Re: ████████████Can you check the flight ? We are worried not 5 seats

Checking.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

EFTA_R1_01078563
EFTA02270425

Hours: Mon through Friday 9AM-530PM EST

Yes, 5 seats available, coach or business? Names?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Key information from the email:

• Flight check requested.
• Hotel investigation: Marriott Minsk, December 14-16, not 14-17.
• Room requirements:
  • 2 adults (x3)
  • 1 adult
• Plane tickets needed.
• 5 people are flying from Kazan to Minsk (December 14-16).
• Nonstop flight available: 3:40 am - 6:00 am, but no availability for 5 people.
• Need hotel help in Minsk.

EFTA_R1_01078564
EFTA02270426

Key Information:

• Sender: Natalia (Natasha) Molotkova, Centurion Relationship Manager

• Total Air Reservation: $1242.00 ($248.40 per ticket)

• Flights:

  • Fri 14 Dec: Belavia Belarusian Airlines 938, Kazan (KZN) to Minsk (MSQ) - 2h 20m.
  • Sun 16 Dec: Belavia Belarusian Airlines 937, Minsk (MSQ) to Kazan (KZN) - 2h 20m.

• Ticket is non-refundable after departure

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; change fee of EUR30.00.

• Reply to the email to provide authorization.

EFTA_R1_01078562
EFTA02270424

First and middle name

Sent from my iPhone

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Airline: Belavia Belarusian Airlines
Total Air Reservation: $1242.00 ($248.40 per ticket)

An email forwarded is about flight and hotel bookings.
Dates for the hotel investigation are 14-16, not 14-17.
5 people are flying from Kazan to Minsk on dates 14-16.
There is a non-stop flight from 3:40 am to 6:00 am, but no availability for 5 people.
The hotel is Marriott Minsk from Dec 14-17.
There are requests for hotel rooms with 2 adults for the first 3 rooms and 1 adult for the last room.
Message indicating "new dates and hotel" information, sent from an iPhone.

Sorry to interrupt what you are doing but could you check on the flight for █████████ he is o seats. Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17

Sent from my iPhone

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; cha change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m
Departing: Kazan International Airport, (KZN) at 3.40am
Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m
Departing: Minsk National Airport, (MSQ) at 11.50pm
Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Flights on hold will auto-cancel; agent is canceling and working on new dates and hotel.
Agent apologizes for being gone after 5:30 PM; fare is slightly higher today (same rules as below).

Hotel occupancy list:

1. 2 adults
2. 2 adults
3. 2 adults
4. 1 adult

• Question: "Do they need 4 rooms?"

Fare / flight cost:

• Total air reservation (including taxes & fees): $1,248.00
• Per ticket: $249.60

Contact / signature:

• Natalia (Natasha) Molotkova — Centurion Relationship Manager (contact details redacted)
• Hours: Mon–Fri 9:00 AM–5:30 PM EST

Other:

• American Express / Centurion Card privacy/footer visible.

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the working on the new dates and hotel for you now. She is on it.

Hi Les!
I would also need help with the hotel in Minsk - who should I talk to and what info should I provide?

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

I think just tell me what hotel you want to stay in and how many rooms you need and dates ne

Sent from my iPhone

On Dec 4, 2018, at 3:37 PM, wrote:

Hi Les!

I would also need help with the hotel in Minsk

who should I talk to and what info should I provide?

On Dec 4, 2018, at 15:36, Lesley Groff wrote:

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is working on the new dates and hotel for you now. She is on it.

Sent from my iPhone

Marriott Minsk dec 14-17

1. 2 adults
2. 2 adults
3. 2 adults
4. 1 adult

And JE just let me ask you to get plane tickets
There are 5 people flying from Kazan to Minsk (dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people.

Thank you very much for your help!

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m
Departing: Kazan International Airport, (KZN) at 3.40am
Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; ch
EUR30.00 change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m
Departing: Kazan International Airport, (KZN) at 3.40am
Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m
Departing: Minsk National Airport, (MSQ) at 11.50pm
Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

ok, here is air fare:

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; ch. change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; ch EUR30.00 change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Do they need 4 rooms?
I am sorry, I was gone last night, was after 530pm.
Fare today is slightly higher: same rules as below
Total air reservation, including taxes and fees: $1248.00 ($249.60 per ticket).
Tickets are on its way.
Please issue all tickets for [redacted] as below
ok, here is air fare:
Your response is required to complete this reservation. Prices and availability are subject to...

