Reserve tickets please! [Incident: 161115-000721]

1 message picture_as_pdf Source PDF

This is an email exchange regarding travel bookings with American Express.

Key entities:

Natalia (Natasha) Molotkova: Centurion Relationship Manager
American Express®

Key information:

Initial Offer: 4 tickets at $783.70 each.
Correction/Alternative: One ticket at a higher rate of $902.26.
Follow-up Offer (Delta flights): 3 tickets at $783.70 each and 2 tickets at $744.20 each.
Context: The sender is asking for confirmation on issuing tickets or looking for cheaper options, and also confirming quantities needed (initially 4, then potentially more).
Time: The exchange occurred on November 15, 2016.
Sender's Hours: Monday, Wednesday 9 AM - 4 PM and 5:30 PM - 7 PM; Tuesday, Thursday, Friday 9 AM - 5:30 PM EST.

EFTA_R1_00897278
EFTA02194355

Sender: Natalia (Natasha) Molotkova, Centurion Relationship Manager
Working Hours:
- Monday, Wednesday: 9 AM - 4 PM, 5:30 PM - 7 PM
- Tuesday, Thursday, Friday: 9 AM - 5:30 PM EST
Issue: Fare expired, looking for solutions.
Key Information: Susan's ID is relevant for a reservation.
Date/Time of Previous Message: November 15, 2016, 10:16 AM

EFTA_R1_00897279
EFTA02194356

Hours: Mon, Wed 9a-4p, 530p-7p
Tue, Thur, Fri 9a - 530p EST

i dont think she has a DLshe uses passport with Susan

On Nov 15, 2016, at 10:10 AM, Natalia Molotkova wrote:

Lesley, is the name like on driver's licence?
Not Susan?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon, Wed 9a-4p, 530p-7p
Tue, Thur, Fri 9a - 530p EST

Please book the Delta flight for the girls!

On Nov 15, 2016, at 9:44 AM, Natalia Molotkova @ wrote:

EFTA_R1_00897280
EFTA02194357

I am asking Jeffreyl think the Delta may be best now!

On Nov 15, 2016, at 9:44 AM, Natalia Molotkova wrote:

To keep same Jet Blue flight, fare will be higher:

1 B6 561 22NOV LGA PBI 0730P 1029P 2 B6 62 27NOV PBI LGA 1008A 1248P 1ADT 1051.06 TOTAL FARE - USD 5255.30

or we can do Delta:

1 DL 676 22NOV LGA PBI 0515P 0826P 2 DL 753 27NOV PBI LGA 0125P 0420P 1ADT 783.70 TOTAL FARE - USD 3918.50

Lowest fare on teh market is

1 B6 461 22NOV LGA PBI 0730A 1020A 2 B6 62 27NOV PBI LGA 1008A 1248P 1ADT 584.66 TOTAL FARE - USD 2923.30

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon. Wed 9a-4p, 530p-7p Tue, Thur. Fri 9a - 530p EST

Thx

Sent from my iPhone

EFTA_R1_00897281
EFTA02194358

On Nov 15, 2016, at 9:15 AM, Natalia Molotkova <█████████████████████████████>
wrote:

Natalia Molotkova, Centurion Relationship Manager, is handling a request for NatashaJeffrey to depart on Tuesday, November 22nd. She inquired about the possibility of booking the same flight on Tuesday and its price. She also noted that 24 hours remain until 11:59 PM on November 15th to add information to the profile. Her working hours are:

Mon, Wed: 9 AM - 4 PM, 5:30 PM - 7 PM
Tue, Thur, Fri: 9 AM - 5:30 PM EST

EFTA_R1_00897282
EFTA02194359

Hours: Monday through Friday 9:00am to 5:30pm EST

Lets reserve the first otionhow p long can we hold it for?

On Nov 14, 2016, at 1:50 PM, Natalia Molotkova wrote:

1 B6 561 23NOV LGA PBI 0730P
1029P
2 B6 62 27NOV PBI LGA 1008A
1248P
lADT 609.07
TOTAL FARE - USD 3045.35
I don't have info.

Delta to get credit toward 20K will be (to get 6000.00USD back)

1 DL 676 23NOV LGA PBI 0510P 0821P 2 DL 2436 27NOV PBI LGA 0235P

EFTA_R1_00897283

This is not a chart.

