Can we change this return flight? [Incident: 160816-0 01831]
Begin forwarded message:
From: "Mango Tours" reservations@mangotours.com
Subject: Online Travel Reservation (7556104838) | DELA CRUZ/MERWIN
Date: May 4, 2016 at 7:24:30 PM EDT
To:
Dear Sir/Madam,
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You have successfully booked your reservation. We recommend that you make a note of the booking reservation number or print this page.
Mango Tours Control Number : 7556104838 Total Cost : USD 3258
1 (Round-trip) AIR Record Locator (5UZNI6) - Ticketed PASSENGER DETAILS(1)
Passenger(s) List
DELA CRUZ / MERWIN MEDINA MR
DELA CRUZ / KARENHART FONTANILLA MS
DELA CRUZ / BRIANNA JULLIENNE MS
Invoice Number(s)
0360131087
0360131088
0360131089
Ticket Number(s)
180-7804401783
180-7804401784
180-7804401785
Email Address: [Redacted]
Contact Number: [Redacted]
Other Number: [Redacted]
Class of service: Economy
FLIGHT DETAILS(1)
Flight 1 (Booked)
Depart
Thu, Aug 11
12:50 AM
New York, New York USA
John F Kennedy International Airport
Terminal 1
Arrive
Fri, Aug 12
4:10 AM
Incheon [Seoul], South Korea
Incheon International Airport
Korean Air
74H Aircraft
Flight No. 86
Booking Class: Q
Airline Ctrl No: KE-5UZNI6
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Flight 2 (Booked)
Depart
Fri, Aug 12
8:00 AM
Incheon [Seoul], South Korea
Incheon International Airport
Arrive
Fri, Aug 12
10:50 AM
Manila, Philippines
Ninoy Aquino International Airport
Korean Air
Boeing 777-300
Flight No. 621
Booking Class: Q
Airline Ctrl No: KE-5UZNI6
Flight 3 (Booked)
Depart
Sat, Sep 3
12:20 PM
Manila, Philippines
Ninoy Aquino International Airport
Terminal 1
Arrive
Sat, Sep 3
5:15 PM
Incheon [Seoul], South Korea
Incheon International Airport
Korean Air
Boeing 777-300
Flight No. 622
Booking Class: U
Airline Ctrl No: KE-5UZNI6
Flight 4 (Booked)
Depart
Sat, Sep 3
7:30 PM
Incheon [Seoul], South Korea
Incheon International Airport
Arrive
Sat, Sep 3
8:45 PM
New York, New York USA
John F Kennedy International Airport
Korean Air
74H Aircraft
Flight No. 85
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Booking Class: U
Airline Ctrl No: KE-5UZNI6
BAGGAGE POLICY
Read baggage information at: https.//baqs.amadeus.com
GENERAL TERMS AND CONDITIONS
FEES AND PENALTIES
• Service fee of $10.00 per passenger will be added on top of the fare cost if payment is made through any of our branches.
• Below are sample penalty fees. Fees may vary depending on which airline you booked.
• Date Changes: USD250 + Fare difference (if applicable)
• Name Corrections: USD50 (if allowed)
• Refunds: USD250+ (if allowed)
• Service Fees: USD50 on top of penalties
• Penalties apply for changes, no-shows, and full refunds
• Tickets are non-refundable when partially used
• Other terms and conditions apply
• For Canadian credit card holders, foreign
- transaction and other applicable fees imposed by the credit card company may apply.
CANCELLATION POLICY
• Finalized and guaranteed bookings are good as non-refundable. SOLD. Guaranteed and No-show bookings are
• Revisions and/or changes in bookings should only be coursed through Mango Tours. Mango Tours will not be held responsible to any claims on services that will be arranged directly with the hotel/resort or airline.
• Revisions and/or changes in bookings are subject to penalty fees. For in-house guests who decide to shorten their stay, payment for the unused nights shall be non-refundable. Land arrangements based on promotional rates are arranged on BOOK & BUY basis (accommodation, tours and airport transfers); and are non-refundable.
