To: From: Sent: Subject: Natalia Molotkova Title: American Express ® Sorry about it, not a good thing wasting money. I am with you on it. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST Phooey. Actually more than I thought. Oh well. Apparently the boyfriend of mom bought her the ticket. So not sure what was good big on there. I appreciate you keeping an eye out for me though. I will need to tell JE we wasted that money. Sent from my iPhone On Feb 1, 2017, at 8:08 AM, Natalia Molotkova < > wrote: Strange, why they even bother you to get ticket, if she knew she wanted business class? Sorry, just thinking out loud... No, , ticket was not that much - $722.96. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST ok that is what I thought - how much did we spend on it? I recall not too much? and yes, I assume she bought a completely brand new ticket in Biz... EFTA_R1_00916589 EFTA02203567 O Molotkova wrote: Sorry, didn't respond right away, was already gone for the day. No, ticket was completely non refundable. Did she buy whole new round trip ticket? Or just one way? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST I am told she was not able to upgrade the ticket we bought so they purchased a whole new ticket. Do we get any refund or because it was a no show we get nothing? Sent from my iPhone On Jan 31, 2017, at 4:49 PM, Natalia Molotkova wrote: says her mom is with her in Miami and did take her flight, however she upgraded herself to biz class. She definitely needs to fly back home to Moscow. Do you think the upgrade did something to the ticket? Sent from my iPhone On Jan 31, 2017, at 4:49 PM, Natalia Molotkova wrote: Really? That is so weird. Let me follow up with Sent from my iPhone On Jan 31, 2017, at 4:49 PM, Natalia Molotkova wrote: EFTA_R1_00916590 EFTA02203568 hi, not sure if you know, but looks like flights we booked for from Moscow to Miami were cancelled due to she didn't take flights. took outbound, I guess she is in Miami now.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST s•I•c,wr.t I C:3r1 To learn more about e-mail security or report a suspicious e-mail, please visit us at amoricanexpress comiphishing. 0 2015 American Express. All rights resolved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American • /1 Express and you acknowledge that American Express is in no way responsible or liable for the actions of the N I service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or foes you authorize. We reserve the right to note profile and preference data for servicing purposes. Strange, why they even bother you to get ticket, if she knew she wanted business class? Sorry, just thinking out loud... No, ticket was not that much - $722.96. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST EFTA_R1_00916591 EFTA02203569 ok that is what I thought how much did we spend on it? I recall not too much? and yes, I assume she bought a completely brand new ticket in Biz... On Feb 1, 2017, at 8:04 AM, Natalia Molotkova ‹ > wrote: Sorry, didn't respond right away, was already gone for the day. No, ticket was completely non refundable. Did she buy whole new round trip ticket? Or just one way? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST I am told she was not able to upgrade the ticket we bought so they purchased a whole new ticket. Do we get any refund or because it was a no show we get nothing? Sent from my iPhone On Jan 31, 2017, at 4:49 PM, Natalia Molotkova < wrote: says her mom is with her in Miami and did take her flight, however she upgraded herself to biz class. She definitely needs to fly back home to Moscow. Do you think the upgrade did something to the ticket? Sent from my iPhone On Jan 31, 2017, at 4:49 PM, Natalia Molotkova < wrote: Really? That is so weird. Let me follow up with In Sent from my iPhone On Jan 31, 2017, at 4:49 PM, Natalia Molotkova < wrote: EFTA_R1_00916592 EFTA02203570 , hi, not sure if you know, but looks like flights we booked for from Moscow to Miami were cancelled due to she didn't take flights. took outbound, I guess she is in Miami now.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST Pnvacv Statement I Visit the Centurion Card websde To learn more about e-mail security or report a suspicious e-mail. please visit us at O 2015 American Express. AM rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Arnoncan Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and • not against American Express. You are responsible for any purchases, shipping charges ancllor fees you authorize, We reserve the right to note profile and preference data for servicing purposes. EFTA_R1_00916593 EFTA02203571