Key information from the image:

Total Fare: USD 4511.30
Sender/Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager
Working Hours: Monday through Friday, 9:00 am to 5:30 pm EST
Action Required: Reserve tickets from NY to PB for Wednesday, November 23rd, with an evening return on Sunday, November 27th.
Recipient for Reservation: Karyna Shuliak

EFTA_R1_00897284

EFTA02194361

Let me know what is available and price tag please! Also, let me know how long we can keep on hold... thanks

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

OK, changing..

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon, Wed 9a-4p, 530p-7p
Tue, Thur, Fri 9a - 530p EST

Hi NatashaJeffrey would now like the girls to depart Tues Nov. 22nd eveningcan we do the same flight on Tues? what is price tag? same?

On Nov 14, 2016, at 1:55 PM, Natalia Molotkova wrote:

ok thanks on all

On Nov 14, 2016, at 1:55 PM, Natalia Molotkova wrote:

24 hours, till 1159pm November 15th. Will add

EFTA_R1_00897285

EFTA02194362

The image is blank and contains no discernible information or chart data.

info to the profile.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Monday through Friday 9:00am to 5:30pm EST

Lets reserve the first optionhow long can we hold it for?

On Nov 14, 2016, at 1:50 PM, Natalia Molotkova wrote:

1 B6 561 23NOV LGA PBI 0730P
1029P
2 B6 62 27NOV PBI LGA 1008A
1248P
1ADT 609.07
TOTAL FARE - USD 3045.35
I don't have info.

Delta to get credit toward 20K will be (to get 6000.00USD back)

1 DL 676 23NOV LGA PBI 0510P
0821P
2 DL 2436 27NOV PBI LGA 0235P
0530P
1ADT 902.26
TOTAL FARE - USD 4511.30

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
[REDACTED]
Hours: Monday through Friday 9:00am to 5:30pm EST

thx

On Nov 14, 2016, at 1:41 PM, Natalia Molotkova wrote:

Ok, on it..

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
[REDACTED]
Hours: Monday through Friday 9:00am to 5:30pm EST

EFTA_R1_00897287

Hi Natashawe need to RESERVE tickets from NY to PB for Wed. Nov. 23rd in the eveningreturn Sunday Nov. 27thfor all the below (they should all be in our profile)

Karyna Shuliak

Let me know what is available and price tag please! Also, let me know how long we can keep on hold... thanks

Privacy Statement | Visit the Centurion Card website To learn more about e-mail secunty or report a suspicious email. please visit us at americanexpress.com/phishing.

12 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American N.. Express and you acknowledge that American Express S in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges andror fees you authorize. We reserve the right to note profile and preference data ./ for servicing purposes.

let me ask her to be safe..
On Nov 15, 2016, at 10:16 AM, Natalia Molotkova
< > wrote:

I need to put her name on reservation to match her ID she is going to use while traveling, what should I use?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

i don- t think she has a DL- she uses passport with Susan-

EFTA R1_00897288
EFTA02194365

On Nov 15 2016 at 10:10 AM Natalia Molotkova

Lesley,

is the name like on driver's licence?

Not Susan?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

Please book the Delta flight for the girls!

On Nov 15, 2016, at 9:44 AM, Natalia Molotkova > wrote:

I am asking Jeffrey- I think the Delta may be best now! On Nov 15, 2016, at 9:44 AM, Natalia Molotkova

EFTA_R1_00897289
EFTA02194366

To keep same Jet Blue flight, fare will be higher:

1 B6 561 22NOV LGA PBI 0730P 1029P 2 B6 62 27NOV PBI LGA 1008A 1248P 1 ADT 1051.06 TOTAL FARE - USD 5255.30

or we can do Delta:

1 DL 676 22NOV LGA PBI 0515P 0826P 2 DL 753 27NOV PBI LGA 0125P 0420P lADT 783.70 TOTAL FARE - USD 3918.50

Lowest fare on teh market is
1 B6 461 22NOV LGA PBI 0730A 1020A
2 B6 62 27NOV PBI LGA 1008A 1248P
1ADT 584.66
TOTAL FARE - USD 2923.30

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

Thx

Sent from my iPhone

On Nov 15, 2016, at 9:15 AM, Natalia Molotkova <> wrote:

EFTA_R1_00897290
EFTA02194367

Key Information: The email chain discusses a change in plans, specifically regarding "the girls" departing on Tuesday, November 22nd, and inquiring about flight availability and price. There's also a deadline of "24 hours, till 11:59pm November 15th" to add information to a profile. The final part of the email asks about holding the "first option."
Key Entities:
- Natalia (Natasha) Molotkova (Centurion Relationship Manager)
- NatashaJeffrey (Recipient of the inquiry)
- "the girls" (Individuals whose travel plans are being discussed)
Hours of Operation:
- Mon, Wed: 9 AM - 4 PM, 5:30 PM - 7 PM
- Tue, Thur, Fri: 9 AM - 5:30 PM EST
- Monday through Friday: 9:00 AM to 5:30 PM EST (Note: There appear to be two different sets of hours mentioned).