RESPONSIBILITY WAIVER
Mango Tours will make its best efforts to ensure its services are of international standards. However, Mango Tours will not be responsible for any damage or loss of guests' personal property due to any mishaps or accidents beyond the company's control.
FORCE MAJEURE
Mango Tours will not be responsible to its clients for failure
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to abide by the terms and agreements due to circumstances beyond its control. If guests are stranded at the hotel/resort or any destination for any reason beyond its control (typhoons, natural disasters and calamities, political unrest, etc.), the guests may be required by the hotel/resort to shoulder charges to enable the property to cover costs.
REFUND POLICY
Tickets or any travel services purchased from Mango Tours are subject for refund approval. All refund requests are subject to certain rules and conditions. Fees or penalties may apply to the refund.
For credit card payments, processing of refund may take six to eight weeks from the date of notice. The amount will be refunded to the credit card used for the transaction. For cash payments, processing of refund may take at least 30 days from the date of notice. Once the refund is processed, the client s itinerary will be cancelled.
NOTE: For important and urgent concerns, you may call Mango Tours at 1-866-2-MANILA (U.S. toll-free) or (639) 893-0002 if you're in the Philippines.
Reservation Office
Travel Consultant
Online (Website)
Mango Tours
(U.S.)
870 Market Street, Suite 611 San Francisco, CA 94102
USA United States
Telephone: 1-415-625-1298
Toll Free : 1 -866-2-MANILA (1-866-2-626452)
(Philippines)
Unit 1506, 88 Corporate Center, 141 Valero Corner
Sedeno Sts., Salcedo Village, Makati City, Philippines
Telephone : (632) 893-0002
Mobile : +63 917-886-3744 (Globe), +63 999-883-9588 (Smart), +63 922-862-6461 (Sun)
For inquiries, you may contact us at reservations@mangotours.com or call U.S. toll-free 1- 866-2-MANILA (1-866-2-626452).
Thank you for choosing Mango Tours.
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Scan Code
THE FARE(S) LISTED ON THIS ITINERARY ARE SUBJECT TO CHANGE PRIOR TO THE TIME YOU RECEIVE CONFIRMATION THAT YOUR CREDIT CARD HAS BEEN CHARGED. IF THERE IS AN UNFORESEEN CHANGE IN AIRFARE PRICE, MANGO TOURS WILL CONTACT YOU IMMEDIATELY. PLEASE CHECK ALL TICKETS AND INVOICES UPON RECEIPT. MANGOTOURS WILL NOT BE RESPONSIBLE FOR ERRORS 12HRS AFTER TICKET ISSUANCE. TICKETS ARE VALID FOR ONE (1) YEAR FROM DATE OF ISSUE WITH EXCEPTION OF CERTAIN FARES THAT HAVE 2, 3, OR 6 MONTHS VALIDITY. PENALTIES APPLY ON NO-SHOWS / CHANGES / CANCELLATIONS / REFUNDS. A $50.00 AGENCY SERVICE FEE APPLIES TO ALL REFUNDS, RE-ISSUANCE, NAME CHANGES AND VOIDED TICKETS ON TOP OF ALL AIRLINE FEES. NON-REFUNDABLE. TICKETS ARE NON-TRANSFERABLE PASSENGERS ARE RESPONSIBLE AND MAY BE FOR PASSPORT VALIDITY, VISAS AND/OR HEALTH REQUIREMENTS INCLUDING BAGGAGE POLICY OF THE AIRLINE THEY ARE TRAVELLING. MAKE SURE YOUR PASSPORT IS VALID FOR AT LEAST SIX (6) MONTHS BEYOND YOUR INTENDED RETURN. PLEASE BE AT THE AIRPORT THREE (3) HOURS BEFORE YOUR FLIGHT.
"THANK YOU FOR BOOKING WITH MANGOTOURS AND HAVE A SAFE AND PLEASANT JOURNEY."
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authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change.
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Ref# 160816-001831
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Here is our original flight
Information.
Thank you
Merwin Dela Cruz
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Morning, sure, let me have a look..
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
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Hours: Monday through Friday 9:00am to 5:30pm EST
Yes, sorry, we don't own this reservation, can't change it, sorry.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Monday through Friday 9:00am to 5:30pm EST