Re: Fw:
Hi [ ]
The decision was made several levels above me to not require monthly minimum fees in excess of the deposit you've already placed, but a refund wasn't approved. Sorry for the confusion.
Best regards,
Paul Murphy
Senior Business Development Manager
Over 69% of the largest c-retailers choose CJ. (Ref: IR 600)
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Paul,
This is absolutely not acceptable. I intend to dispute this charge and I would suggest the decision is reconsidered before I get my legal department involved. I also consider it my responsibility to make sure your other potential clients don't get exploited the same way and I have no problem informing the public and the media about my experience regarding CJ's way of handling clients. I came to Commission Junction because I thought it was a reputable and trustworthy company. I am extremely disappointed in the way this issue has been handled. It is unreasonable that your corporation should charge me $6000, provide nothing in return and refuse to refund my deposit. Before I wired the funds to my account, you told me a deposit would be refundable. In the process of canceling the account, other representatives from your company also assured me I would be issued a refund. Surely you understand that now simply stating 'the refund wasn't approved' is not an option I can accept.
This was re-escalated and a refund will be on it's way.
good