EFTA_R1_00897291
EFTA02194368

On Nov 14 2016 at 1:50 PM Natalia Molotkova > wrote
1 B6 561 23NOV LGA PBI 0730P 1029P 2 B6 62 27NOV PBI LGA 1008A 1248P lADT 609.07 TOTAL FARE - USD 3045.35
I don't have info.
Delta to get credit toward 20K will be (to get 6000.00USD back)
1 DL 676 23NOV LGA PBI 0510P 0821P 2 DL 2436 27NOV PBI LGA 0235P 0530P 1ADT 902.26 TOTAL FARE - USD 4511.30

EFTA_R1_00897292

Sender: Natalia (Natasha) Molotkova, Centurion Relationship Manager
Hours: Monday through Friday, 9:00 am to 5:30 pm EST
Request: Reserve tickets from NY to PB for Wednesday, November 23rd, returning Sunday, November 27th.
Recipient of request: Natashawe (implied recipient of the email chain).
Contact Person for details: Karyna Shuliak.
Action requested from recipient: Provide availability, price, and hold duration.

EFTA_R1_00897293
EFTA02194370

americanexpress.com/phishing.
2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of Americanl Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service ....._.... provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges andror fees you authorize. Wo reserve the right to note profile and preference data for servicing purposes.

OK, changing..
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST
Hi Natasha- Jeffrey would now like the girls to depart Tues Nov. 22nd evening- can we do the same flight on Tues? what is price tag? same?
On Nov 14 2016 at 1:55 PM Natalia Molotkova

EFTA_R1_00897294

EFTA02194371

Centurion Relationship Manager
Hours: Monday through Friday 9:00am to 5:30pm EST
Lets-reserve the first option- how long can we hold it for?

On Nov 14, 2016, at 1:50 PM. Natalia Molotkova
< > wrote:

1 B6 561 23NOV LGA PBI 0730P
1029P
2 B6 62 27NOV PBI LGA 1008A
1248P
1ADT 609.07
TOTAL FARE - USD 3045.35

I don't have █████ info.

Delta to get credit toward 20K will be (to get 6000.00USD back)

1 DL

676 23NOV LGA PBI 0510P

EFTA R1_00897295

EFTA02194372

Flight Details:

Date: November 27th
Origin: PBI (West Palm Beach International Airport)
Destination: LGA (LaGuardia Airport)
Departure Time: 0821P
Arrival Time: 0235P
Total Fare: USD 4511.30

Communication:

Sender: Natalia (Natasha) Molotkova, Centurion Relationship Manager
Recipient: Unspecified
Subject: Ticket reservation request for travel from NY to PB (West Palm Beach) on Wednesday, November 23rd, returning Sunday, November 27th.
Working Hours: Monday through Friday, 9:00 am to 5:30 pm EST.

EFTA_R1_00897296

EFTA02194373

Karyna Shuliak

Let me know what is available and price tag please! Also, let me know how long we can keep on hold... thanks
Privacy Statement | Visit the Centurion Card website
To loam moreabout e-mail security or report a suspicious e-mail, please visit us at omoricanesoren comiphish.nq. O 2015 American Express. All rights reserved
Amoncan Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express service provider and you and acknowledge the only remedy that American for any claims Express relating is in no to way services responsible or products or liable provided for the by actions the service of the N provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

Take off. She will not go anymore. All the rest stay in ticket. Yes please purchase! Thx

Sent from my iPhone

On Nov 15, 2016, at 11:51 AM, Natalia Molotkova <██████████████████████████████> wrote:

Ok, for Delta flights I can do 3 tickets at $783.70 and two at $744.20. Ok to issue?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

Fare expired, trying to see what I can do...