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sent from my iPhone

• Hotel

  • Property: Marriott Minsk
  • Dates: Dec 14–17
  • Rooms requested:
    • Room 1: 2 adults
    • Room 2: 2 adults (name redacted)
    • Room 3: 2 adults (name redacted)
    • Room 4: 1 adult
  • Total rooms: 4; total adults listed: 7

• Flights

  • Route: Kazan → Minsk
  • Travelers: 5 people (dates shown as Dec 14–16)
  • Only nonstop option shown: departs 03:40, arrives 06:00 — not showing availability for 5 seats
  • Request to book plane tickets for [REDACTED]

• Other key points

  • Flights on hold will auto-cancel; a colleague ([REDACTED]) is working on new dates and hotel
  • Multiple short replies noted (timestamps: 15:44, 15:36, 3:37 PM) and "Sent from my iPhone" signatures visible

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling her working on the new dates and hotel for you now. She is on it.

Sent from my iPhone

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is cancelin working on the new dates and hotel for you now. She is on it.

Sent from my iPhone

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is cancelin her working on the new dates and hotel for you now. She is on it.

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling and working on the new dates and hotel for you now. She is on it.

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling her working on the new dates and hotel for you now. She is on it.

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is cancelii working on the new dates and hotel for you now. She is on it.

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is o
her working on the new dates and hotel for you now. She is on it.

Sent from my iPhone

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is cancelir working on the new dates and hotel for you now. She is on it.

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is cancelin
working on the new dates and hotel for you now. She is on it.

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is working on the new dates and hotel for you now. She is on it.

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the h
the new dates and hotel for you now. She is on it.

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceli working on the new dates and hotel for you now. She is on it.

No content available.

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is cancelii working on the new dates and hotel for you now. She is on it.

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is c
working on the new dates and hotel for you now. She is on it.

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is working on the new dates and hotel for you now. She is on it.

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the I
on the new dates and hotel for you now. She is on it.

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the t h the new dates and hotel for you now. She is on it.

Sent from my iPhone

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the h
the new dates and hotel for you now. She is on it.

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is cancelir working on the new dates and hotel for you now. She is on it.

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is on it and working on the new dates and hotel for you now. She is on it.

Sent from my iPhone

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is cancelin

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is cancelin working on the new dates and hotel for you now. She is on it.

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is cancelin working on the new dates and hotel for you now. She is on it.

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is cancelin working on the new dates and hotel for you now. She is on it.

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is her working on the new dates and hotel for you now. She is on it.

Key Information:

• Total Air Reservation: $1242.00 ($248.40 per ticket).
• Flight 1: Belavia Belarusian Airlines 938 (Kazan to Minsk) on Fri 14 Dec (3:40 AM - 6:00 AM).
• Flight 2: Belavia Belarusian Airlines 937 (Minsk to Kazan) on Sun 16 Dec (11:50 PM - 2:10 AM).
• Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager.
• Contact Hours: Mon-Fri 9AM-530PM EST

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is cancelin working on the new dates and hotel for you now. She is on it.

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the I on the new dates and hotel for you now. She is on it.

Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is cancelin working on the new dates and hotel for you now. She is on it.

Hi Les!

I would also need help with the hotel in Minsk
who should I talk to and what info should I provide?

Hi Les!

I would also need help with the hotel in Minsk - -who should I talk to and what info should I provi e.

Hi Les!

I would also need help with the hotel in Minsk

who should I talk to and what info should I provide?

Yes, 5 seats available, coach or business? Names?

Checking.

Sorry to interrupt what you are doing but could you check on the flight for █████████ she is seats. Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17

Please reply to this email and provide your authorization to proceed.

Sorry. You are correct. Hyphenated last name.

First and middle name

Hi Les!

I would also need help with the hotel in Minsk.
who should I talk to and what info should I provide?

Hi Les!

I would also need help with the hotel in Minsk █████████
who should I talk to and what info should I provide?

Hi Les! I would also need help with the hotel in Minsk [redacted]. who should I talk to and what info should I provide?

Hi Les!
I would also need help with the hotel in Minsk - who should I talk to and what info should I provide?

Hi Les!

I would also need help with the hotel in Minsk
who should I talk to and what info should I provide?

Hi Les!

I would also need help with the hotel in Minsk ████████████.
who should I talk to and what info should I provide?

Hi Les!

I would also need help with the hotel in Minsk
who should I talk to and what info should I provide?

Hi Les!

I would also need help with the hotel in Minsk
who should I talk to and what info should I provide?

Hi Les!

I would also need help with the hotel in Minsk. Who should I talk to and what info should I provide?

