Re: Picture you requested 2 of 2
All my best,
Jeannine
Hello Concierge! I wanted to pass along the flight details for Karyna Shuliak MI ! Can your hotel organize pick up from the airport on Sept. 21st? We are also wondering if you could organize and tickets on the bullet train for them from Tokyo to Kyoto on Sept. 26th around 10/11am...and a return on Oct 1st around 10/11am? Might your hotel be able to take them to the train on Sept. 26th and pick them up on Oct. 1st?
Karyna and Jennifer are cc'd on this mail...
Thank you in advance for all of your help!
Lesley
Please be kindly informed regarding train tickets that the tickets are unable to be reserved in advance and need to be purchased at JR ticket counter directly.
Then, if you kindly let us know time preferences and Credit Card Authorization form with both side card copies, we are pleased to assist you to purchase train tickets before your arrival.
Kindly find the attached PDF for blank of the form with this email.
- Credit Card authorization form with the card holder's signature
- Copy or Picture for both sides of the card (with the signature on back side)
Please kindly send it us back after filled out the form via email or fax.
Hello Mr. Takashi, thank you so very much for your response. Your Credit Card Authorization form has been filled out, signed, scanned and emailed back to you. Please confirm receipt. All charges are to go to this card.
Once Karyna and [another person] arrive at your hotel they will go directly to the concierge desk to take care of bullet train tickets...they would like help with tours and things to do as well! Thank you, Lesley
No content available.
Dear Ms. Groff,
Thank you so much for your prompt response.
If you need any further assistance, please feel free to contact us.
Sincerely,
Miwako Nagano (Ms)
Grand Hyatt Tokyo, Reservation
Dear Ms. Groff,
Thank you for your mail.
We have received the credit card accordingly.
We will charge all expenses for Ms. Shuliak and Ms. to the provided credit card.
Should you require any further assistance, please contact us at any time.
With best regards,
Sori Segawa
Grand Hyatt Tokyo
6-10-3 Roppongi
Minato-Ku, Tokyo 106-0032 Japan
+81 3 4333 1234 TELEPHONE
+81 3 4333 8800 DIRECT
+81 3 4333 8500 FAX
No content available.
Dear Ms. Groff,
We talked to Tawaraya Ryokan regarding the payment and we have been informed they have the information "Ms. Suliak's boss will pay for their stay at Tawaraya Ryokan", but no further detail can be obtained today since the person who is in charge was away today and tomorrow.
It seems they are now proceeding with the payment arrangement but not completed yet, so please let us talk to them again on Tuesday directly with the person who cares about Ms. Shuliak's stay.
Yours sincerely,
Ryota Asano
Concierge
Grand Hyatt Tokyo
6-10-3 Roppongi
Minato-Ku, Tokyo 106-0032 Japan
+81 3 4333 1234 TELEPHONE
+81 3 4333 8839 DIRECT
+81 3 4333 8123 FAX
tokyo.grand.hyatt.com
Follow us on:
Thank you for all of your help! We can certainly wait for you to speak with them on Tuesday. Appreciate it.
Lesley
Dear Ms. Groff,
Good afternoon from Tokyo.
Thank you very much for waiting for our reply regarding payment at Tawaraya Ryokan.
Please be kindly informed that we were able to talk with the person who is in charge at Tawaraya today.
They have misunderstood and thought that Ms. Shuliak's boss is going to go directly to Tawaraya to make the payment directly in person.
Also they thought that will be done during Ms. Shuliak and Ms. stay before their check out.
Then we asked them if they accept payment by credit card number or credit card document without his visiting them.
However we are very sorry to inform you that we were advised that Mr. needs to bring his credit card to pay charges to Tawaraya.
They need the actual credit card and do not accept charges though documents or by credit card number.
Please be kindly informed that it may be smoother and easier for Ms. Shuliak and Ms. to settle with their own credit card upon check out.
If you have any questions or if we could be of any assistance, please feel free to contact us anytime.
Thank you very much.
Yours sincerely,
Emiko Sato(Ms.)
Concierge
Grand Hyatt Tokyo
6-10-3 Roppongi
Minato-Ku, Tokyo 106-0032 Japan
81 3 4333 1234 TELEPHONE
81 3 4333 8839 DIRECT
81 3 4333 8123 FAX
tokyo.grand.hyatt.com
Agree. They will pay with the credit cards of their own. Very much appreciate your efforts in helping us.
Lesley
Sent from my iPhone