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

EFTA_R1_00897297

EFTA02194374

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

Susan is on her ID. Thx

Sent from my iPhone

On Nov 15, 2016, at 10:16 AM, Natalia Molotkova c
wrote:

I need to put her name on reservation to match her ID she is going to use while traveling, what should I use?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

i dont think she has a DLshe uses passport with Susan

On Nov 15, 2016, at 10:10 AM. Natalia Molotkova wrote:

Lesley,

[ ] [ ]

is the name like on driver's licence?

Not Susan?

Regards,
Natalia (Natasha) Molotkova

EFTA R1_00897298

EFTA02194375

This is not a chart.

Key information:

Sender: Natalia (Natasha) Molotkova, Centurion Relationship Manager.
Contact Hours: Monday, Wednesday 9 AM - 4 PM and 5:30 PM - 7 PM; Tuesday, Thursday, Friday 9 AM - 5:30 PM EST.
Request: Book a Delta flight for "the girls".
Consideration: Jet Blue flight fare is higher.
Jet Blue Flight Details:
- Flight 1: B6 561, Nov 22, LGA to PBI, 7:30 PM - 10:29 PM
- Flight 2: B6 62, Nov 27, PBI to LGA, 10:08 AM - 12:48 PM
- 1 ADT: 1051.06
- Total Fare: USD 5255.30
Alternative: Delta flight.
Discussion: Natalia is asking Jeffreyl if Delta might be a better option.

EFTA_R1_00897299
EFTA02194376

1 DL 676 22NOV LGA PBI 0515P 0826P 2 DL 753 27NOV PBI LGA 0125P 0420P 1ADT 783.70 TOTAL FARE - USD 3918.50

Lowest fare on teh market is

1 B6 461 22NOV LGA PBI 0730A 1020A 2 B6 62 27NOV PBI LGA 1008A 1248P 1ADT 584.66 TOTAL FARE - USD 2923.30

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

Thx

Sent from my iPhone

On Nov 15, 2016, at 9:15 AM, Natalia Molotkova
wrote:

OK, changing..

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

Hi NatashaJeffrey would now like the girls to depart Tues Nov. 22nd eveningcan we do the same flight on Tues? what is price tag? same?

On Nov 14, 2016, at 1:55 PM, Natalia Molotkova wrote:
ok thanks on all

On Nov 14, 2016, at 1:55 PM, Natalia Molotkova wrote:

EFTA_R1_00897300

EFTA02194377

24 hours, till 1159pm November 15th. Will add info to the profile.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Monday through Friday 9:00am to 5:30pm EST

Lets reserve the first optionhow long can we hold it for?

On Nov 14 2016 at 1.50 PM Natalia Molotkova > wrote:

EFTA R1_00897301
EFTA02194378

1 B6 561 23NOV LGA PBI 0730P
1029P
2 B6 62 27NOV PBI LGA 1008A
1248P
lADT 609.07
TOTAL FARE - USD 3045.35
I don't have info.

Delta to get credit toward 20K will be (to get 6000.00USD back)

1 DL 676 23NOV LGA PSI 0510P
0821P
2 DL 2436 27NOV PBI LGA 0235P
0530P
1ADT 902.26
TOTAL FARE - USD 4511.30

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Monday through Friday 9:00am to 5:30pm EST

thx

EFTA R1_00897302

EFTA02194379

On Nov 14, 2016, at 1:41 PM, Natalia Molotkova

Ok, on it..

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

██████████████████████████████

████████████

Hours: Monday through Friday 9:00am to 5:30pm EST

Hi Natashawe need to RESERVE tickets from NY to PB for Wed. Nov. 23rd in the eveningreturn Sunday Nov. 27thfor all the below (they should all be in our profile)

Karyna Shuliak

Let me know what is available and price tag please! Also, let me know how long we can keep on hold... thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

OK, changing..

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

EFTA R1_00897303
EFTA02194380

Key Entity: Centurion Relationship Manager
Action: Request to depart on Tuesday, November 22nd evening, inquire about price tag for the same flight on Tuesday.
Deadline/Constraint: 24 hours until 11:59 PM November 15th.
Follow-up: Information to be added to the profile.
Question: How long can the first option be held?
Hours of Operation:
- Monday & Wednesday: 9 AM - 4 PM, 5:30 PM - 7 PM
- Tuesday, Thursday, Friday: 9 AM - 5:30 PM EST
- Monday - Friday: 9:00 AM - 5:30 PM EST

EFTA_R1_00897304

EFTA02194381

On Nov 14, 2016, at 1:50 PM, Natalia Molotkova

1 B6 561 23NOV LGA PBI 0730P
1029P
2 B6 62 27NOV PBI LGA 1008A
1248P
1ADT 609.07
TOTAL FARE - USD 3045.35

I don't have ███████ info.