Hi Les!

Hi Les!

I would also need help with the hotel in Minsk- - -who should I talk to and what info should I provide?

Hi Les!

I would also need help with the hotel in Minsk [REDACTED]
who should I talk to and what info should I provide?

Hi Les!

I would also need help with the hotel in Minsk ..
who should I talk to and what info should I provide?

Hi Les!

I would also need help with the hotel in Minsk ..who should I talk to and what info should I provide?

Hi Les!

I would also need help with the hotel in Mins████████████
who should I talk to and what info should I provide?

Hi Les!

I would also need help with the hotel in Minsk
who should I talk to and what info should I provide?

Hi Les!

I would also need help with the hotel in Minsk████████.
who should I talk to and what info should I provide?

Hi Les!

I would also need help with the hotel in Minsk █████████
who should I talk to and what info should I provide?

Hi Les!

I would also need help with the hotel in Minsk ██████████.
who should I talk to and what info should I provide?

Hi Les!

I would also need help with the hotel in: who should I talk to and what info should I provide?

Hi Les!

I would also need help with the hotel in Minsk █████████..
who should I talk to and what info should I provide?

Hi Les!

I would also need help with the hotel in Minsk - who should I talk to and what info should I provide?

Hi Les!
I would also need help with the hotel in Minsk
who should I talk to and what info should I provide?

Hi Les!

I would also need help with the hotel in Minsk █████████
who should I talk to and what info should I provide?

Hi Les!

I would also need help with the hotel in Minsk.
Who should I talk to and what info should I provide?

Hi Les!
I would also need help with the hotel in Minsk
who should I talk to and what info should I provide?

Sent from my iPhone

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

Sent from my iPhone

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

Sent from my iPhone

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

I think just tell me what hotel you want to stay in and how many rooms you need and dates ne
Sent from my iPhone

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

I think just tell me what hotel you want to stay in and how many rooms you need and dates ne

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed.

Sent from my iPhone

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

Sent from my iPhone

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

I think just tell me what hotel you want to stay in and how many rooms you need and dates ne

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed.

I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

Marriott Minsk dec 14-17

1. 2 adults
2. 2 adults:
3. 2 adults
4. 1 adult

And JE just let me ask you to get plane tickets █████████
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 pe do?)

Thank you very much for your help!

Marriott Minsk dec 14-17

1. 2 adults
2. 2 adults
3. 2 adults
4. 1 adult

And JE just let me ask you to get plane tickets
There are 5 people flying from Kazan to Minsk (dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn’t show availability for 5 people, I h

Thank you very much for your help!

Marriott Minsk dec 14-17

1. 2 adults
2. 2 adults
3. 2 adults
4. 1 adult

And JE just let me ask you to get plane tickets There are 5 people flying from Kazan to Minsk a es are -16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 pe do?)

Thank you very much for your help!

Sorry to interrupt what you are doing but could you check on the flight for II she is questic seats. Can you let us know. Also, when we investigate hotel for her it is to I e - not 14-17 as she

Sent from my iPhone

Marriott Minsk dec 14-17

1. 2 adults
2. 2 adults [REDACTED]
3. 2 adults
4. 1 adult

And JE just let me ask you to get plane tickets [REDACTED]
There are 5 people flying from Kazan to Minsk ( dates are 14-16)
There is the only one nonstop flight- 3:40 am- 6:00am ...but it doesn't show availability for 5 people (what do?)

Thank you very much for your help!

Marriott Minsk dec 14-17

1. 2 adults
2. 2 adults
3. 2 adults
4. 1 adult

And JE just let me ask you to get plane tickets
There are 5 people flying from Kazan to Minsk ( dates are 14-16)
There is the only one nonstop flight- 3:40 am- 6:00am ...but it doesn't show availability for 5 people, I
Thank you very much for your help!

Marriott Minsk dec 14-17

1. 2 adults
2. 2 adults
3. 2 adults
4. 1 adult

And JE just let me ask you to get plane ticket There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 pe( do?)

Thank you very much for your help!

Marriott Minsk dec 14-17

1. 2 adults
2. 2 adults
3. 2 adults
4. 1 adult

And JE just let me ask you to get plane tickets██████████
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I f

Thank you very much for your help!

Marriott Minsk dec 14-17

1. 2 adults

2. 2 adults

3. 2 adults

4. 1 adult

And JE just let me ask you to get plane tickets ███████████████
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope tt

Thank you very much for your help!

