Fwd: Action Required - Your 23andMe Order #740-627542-142810

Sultan Bin sulayem, May 23, 9:18 AM PDT:

I have purchased one kit 3 months ago and it was iinteresting to see my results I put a large purchase of Ancestry test kits in behalf of many co-workers in my company who wanted to do the same test Once I receive the kits each individual will register and send his kit to your lab to be analyzed

Taylor, May 23, 8:07 AM PDT:
Hello Jeffery,

I am reaching out to you with regards to your recent 23andMe order #74(-627542- 142810.

Our shipment warehouse specially reviews large orders for compliance with the 23andMe Terms of Service. So that I may prioritize the release of your order through this review process, please reply to this message with the intended use of the kits in your recent purchase.

Once I receive these details, I will forward your response to the appropriate individuals and follow up with you when I have more information.

Please reply to this message with the requested information at your earliest convenience. If we are unable to release your order within 5 business days from the purchase date, your purchase may be automatically canceled.

Best regards,

Taylor

The 23andMe Team

Dear
I assumed you have not received my package yet I ordered 30 test kits I received this e mail a while agoI answered it as on the following e mail can you chase them in please
Yours

Sultan

Sent from my iPhone

Please type your reply above this line 4

You are receiving this email because you were copied on the original email sent to 23andMe's Customer Care team. You will receive email notifications on all updates to the request.

Reply to this email to add a comment to the request.

Taylor, Jun 6, 3:26 PM PDT:
Hello

Thank you for following up on this order. The order was approved for shipment by the appropriate teams, however PayPal prevented us from completing this order as there were insufficient funds in the purchasing account. The message our system received was as follows:

PayPal gateway has rejected request. Transaction rejected, please contact the buyer (10606: Buyer cannot pay)

We have been attempting to complete this order for a little over a week in the hopes that the payment response would update. Unfortunately, we received a new message earlier today stating that PayPal will not complete the order. As a result, we have

cancelled order #740-627542-142810. If you or the original purchaser would like to place a new order, please reply directly to this message immediately after placing the order so I can approve it at our warehouse. Depending on the routing and/or availability of funds in the original PayPal account, you may wish to instead purchase using a credit card.

I sincerely apologize for the inconvenience this has caused. Please let me know if there's anything I can answer for you at this time.

Best regards,

Taylor

The 23andMe Team

Hello Sultan...please sec below response from Taylor in customer care at 23 and Mc...apparently there was insufficient finds in the Pay Pal account used to purchase the 30 kits...please let me know how you wish to proceed...if you wish to place a new order we should alert Taylor right away of the confirmation # so she can then