Delta to get credit toward 20K will be (to get 6000.00USD back)

1 DL 676 23NOV LGA PSI 0510P
0821P
2 DL 2436 27NOV PBI LGA 0235P
0530P
1ADT 902.26
TOTAL FARE - USD 4511.30

Regards,
Natalia (Natasha) Molotkova

EFTA R1_00897305

EFTA02194382

Centurion Relationship Manager
Hours: Monday through Friday 9:00am to 5:30pm EST

thx

On Nov 14, 2016, at 1:41 PM, Natalia Molotkova wrote:

Ok, on it..

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Monday through Friday 9:00am to 5:30pm EST

Hi Natashawe need to RESERVE tickets from NY to PB for Wed. Nov. 23rd in the eveningreturn Sunday Nov. 27thfor all the below (they should all be in our profile)
Karvna Shuliak

Let me know what is available and price tag please! Also, let me know how long we can keep on hold... thanks

EFTA_R1_00897306

EFTA02194383

let me ask her to be safe..

On Nov 15, 2016, at 10:16 AM, Natalia Molotkova wrote:

I need to put her name on reservation to match her ID she is going to use while traveling, what should I use?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

i don- t think she has a DL- she uses passport with Susan-
On Nov 15 2016 at 10:10 AM Natalia Molotkova
wrote:

Lesley,

is the name like on driver's licence?

Not Susan?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

EFTA R1_00897307

EFTA02194384

Airline	Flight No.	Date	Origin	Destination	Departure Time	Arrival Time
Jet Blue	561	22NOV	LGA	PBI	0730P	1029P
Jet Blue	62	27NOV	PBI	LGA	1008A	1248P
Delta	676	22NOV	LGA	PBI	0515P	0826P
Delta	753	27NOV	PBI	LGA	0125P	0420P

Total Fare:

Jet Blue: USD 5255.30
Delta: USD 3918.50

Lowest fare on teh market is

EFTA R1_00897308

EFTA02194385

Flight	Date	Origin	Destination	Departure Time	Arrival Time
B6 461	22NOV	LGA	PBI	0730A	1020A
B6 62	27NOV	PBI	LGA	1008A	1248P

Total Fare: USD 2923.30

Key Entities:

Natalia (Natasha) Molotkova (Centurion Relationship Manager)
Jeffrey (implied recipient of query)

Key Information:

Two flight segments are listed with dates, origins, destinations, and times.
A total fare of USD 2923.30 is indicated.
Natalia Molotkova sent emails on November 15, 2016, and November 14, 2016.
A request was made to change the departure for "the girls" to Tuesday, November 22nd evening, inquiring about the price tag.
The sender's hours of operation are listed.

EFTA_R1_00897309

EFTA02194386

ok thanks on all

On Nov 14, 2016, at 1:55 PM, Natalia Molotkova <[REDACTED]@ [REDACTED]> wrote:

24 hours, till 1159pm November 15th. Will add info to the profile.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Monday through Friday 9:00am to 5:30pm EST

Lets reserve the first optionhow long can we hold it for?

On Nov 14, 2016, at 1:50 PM. Natalia Molotkova > wrote:

1 B6	561	23NOV LGA PBI 0730P
1029P
2 B6	62	27NOV PBI LGA 1008A
1248P

EFTA R1_00897310
EFTA02194387

lADT 609.07
TOTAL FARE - USD 3045.35
I don't have info.
Delta to get credit toward 20K will be (to get
6000.00USD back)
1 DL 676 23NOV LGA PBI 0510P
0821P
2 DL 2436 27NOV PBI LGA 0235P
0530P
1ADT 902.26
TOTAL FARE - USD 4511.30
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Monday through Friday 9:00am to 5:30pm EST
thx
On Nov 14, 2016, at 1:41 PM. Natalia Molotkova > wrote:

EFTA_R1_00897311

EFTA02194388

Ok, on it..

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Monday through Friday 9:00am to 5:30pm EST

Hi Natashawe need to RESERVE tickets from NY to PB for Wed. Nov. 23rd in the eveningreturn Sunday Nov. 27thfor all the below (they should all be in our profile)

Karyna Shuliak

Let me know what is available and price tag please! Also, let me know how long we can keep on hold... thanks

Privacy Statement I Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

OK, changing..