Marriott Minsk dec 14-17

1. 2 adults
2. 2 adults
3. 2 adults
4. 1 adult

And JE just let me ask you to get plane tickets. There are 5 people flying from Kazan to Minsk (dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I do?)

Thank you very much for your help!

Marriott Minsk dec 14-17

1. 2 adults
2. 2 adults +1 bed for a teenage kid
3. 2 adults
4. 1 adult

And JE just let me ask you to get plane tickets:
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I

Thank you very much for your help!

Marriott Minsk dec 14-17

1. 2 adults

2. 2 adults

3. 2 adults

4. 1 adult

And JE just let me ask you to get plane tickets ██████████.
There are 5 people flying from Kazan to Minsk (dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn’t show availability for 5 people, I

Thank you very much for your help!

Marriott Minsk dec 14-17

1. 2 adults
2. 2 adults
3. 2 adults
4. 1 adult

And JE just let me ask you to get plane tickets ██████████████.
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn’t show availability for 5 people, I h
do?)

Thank you very much for your help!

Sorry to interrupt what you are doing but could you check on the flight for: family she is questioning? Let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below. Thank you!

Sent from my iPhone

Marriott Minsk dec 14-17

1. 2 adults
2. 2 adults
3. 2 adults
4. 1 adult

And JE just let me ask you to get plane tickets
There are 5 people flying from Kazan to Minsk (dates are 14-16)
There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I
Thank you very much for your help!

Marriott Minsk dec 14-17

1. 2 adults
2. 2 adults
3. 2 adults
4. 1 adult

tickets-There And JE are just 5 let people me ask flying you from to get Kazan plane to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope if

Thank you very much for your help!

Marriott Minsk dec 14-17

1. 2 adults
2. 2 adults
3. 2 adults
4. 1 adult

And JE just let me ask you to get plane tickets █████████.
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 per do?)

Thank you very much for your help!

Key information from email correspondence on Dec 4, 2018:

• Lesley Groff needs hotel, rooms, and dates info.
• Help needed with hotel in Minsk.
• Request for contact person and info to provide.

Marriott Minsk dec 14-17

1. 2 adults

2. 2 adults

3. 2 adults

4. 1 adult

And JE just let me ask you to get plane tickets ███████████
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 pe do?)

Thank you very much for your help!

Marriott Minsk dec 14-17

1. 2 adults
2. 2 adults
3. 2 adults
4. 1 adult

And JE just let me ask you to get plane tickets ███████████
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I do?)

Thank you very much for your help!

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; ch. EUR30.00 change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; ck change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for he is c seats. Can you let us know. Also, when we investigate hotel for her it is to be 14-1 not 14-17

Sent from my iPhone

Marriott Minsk dec 14-17

1. 2 adults

2. 2 adults

3. 2 adults

4. 1 adult

And JE just let me ask you to get plane tickets █████████████
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope th

Thank you very much for your help!

Marriott Minsk dec 14-17

1. 2 adults
2. 2 adults
3. 2 adults
4. 1 adult

And JE just let me ask you to get plane tickets
There are 5 people flying from Kazan to Minsk (dates are 14-16)
There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 pe do?)
Thank you very much for your help!

Marriott Minsk dec 14-17

1. 2 adults ██████████████
2. 2 adults ██████████████
3. 2 adults
4. 1 adult

And JE just let me ask you to get plane tickets ████████
There are 5 people flying from Kazan to Minsk (dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn’t show availability for 5 people, I h

Thank you very much for your help!

Marriott Minsk dec 14-17

1. 2 adults
2. 2 adults
3. 2 adults
4. 1 adult

And JE just let me ask you to get plane tickets████████
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I

Thank you very much for your help!

Marriott Minsk dec 14-17

1. 2 adults

2. 2 adults

3. 2 adults

4. 1 adult

And JE just let me ask you to get plane tickets ██████████
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I F do?)

Thank you very much for your help!

Marriott Minsk dec 14-17

1. 2 adults
2. 2 adults
3. 2 adults
4. 1 adult

And JE just let me ask you to get plane tickets. There are 5 people flying from Kazan to Minsk (dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn’t show availability for 5 people. What should we do?

Thank you very much for your help!

Marriott Minsk dec 14-17

1. 2 adults
2. 2 adults
3. 2 adults
4. 1 adult

And JE just let me ask you to get plane tickets MIMI There are 5 people flying from Kazan to Minsk (dates are 14-16)

Marriott Minsk dec 14-17 1) 2 adults 2) 2 adults 3) 2 adults 4) 1 adult And JE just let me ask you to get plane tickets There are 5 people flying from Kazan to Minsk ( dates are 14-16) There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I Thank you very much for your help!

