To: From: Sent: PM Subject: Title: American Express 0 OK Natalia Molotkova Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Hi Natasha...sorry for my delay in answering...it is ok...I think the agent let me know... no worries. is what it is. Lesley, hi. - you cancelled some flights fro her and I believe you were wrongly advised, that ticket 0577220618365, AF 1143 04NOV GVA CDG 505P was refundable. Agent was wrong, sorry, somehow they didn't even see what I advised to you when I issued ticket, that is is non-refundable. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Privacy Statement I visit the Centurion Card website EFTA_R1_01062695 EFTA02262310 To team more about e-mail security or report a suspicious e-mail, please visit us at ------ O 2015 American Express. All rights reserved „ American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express • :i. and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the eze N only remedy for any claims relating to services or products provided by the service provider is against the service provider and ,,' not against American Express. You are responsible for any purchases. shipping charges andfor fees you authorize. We reserve the right to note profile and preference data for servicing purposes. EFTA_R1_01062696 EFTA02262311