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

EFTA_R1_00897312
EFTA02194389

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

Hi Natasha- Jeffrey would now like the girls to depart Tues Nov. 22nd evening- can we do the same flight on Tues? what is price tag? same?

On Nov 14, 2016, at 1:55 PM, Natalia Molotkova wrote:

ok thanks on all-

On Nov 14, 2016, at 1:55 PM, Natalia Molotkova wrote:

24 hours, till 1159pm November 15th. Will add info to the profile.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Monday through Friday 9:00am to 5:30pm EST

Lets- reserve the first option- how long can we hold it for?

On Nov 14, 2016, at 1:50 PM, Natalia Molotkova > wrote:

EFTA R1_00897313

EFTA02194390

1 B6 561 23NOV LGA PBI 0730P
1029P
2 B6 62 27NOV PBI LGA 1008A
1248P
lADT 609.07
TOTAL FARE - USD 3045.35

I don't have █████ info.

Delta to get credit toward 20K will be (to get 6000.00USD back)

1 DL 676 23NOV LGA PSI 0510P
0821P
2 DL 2436 27NOV FBI LGA 0235P
0530P
1ADT 902.26
TOTAL FARE - USD 4511.30

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Monday through Friday 9:00am to 5:30pm EST

EFTA R1_00897314

EFTA02194391

thx
On Nov 14. 2016 at 1:41 PM Natalia Molotkova

Ok, on it..

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
████████████████████████
███████████

Hours: Monday through Friday 9:00am to 5:30pm EST

Hi Natasha- we need to RESERVE tickets from NY to PB for Wed. Nov. 23rd in the evening- return Sunday Nov. 27th- for all the below (they should all be in our profile)

Karyna Shuliak

Let me know what is available and price tag please! Also, let me know how long we can keep on hold... thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act en behalf of American Express and you acknowledge that Arnencan Express Is In no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You aid responsible for any purchases shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing / purposes.

Made mistake - we can do 4 tickets at $783.70, but one ticket at a higher rate of $902.26. Ok to issue? Or look fro something cheaper?

EFTA R1_00897315

EFTA02194392

The image is not a chart. It contains an email exchange related to flight bookings.

Key Information:

Sender/Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager.
Availability Hours: Monday and Wednesday 9 AM - 4 PM, and 5:30 PM - 7 PM; Tuesday, Thursday, and Friday 9 AM - 5:30 PM EST.
Flight Offer: 3 Delta flight tickets at $783.70 each and 2 tickets at $744.20 each.
Status Update: The fare expired, and the sender is trying to resolve it.
Passenger Information: Susan is mentioned as being on her ID.
Date and Time: November 15, 2016, at 10:16 AM.

EFTA_R1_00897316

EFTA02194393

I need to put her name on reservation to match her ID she is going to use while traveling, what should I use?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

i don t think she has a DL she uses passport with Susan

On Nov 15, 2016, at 10:10 AM, Natalia Molotkova wrote:

Lesley,
Susan?

is the name like on driver's licence? Not

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

EFTA R1_00897317

EFTA02194394

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

Please book the Delta flight for the girls!

On Nov 15, 2016, at 9:44 AM, Natalia Molotkova wrote:

I am asking Jeffrey- I think the Delta may be best now!

On Nov 15, 2016, at 9:44 AM, Natalia Molotkova wrote:

Tokeep same Jet Blue flight, fare will be higher:

1 B6 561 22NOV LGA PBI O73OP 1029P 2 B6 62 27NOV PBI LGA 1008A I248P 1ADT 1051.06 TOTAL FARE - USD 5255.30

or we can do Delta:

1 DL 676 22NOV LGA PBI 0515P 0826P 2 DL 753 27NOV PBI LGA 0125P O42OP 1ADT 783.70 TOTAL FARE - USD 3918.50

Lowest fare on teh market is

1 B6 461 22NOV LGA PBI 0730A 1020A 2 B6 62 27NOV PBI LGA 1008A 1248P lADT 584.66 TOTAL FARE - USD 2923.30

Regards,

EFTA_R1_00897318
EFTA02194395

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon, Wed 9am-4pm, 5:30pm-7pm
Tue, Thur, Fri 9am - 5:30pm EST

On Nov 15, 2016, at 9:15 AM, Natalia Molotkova wrote:
OK, changing..