Marriott Minsk dec 14-17

1. 2 adults

2. 2 adults

3. 2 adults

4. 1 adult

• Trip: 5 people flying from Kazan to Minsk (dates: 14–16)
• Flight availability: only one nonstop shown — 03:40 → 06:00; availability for 5 passengers unclear/questioned
• Hotel: requester asks for help with Minsk hotel and what contact/info is needed
• Email thread notes:
  • Multiple messages dated Dec 4, 2018 (timestamps shown: 15:36, 15:44, 3:37 PM)
  • Several messages marked “Sent from my iPhone”
  • A staff member states they are aware of the held flights, that holds will auto-cancel, and they are working on new dates and a hotel
  • Some names/details redacted in the screenshot
• Footer: American Express/concierge service/legal and phishing notice present
• Additional line at bottom: “ok, here is air fare:” and “Your response is required to complete this reservation. Prices and availability are subject to… ”

Marriott Minsk dec 14-17

1. 2 adults
2. 2 adults 1 bed for a teenage kid
3. 2 adults
4. 1 adult

And JE just let me ask you to get plane tickets███████████
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 pe do?)

Thank you very much for your help!

Marriott Minsk dec 14-17

1. 2 adults
2. 2 adults
3. 2 adults
4. 1 adult

And JE just let me ask you to get plane tickets
There are 5 people flying from Kazan to Minsk (dates are 14-16)
There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I
Thank you very much for your help!

Marriott Minsk dec 14-17

1. 2 adults
2. 2 adults
3. 2 adults
4. 1 adult

And JE just let me ask you to get plane tickets █████████
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I do?)

Thank you very much for your help!

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to c

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will ap EUR30.00 change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

ok, here is air fare:
Your response is required to complete this reservation. Prices and availability are subject to c
• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).
• Ticket is non-refundable after departure.
• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will ap
EUR30.00 change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m

Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes a fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████
Hours: Mon through Friday 9AM-530PM EST

ok, here is air fare:

I am sorry, I was gone last night, was after 530pm.
Fare today is slightly higher: same rules as below
• Total air reservation, including taxes and fees: $1248.00 ($249.60 per ticket).

Tickets are on its way.

Please issue all tickets for ███████████ as below

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to cl
• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).
• Ticket is non-refundable after departure.
• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will ap
change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Request to issue all tickets for Yulia’s family; “Tickets are on its way.” Sent from iPhone. Fare totals: - “Fare today is slightly higher” — Total air reservation, incl. taxes & fees: $1,248.00 ($249.60 per ticket) - Earlier quote — Total air reservation, incl. taxes & fees: $1,242.00 ($248.40 per ticket) Ticket rules: - Ticket non-refundable after departure - Ticket refundable if cancelled prior to departure; cancellation penalty EUR 40.00 will apply (change fee mentioned) Flight snippet: - Fri 14 Dec — Belavia Belarusian Airlines 938 — Economy — Duration 2h 20m - Departing: Kazan International Airport (KZN) at 3:40 AM Arriving: Minsk National Airport, (MSQ) at 6.00am • Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am Please reply to this email and provide your authorization to proceed.

Total Air Reservation (Higher): $1248.00 ($249.60 per ticket)

Total Air Reservation: $1242.00 ($248.40 per ticket)

Flights:

• Fri 14 Dec - Belavia Belarusian Airlines 938 (Economy - 2h 20m): Kazan (KZN) to Minsk (MSQ)
• Sun 16 Dec - Belavia Belarusian Airlines 937 (Economy - 2h 20m): Minsk (MSQ) to Kazan (KZN)

Refund Policy: Non-refundable after departure. Refundable if cancelled prior to departure (EUR40.00 cancellation penalty, EUR30.00 change fee).

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Flights on hold will auto-cancel; agent is canceling and working on new dates and hotel.
Agent apologizes for being gone after 5:30 PM; fare is slightly higher today (same rules as below).

Hotel occupancy list:

1. 2 adults
2. 2 adults
3. 2 adults
4. 1 adult

• Question: "Do they need 4 rooms?"

Fare / flight cost:

• Total air reservation (including taxes & fees): $1,248.00
• Per ticket: $249.60

Contact / signature:

• Natalia (Natasha) Molotkova — Centurion Relationship Manager (contact details redacted)
• Hours: Mon–Fri 9:00 AM–5:30 PM EST

Other:

• American Express / Centurion Card privacy/footer visible.

