Re: mytheresa.com: confirmation of receipt us11388989
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GENERAL TERMS AND CONDITIONS OF BUSINESS
§ 1 General
mytheresa.com GmbH, Einsteinring 9, 85-60-9 Aschheim/München, managing directors: Sebastian Dietzmann, Michael Kliger, Tracy M. Preston, T. Dale Stapleton, phone: +-4-9 8-9 1-27-69-5---0, info@mytheresa.com (hereinafter "mytheresa.com" or "we"), operates an online shop at the internet address www.mytheresa.com (the "Website"). All orders placed by you via the Website as well as our deliveries and services are governed exclusively by the General Terms and Conditions of Business set below, as applicable at the time the order is placed. We do not accept any diverging terms and conditions from the customer except where specifically agreed in writing.
The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform) which can be viewed under http://ec.europa.eu/odr.
We are not willing to enter into dispute resolution proceedings before the consumer arbitration board.
§ 2 Contracts
- The languages available for contracts depend on the country of destination selected:
| Destination | Available languages |
|---|---|
| Germany | German, English |
| Austria | German, English |
| Switzerland | German, English, Italian, French |
| Italy | German, English, Italian |
| France | German, English, French |
| UK | English |
| USA | English |
| Japan | English |
| Middle East | English, Arabic |
| Singapore | English |
| Hong Kong | English |
| China | English, Chinese |
| Korea | English, Korean |
| Australia | English |
| Netherlands | German, English |
| Other EU Member States | German, English, French |
| Non-EU European countries | English |
| Other destinations | English |
The presentation of products on our Website does not constitute any offer by mytheresa.com for a purchase contract.
By submitting the order form provided on our Website to us you are placing a binding offer for a purchase contract with us. You submit an offer by entering all required information during the ordering process and posting the order form to us by using the button 'complete purchase'. Before you submit your offer you will be able to view the details input by you and correct any mistakes in the information provided.
On receipt of your order we will send you an e-mail confirming receipt of your order and stating the details of your order (order confirmation). Please note that our order confirmation does not constitute a declaration of acceptance of your contractual offer but serves for information purposes only.
A purchase contract between you and mytheresa.com will become effective only after we have accepted the offer by dispatching the goods ordered. If payment in advance was chosen as payment option, the goods will be dispatched only after the full amount has been credited to our account.
mytheresa.com has the right to refuse any offer without stating a reason, especially if there are legitimate grounds to suspect that the goods purchased via the Internet are intended to be resold on a commercial basis.
§ 3 Cancellation policy advisory
The cancellation policy applies solely to consumers under § 13 of the German Civil Code of Law.
CANCELLATION POLICY
You may repeal your contract of purchase within 14 days without having to state reasons.
The allocated cancellation timeframe is 14 days, effective the day that you or an assigned third party, who may not be the carrier/courier, took said commodities into their possession.
To administer your right to cancel your order, you have to inform us, mytheresa.com GmbH, Marsstrasse 6 a-c, 85551 Kirchheim-Heimstetten, Germany, customercare@mytheresa.com, Phone: +4-9 8-9 1-27-69-5---10-0, Fax: +4-9 8-9 1-27-69-5---20-0, by sending us an explicit declaration stating that you are repealing your contract of purchase (for example: by sending us a letter in mail, fax, or an email). You may use the cancellation template that is attached; however, it is not mandatory to use this template.
It will suffice to send us your notification of repeal within the given cancellation timeframe in order for the 14-day cancellation timeframe to be granted.
CONSEQUENCES
If you repeal your contract of purchase, we are obligated to refund all payments that we have received from you, including shipping costs (excluding additional shipping costs that result from choosing a different shipping option, other than the regular standard shipping option that we offer) immediately and within 14 days at most, effective the day that we receive your repeal.
The payment method which was used to make the transaction will also be used for the reimbursement, unless we have explicitly agreed to something else. You will not be charged any fees for the reimbursement.
We reserve the right to withhold the reimbursement until we have received the returned items or until we have received your notification that you have returned the items, whichever comes first.
The items have to be sent back to us immediately and no later than fourteen days after the date which you have notified us of the cancellation of this contract. The extended deadline will be granted if the items are sent back within fourteen days. All return shipments are at our expense.
You are only required to compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proofing of the condition of the item, its characteristics and functionality.
REASONS TO TERMINATE THE CANCELLATION POLICY
The cancellation policy is only in place if the product bought hasn't been customised or altered. Personalisation of garments renders the cancellation policy inactive.
End of advisory
Cancellation template
You can download the cancellation template here. We will also send you a hard copy of the cancellation template as soon as the contract has been concluded.
§ 4 Voluntary returns right
- In addition to your legal right of return, mytheresa.com also offers the following voluntary right of return:
All of the items featured on mytheresa.com can be returned to mytheresa.com within 30 days of receipt. The voluntary right of return only applies to non-faulty items that are in their original condition, have not been worn, altered or washed; with all tags attached.
- Return shipments
2.1. All return shipments will be at our expense, if the following provisions are complied with.
2.2 All return shipments are made solely using the same service as the original delivery (DHL or UPS) using the way bill or return sticker that is enclosed in the original package. The necessary documents and instructions for returning items will be enclosed in your package.
2.3 Please note that we can only accept returns from the country which the shipment was sent to. If the shipment was sent to Austria, for instance, we can only accept a return from Austria.
2.4. In case of a return, we will refund the money onto your account/credit card. Potential losses due to currency fluctuations will not be refunded.
2.5. Please send all returns to: mytheresa.com GmbH, Marsstrasse 6 a-c, 85551 Kirchheim-Heimstetten, Germany, customercare@mytheresa.com.
- If you have questions regarding our returns policy, please contact a customer service representative.
For any inquiries about your order or complaints, please contact our Customer Care Team:
email: customercare@mytheresa.com
phone: +49 89 127-69-5-10-0
fax: +49 89 127-69-5-2-00
NEW ARRIVALS—DESIGNERS—CLOTHING—SHOES—BAGS—ACCESSORIE
CONFIRMATION OF RECEIPT — YOUR ORDER us11388989
Dear Mr. Jeffrey Epstein,
Thank you for placing your order with mytheresa.com.
This email contains all details relating to your order.
If you have any questions regarding your order or require further assistance, please see an email at customercaremytheresa.com or visit our contact page for more information.
Please refer to the order number below when making any inquiries.
Best wishes,
Your mytheresa.com team
PERSONAL ORDER INFORMATION
Order No.
us11388989
Date
2018-08-07 14:18:10
Payment Method
card type: Amex
Shipping Method & Packaging Option
UPS Express
mytheresa.com packaging
Billing Address
Jeffrey Epstein
9 East 71st Street
10021 New York
US
ITEMS ORDERED
FENDI
Fur-trimmed plaid wool coat
Size: 40
P00332395-2
1x $ 4,208.31
duties, handling*:-$ 591.69
$ 4,800.00
FENDI
Runaway Small leather shoulder bag
Size: -
P00337984-1
1x $ 1,744.70
duties, handlintl 245.30
$ 1,990.00
Subtotal
- Shipping
Grand Total
excl. VAT incl. duties. ha
Please note, customs duties and handling fees can only be refunded as voi
Thank you!!! So exciting!
for sure! Really beautiful !!
It was part of a collaborative process.