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon, Wed 9am-4pm, 5:30pm-7pm
Tue, Thur, Fri 9am - 5:30pm EST

Hi NatashaJeffrey would now like the girls to depart Tues Nov. 22nd evening can we do the same flight on Tues? what is price tag? same?

On Nov 14, 2016, at 1:55 PM, Natalia Molotkova wrote:
ok thanks on all

On Nov 14, 2016, at 1:55 PM, Natalia Molotkova wrote:

EFTA_R1_00897319

EFTA02194396

24 hours, till 1159pm November 15th. Will add info to the profile.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Monday through Friday 9:00am to 5:30pm EST

Lets reserve the first optionhow long can we hold it for?

On Nov 14, 2016, at 1:50 PM, Natalia Molotkova wrote:

1 B6 561 23NOV LGA PBI 0730P
1029P
2 B6 62 27NOV PBI LGA 1008A
1248P
1ADT 609.07
TOTAL FARE - USD 3045.35

I don't have █████ info.

EFTA_R1_00897320

EFTA02194397

Delta to get credit toward 20K will be (to get 6000.00USD back)

Segment	Flight	Date	Origin	Destination	Time
1	DL 676	23NOV	LGA	PBI	0510P
2	DL 2436	27NOV	PBI	LGA	0235P

1 ADT 902.26
TOTAL FARE - USD 4511.30

Contact:
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Monday through Friday 9:00am to 5:30pm EST

EFTA_R1_00897321
EFTA02194398

Hours: Monday through Friday 9:00am to 5:30pm EST

Hi Natashawe need to RESERVE tickets from NY to PB for Wed. Nov. 23rd in the eveningreturn Sunday Nov. 27thfor all the below (they should all be in our profile)

Karyna Shuliak

Let me know what is available and price tag please! Also, let me know how long we can keep on hold... thanks

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

1)2015 American Express. All rights reserved American Express uses 3rd party concierge service providers vibe are not authorized to act on behalf of American / Express and you acknowledge that American Express is in no way responsible or liable for tho actions of the service provider and the only remedy for any claims relating to services or products provided by the service prouder is against the service provider and not against American Express. You are responsible for any • purchases. shipping charges and/or fees you authonze. We reserve the right to note profile and preference data for servicing purposes.

OK, changing..

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

Hi Natasha- Jeffrey would now like the girls to depart Tues Nov. 22nd evening- can we do the same flight on Tues? what is price tag? same?

EFTA_R1_00897322
EFTA02194399

On Nov 14, 2016, at 1:55 PM. Natalia Molotkova

EFTA R1_00897323
EFTA02194400

2 B6 62 27NOV PBI LGA 1008A
1248P
1ADT 609.07
TOTAL FARE - USD 3045.35
I don't have info.
Delta to get credit toward 20K will be (to get 6000.00USD back)
1 DL 676 23NOV LGA PBI 0510P
0821P
2 DL 2436 27NOV PBI LGA 0235P
0530P
1ADT 902.26
TOTAL FARE - USD 4511.30
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Monday through Friday 9:00am to 5:30pm EST
thx
On Nov 14, 2016, at 1:41 PM, Natalia Molotkova <natalia.molotkovaecenturion.com> wrote:

EFTA R1_00897324
EFTA02194401

Ok, on it..

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

████████████████████████

██████████

Hours: Monday through Friday 9:00am to 5:30pm EST

Hi Natasha- we need to RESERVE tickets from NY to PB for Wed. Nov. 23rd in the evening-- return Sunday Nov. 27th- for all the below (they should all be in our profile)

Karyna Shuliak

Let me know what is available and price tag please! Also, let me know how long we can keep on hold... thanks

Privacy Statement | Visit the Centurion Card website

let me ask her to be safe..
On Nov 15 2016 at 10:16 AM Natalia Molotkova

I need to put her name on reservation to match her ID

EFTA_R1_00897325
EFTA02194402

she is going to use while traveling, what should I use?