I am sorry, I was gone last night, was after 530pm.

Fare today is slightly higher: same rules as below

• Total air reservation, including taxes and fees: $1248.00 ($249.60 per ticket).

Tickets are on its way.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Total Air Reservation: $1242.00 ($248.40 per ticket)
Refund Policy: Non-refundable after departure; Refundable if cancelled before departure (EUR40.00 penalty/ EUR30.00 change fee)
Flight 1: Belavia Belarusian Airlines 938 - Economy - Fri 14 Dec
Departing: Kazan International Airport (KZN) at 3.40 am
Arriving: Minsk National Airport (MSQ) at 6.00 am
Flight 2: Belavia Belarusian Airlines 937 - Economy - Sun 16 Dec
Departing: Minsk National Airport (MSQ) at 11.50 pm
Arriving: Kazan International Airport (KZN) at 2.10 am
Contact Person: Natalia (Natasha) Molotkova, Centurion Relationship Manager
Office Hours: Monday - Friday, 9 AM - 5:30 PM EST

I am sorry, I was gone last night, was after 530pm.

Fare today is slightly higher: same rules as below

• Total air reservation, including taxes and fees: $1248.00 ($249.60 per ticket).

Tickets are on its way.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
███████████████
Hours: Mon through Friday 9AM-530PM EST

Please issue all tickets for █████████ as below

Email exchange between Natalia Molotkova (Centurion Relationship Manager) and another party.

Key Information:

• Total air reservation cost: $1248.00 ($249.60 per ticket) (Dec 5 email)
• Total air reservation cost: $1242.00 ($248.40 per ticket) (Dec 4 email)
• Tickets are non-refundable after departure
• Tickets are refundable, if cancelled prior to departure (EUR40.00 cancellation fee)

Flight details:

Do they need 4 rooms?

Please issue all tickets for [redacted] as below.

Tickets are on its way.

I am sorry, I was gone last night, was after 530pm.

Fare today is slightly higher: same rules as below

• Total air reservation, including taxes and fees: $1248.00 ($249.60 per ticket).

Tickets are on its way.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████
Hours: Mon through Friday 9AM-530PM EST

Please issue all tickets for ██████████ as below

I am checking availability, but can you ask her which room for who?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

King city view - 159.00USD 14-16DEC, 154.00USD-16-17DEC Classic riverside view KING or 2 queen - 174.00USD-14-16DEC, 169.00USD -16-17 DEC

What to book? for 2 adults - king or two queens?

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours, Mon through Friday 9AM-530PM EST

But she is not going. I need name for people who are actually going, can be just one name,lead guest

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Can you just put all under her name? We will need a 3rd party CC form also.

Ok, I called hotel, fo██████████████████we have to book suite:

** 304.00 55.00SC EFF 14DEC - 16DEC
299.00 55.00SC EFF 16DEC - 17DEC
TTL SURCHARGES 165.00
APPROX. TOTAL PRICE 1072.00 USD
INCLUDES TAXES AND SURCHARGES

REGULAR RATE, HOSPITALITY SUITE, EXECUTIVE LOUNGE ACCESS, 1
BEDROOM SUITE

Is it OK?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

To guarantee late check out I would book check out date December 17th for sure.

To be clear:

1. 2 adults

2. 2 adults

3. 2 adults

4. 1 adult

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

I am sorry, I was gone last night, was after 530pm.

Fare today is slightly higher: same rules as below

• Total air reservation, including taxes and fees: $1248.00 ($249.60 per ticket).

Tickets are on its way.

I am sorry, I was gone last night, was after 530pm.

Fare today is slightly higher: same rules as below

• Total air reservation, including taxes and fees: $1248.00 ($249.60 per ticket).

Tickets are on its way.

Hotel:

1. 2 adults
2. 2 adults
3. 2 adults
4. 1 adult

Do they need 4 rooms?

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hotel:

1. 2 adults
2. 2 adult
3. 2 adult
4. 1 adult

Do they need 4 rooms?

Hotel:

1. 2 adults

I am checking availability, but can you ask her which room for who?

I am checking availability, but can you ask her which room for who?

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

King city view - 159.00USD 14-16DEC, 154.00USD-16-17DEC Classic riverside view KING or 2 queen - 174.00USD-14-16DEC, 169.00USD -16-17 DEC

What to book? for 2 adults - king or two queens?

But she is not going. I need name for people who are actually going, can be just one name,lead guest

yes, we must do it. Thanks