To: From: Natalia Molotkova Sent: Fri 5/4/2018 3:32:17 PM Subject: AF# 99 cancelled? (Rec. Loc#OWSYSE) Title: American Express OD Perfect. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST let me see if Jeffrey has an opinion...i'll come back to you n 4 1 1: li Molotkova rote: I will check her out, what date to change flight to? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST She flew Norwegian flights but had accidentally checked into the of flight. What can we do? Sent from my iPhone On May 4, 2018, at 11:04 AM, Natalia Molotkova > wrote: Thank you, let me know. Regards, Natalia (Natasha) Molotkova EFTA_R1_01017429 EFTA02243482 Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST yes... On May 4, 2018, at 11:03 AM, Natalia Molotkova <MIMI IM wrote: Yes, flight from last night said used. Can you double check with her? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok on cancel and rebook...BUT, she is checked in to the flight?...hmmm...did she take her flight last night on Norwegian?can you tell? On May 4, 2018, at 10:14 AM, Natalia Molotkova wrote: No, we can only change return flight to something else, has to be done at the same time - canceling and re-booking. By the way, she is checked in to the flight. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager ours: on t roug nay - 0PM EST EFTA_R1_01017430 EFTA02243483 Ok. So can we get credit for unused portion? Thank you for checking! Sent from my iPhone On May 4, 2018, at 9:58 AM, Natalia Molotkova Flight is not cancelled, expected on time. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Flours: Mon through Friday 9AM-530PM EST thanks On May 3, 2018, at 9:54 AM, Natalia Molotkova wrote: I don't think, it is Air France, let me double check. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST If her flight remains all fine, can we get a credit for the unused portion? On May 3, 2018, at 9:46 AM, Natalia Molotkova wrote: My pleasure!! Regards, Natalia (Natasha) Molotkova wrote: EFTA_R1_01017431 EFTA02243484 Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST thank you! On May 3, 2018, at 9:46 AM, Natalia Molotkova wrote: I will be checking till departure, yes. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok thanks...so we check again tomorrow just to be sure...? On May 3, 2018, at 9:13 AM, Natalia Molotkova wrote: From Air France: For Friday 04 May we expect to operate 75% of our flight schedule: - 80% of long-haul flights - 65% of medium-haul flights to and from Paris Charles de Gaulle - 80% of short-haul flights to and from Paris-Orly and French provinces The update of our flight schedule for this day is currently on going, and will be made public today. Her flight is not cancelled: AF 099 Originally scheduled departure time 7:40 PM - May 4,2018 Miami (MIA) - United States of America Originally scheduled arrival time 10:40 AM - May 5,2018 Paris (CDG) - FRANCE • Flight expected on time. Regards, Natalia (Natasha) Molotkova EFTA_R1_01017432 EFTA02243485 Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Checking... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Let me know if they cancel flight AF#99...thanks! (Rec. Loc#OWSYSE) Privacy Statem,:n! I `rise tier Cc'tu' po Ca,c; To team more about e-mail security or report a suspicious e-mail. p4ease visit us al ar••oncono, gros5 COmrPh:SNAg. O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider Is against the service provider and not against American Express. You we responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes. EFTA_R1_01017433 EFTA02243486