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

i don t think she has a DL she uses passport with Susan

On Nov 15, 2016, at 10:10 AM, Natalia Molotkova wrote:

Lesley,
Susan?

is the name like on driver's licence? Not

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

EFTA_R1_00897326
EFTA02194403

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

Please book the Delta flight for the girls!
On Nov 15 2016 at 9:44 AM Natalia Molotkova
wrote:
I am asking Jeffrey I think the Delta may be best now!
On Nov 15 2016 at 9:44 AM Natalia Molotkova

To keep same Jet Blue flight, fare will be higher:

1 B6 561 22NOV LGA PBI 0730P 1029P 2 B6 62 27NOV PBI LGA 1008A 1248P 1ADT 1051.06 TOTAL FARE - USD 5255.30

or we can do Delta:

1 DL 676 22NOV LGA PBI 0515P 0826P 2 DL 753 27NOV PBI LGA 0125P 0420P 1ADT 783.70 TOTAL FARE - USD 3918.50

Lowest fare on teh market is 1 B6 461 22NOV LGA PBI 0730A 1020A 2 B6 62 27NOV PB1 LGA 1008A 1248P 1ADT 584.66 TOTAL FARE - USD 2923.30

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

EFTA_R1_00897327

EFTA02194404

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST Thx Sent from my iPhone On Nov 15, 2016, at 9:15 AM, Natalia Molotkova < wrote: OK, changing.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST Hi Natasha- Jeffrey would now like the girls to depart Tues Nov. 22nd evening- can we do the same flight on Tues? what is price tag? same? On Nov 14, 2016, ~~at 1:55 PM.~~ Natalia Molotkova > wrote: ok thanks on all→ On Nov 14, 2016, at 1:55 PM. Natalia Molotkova > wrote: 24 hours, till 1159pm November 15th. Will add

EFTA_R1_00897328
EFTA02194405

info to the profile.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Monday through Friday 9:00am to 5:30pm EST

Lets reserve the first option- how long can we hold it for?

On Nov 14, 2016, at 1:50 PM, Natalia Molotkova > wrote:

1 B6 561 23NOV LGA PBI 0730P
1029P
2 B6 62 27NOV PBI LGA 1008A
1248P
1ADT 609.07
TOTAL FARE - USD 3045.35
I don't have info.

Delta to get credit toward 20K will be (to get 6000.00USD back)

EFTA R1_00897329

EFTA02194406

1 DL 676 23NOV LGA PBI 0510P
0821P
2 DL 2436 27NOV PBI LGA 0235P
0530P
1ADT 902.26
TOTAL FARE - USD 4511.30

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Monday through Friday 9:00am to 5:30pm EST
thx
On Nov 14, 2016, at 1:41 PM, Natalia Molotkova

EFTA R1_00897330
EFTA02194407

Hi Natasha- we need to RESERVE tickets from NY to PB for Wed. Nov. 23rd in the evening• return Sunday Nov. 27th- for all the below (they should all be in our profile)

Karyna Shuliak

Let me know what is available and price tag please! Also, let me know how long we can keep on hold... thanks

Privacy Statement | Visit the Centurion Card website

OK, changing..

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

Hi Natasha Jeffrey would now like the girls to depart Tues Nov. 22nd evening can we do the same flight on Tues? what is price tag? same?

On Nov 14, 2016, at 1:55 PM. Natalia Molotkova

ok thanks on all

EFTA_R1_00897331
EFTA02194408

On Nov 14, 2016, at 1:55 PM., Natalia Molotkova

24 hours, till 1159pm November 15th. Will add info to the profile.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Flours: Monday through Friday 9:00am to 5:30pm EST

Lets reserve the first option how long can we hold it for?

On Nov 14, 2016, at 1:50 PM. Natalia Molotkova > wrote:

1 B6 561 23NOV LGA PBI 0730P
1029P
2 B6 62 27NOV PBI LGA 1008A 1248P
1ADT 609.07
TOTAL FARE - USD 3045.35

EFTA R1_00897332

EFTA02194409

I don't have

info.

Delta to get credit toward 20K will be (to get 6000.00USD back)

1 DL 676 23NOV LGA PBI 0510P 0821P 2 DL 2436 27NOV PBI LGA 0235P 0530P 1ADT 902.26 TOTAL FARE - USD 4511.30

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Flours: Monday through Friday 9:00am to 5:30pm EST

thx
On Nov 14, 2016, at 1:41 PM. Natalia Molotkova > wrote:

Ok, on it..

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
██████████████████████████████████████

EFTA R1_00897333

EFTA02194410

Hours: Monday through Friday 9:00am to 5:30pm EST

Hi Natasha we need to RESERVE tickets from NY to PB for Wed. Nov. 23rd in the evening return Sunday Nov. 27th for all the below (they should all be in our profile)

Karyna Shuliak

Let me know what is available and price tag please! Also, let me know how long we can keep on hold... thanks

Privacy Statement | Visit the Centurion Card website

EFTA R1_00897334
EFTA02194411