it back up before it was even noticed on LSJ. I have been available to Anna and Jermaine for any problems even thou they weren't on my side of the network. Every time the system has been down has never been because you couldn't get on the wifi. I have even sent pictures showing the the OW was up and talking to St Thomas Choice side but no internet. My Service contract would include monitoring Choice's side and all of the equipment at LSJ and STC. I can also just service my equipment and my links at LSJ and STC and leave Choice 's side as is, which would mean you guys would have to deal with them direct. The whole issue comes down to keeping the system up and running, it's very challenging because of so many parts. It's not like most places were you have a straight feed, so it takes know how and time to avoid downtime. I look forward to talking to you today to get this ironed out finally.
Warm Regards,
Terrence Rabsatt
T's Computer Services
SmarthomesVI
Sent from my iPad
On 4/22/15, 7:11 AM, "Terrence Rabsatt" wrote:
Rich,
That statement is not close to being true, from the time I did the Five >Palms. My system has worked 100%, the issues were your fiber and >Choices backhaul which has been giving us trouble from day one. I >believe you don't understand how this system works. Please remember >that we are not our own ISP as we first wanted to do so we are at the >mercy of choice. I have not had any issues my my links or the wifi >system. We had issues were JE was on the wrong system as some of the >old APs weren't turned off. So I would appreciate it if you have all >the facts before you say my system.
JE's last trip to the island was flawless and he more than enjoyed the >service. I monitored it and made sure to avoid any headaches with >Choice. They went down twice but I was on top of it and had it back up >before it was even noticed on LSJ. I have been available to Anna and >Jermaine for any problems even thou they weren't on my side of the >network. Every time the system has been down has never been because >you couldn't get on the wifi. I have even sent pictures showing the >the OW was up and talking to St Thomas Choice side but no internet. >My Service contract would include monitoring Choice's side and all of >the equipment at LSJ and STC. I can also just service my equipment and >my links at LSJ and STC and leave Choice 's side as is, which would >mean you guys would have to deal with them direct. The whole issue >comes down to keeping the system up and running, it's very challenging >because of so many parts. It's not like most places were you have a >straight feed, so it takes know how and time to avoid downtime. >I look forward to talking to you today to get this ironed out finally.
Warm Regards,
Terrence Rabsatt
T's Computer Services
SmarthomesVI
Sent from my iPad