From: Sent: To: Subject: jeffrey E. <jeevacation@gmail.com> Tuesday, March 29, 2016 11:46 AM Re: fyi, when the pilots called customs in n=wark, before filing aepis, he was told to also file a dec. =AO he said that it normally is not necessary, as we are =iling aepis but they were firm, . the supervisor l=st night ( , said I wasnt cleared in, but my passenger was?= may i call you , if so, can i have a =umber O= Tue, Mar 29, 2016 at 7:05 AM, > wrote: No, this is not any faul= of yours. And this is not someone in Newark causing this to occur.=C2 Once again this was an e=ror on our end here in St. Thomas and I apologize for that. It was t=e exact same error that occurred last week. Last week I addressed it=with the officer who was responsible and now I can see I need to do more and address it with every one of our officers.=C2 The error that occurred =as that we again input your flight as a commercial flight and when you arr=ved to Newark, they were looking for a general aviation/private flight. =A0 Again you have my apolog=es and I am beginning this morning with instructions to all officers what =he proper procedures are for the processing of private flights. We always appreciate you= patience and the fact that you are respectful to our employees and we try=to provide you with the best service possible. again. You have my assurance th=t this is being addressed and I will do everything I can to make sure it d=esn't happen Respectfully; =/u> EFTA_R1_01577212 EFTA02467907 <1=> Supervisory CPO Professionalism Service Manager St. Thomas, VI ov> <=p> From: Jeffrey E. [mailto:jeevacation@gmail.comj Sent: Monda , March 28, 2016 9:29 PM To: Subject: I was told upon arrival tonight in newark , th=t i had not been cleared in , though again we pre-cleared st t=omas. I m not sure if this is just one of the standard=C2 faux reasons given to those that may decide to re -inspect. =AO ? ( as you know Im very respectful of people just doing their job , o= if I had annoyed someone by sending the letter to homeland asking for =AO clarification on procedure. they just swiped my pa=sport . ? please no=e The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to jeevacation@gmail.com <mailto:jeevacation@gmail.com> , and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved 2 EFTA_R1_01577213 EFTA02467908 please =ote The information contained in this communication is confiden=ial, may be attorney-client privileged, may constitute inside informati=n, and is intended only for the use of the addressee. It is the propert= of JEE Unauthorized use, disclosure or copying of this communica=ion or any part thereof is strictly prohibited and may be unlawful. If =ou have received this communication in error, please notify us immediat=ly by return e-mail or by e-mail to jeevacation@gmail.com <mailto:jeevacation@gmail=com> , and destroy this comm=nication and all copies thereof, including all attachments. copyright -=11 rights reserved 3 EFTA_R1_01577214 EFTA02467909