To: Jefffrey Epsteinueevacation©gmailcom] From: Sent: Thur 8/9/2018 2:40:35 PM Subject: No credit or refund possible for Toma's ticket I asked Natalia, our rep at Amex, if she could try to get us a refund or credit with Aeroflot for Toma's ticket...her response is below: ticket was non-refundable. No one can refund it. TICKET IS NON-REFUNDABLE IN CASE OF CANCEU NO-SHOW/REFUND. And CHANGES NOT PERMITTED IN CASE OF NO-SHOW. I am so sorry, nothing I can do. Refund can be processed only by the issuing agency, which is AMEX, and we have to follow rules, otherwise AMEX will be penalized. EFTA_R1_01042463 EFTA02252983