To: Amex Centurian Travel From: Sent: Fri 5/4/2018 2:46:43 PM Subject: Re: AF# 99 cancelled? (Rec. Loc#OWSYSE ) ok on cancel and rebook...BUT, she is checked in to the flight?...hinium...did she take her flight last night on Norwegian?can you tell? • is Molotkova wrote: No, we can only change return flight to something else, has to be done at the same time - canceling and re-t flight. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager ours: on t roug nay M EST Ok. So can we get credit for unused portion? Thank you for checking! Sent from my iPhone On May 4, 2018, at 9:58 AM, Natalia Molotkova < • wrote: Flight is not cancelled, expected on time. Regards, Natalia (Natasha) Molotkova Ours on throug ay 530PM EST thanks On May 3, 2018, at 9:54 AM, Natalia Molotkova > wrote: I don't think, it is Air France, let me double check. Regards, Natalia (Natasha) Molotkova ours: on t roug EFTA_R1_01021264 EFTA02245584 If her flight remains all fine, can we get a credit for the unused portion? On May 3, 2018, at 9:46 AM, Natalia Molotkova wrote: My pleasure!! Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST thank you! On May 3, 2018, at 9:46 AM, Natalia Molotkova rote: I will be checking till departure, yes. Regards, Natalia (Natasha) Molotkova M EST ok thanks...so we check again tomorrow just to be sure...? On May 3, 2018, at 9:13 AM, Natalia Molotkova rote: From Air France: For Friday 04 May we expect to operate 75% of our flight schedule: - 80% of long-haul flights - 65% of medium-haul flights to and from Paris Charles de Gaulle - 80% of short-haul flights to and from Paris-Orly and French provinces The update of our flight schedule for this day is currently on going, and will be made public today. Her flight is not cancelled: AF 099 Originally scheduled departure time 7:40 PM - May 4,2018 Miami (MIA) - United States of America May 5,2018 Paris (CDG) - FRANCE • Flight expected on time. Regards, Natalia (Natasha) Molotkova EFTA_R1_01021265 EFTA02245585 Centurion Relationship Manager ours: on roug nay EST Checking... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Let me know if they cancel flight AF#99...thanks! (Rec. toc//OWSYSE) Pnvacy Statement I 'Iota the Centunon ca'd webstte To learn more about e-mail security or report a suspicious signed. please visit us at Arrpicane.,press cor—phishrg. IS 2015 American Express. NI rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amer way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service pr service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the rig/ Preference data for servicing purposes. EFTA_R1_01021266 EFTA02245586