To: From: Sent: Subject: II I Natalia Molotkova Title: American Express ® Strange, why they even bother you to get ticket, if she knew she wanted business class? Sorry, just thinking out loud... No, ticket was not that much - $722.96. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST ok that is what I thought how much did we spend on it? I recall not too much? and yes, I assume she bought a completely brand new ticket in Biz... On Feb 1, 2017, at 8:04 AM, Natalia Molotkova ‹ > wrote: Sorry, didn't respond right away, was already gone for the day. No, ticket was completely non refundable. Did she buy whole new round trip ticket? Or just one way? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST EFTA_R1_00916437 EFTA02203475 I am told she was not able to upgrade the ticket we bought so they purchased a whole new ticket. Do we get any refund or because it was a no show we get nothing? Sent from my iPhone On Jan 31, 2017, at 4:49 PM, Natalia Molotkova < wrote: says her mom is with her in Miami and did take her flight, however she upgraded herself to biz class. She definitely needs to fly back home to Moscow. Do you think the upgrade did something to the ticket? Sent from my iPhone On Jan 31, 2017, at 4:49 PM, Natalia Molotkova < wrote: Really? That is so weird. Let me follow up with In Sent from my iPhone On Jan 31, 2017, at 4:49 PM, Natalia Molotkova < wrote: , hi, not sure if you know, but looks like flights we booked for from Moscow to Miami were cancelled due to she didn't take flights. took outbound, I guess she is in Miami now.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST To learn more about e-mail security or report a suspicious email. pease visit us at americanexpress comrphrshing. 12015 American Express All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or MMe for the actions of the S0IV1CO provider and the EFTA_R1_00916438 EFTA02203476 only remedy for any claims relating to services or products provided by the service prowler is against the service provider and^ not against American Expires,. You are responsible for any purchases, shipping charges andror fees you authorize. We reserve the right to note profile and preference data for servicing purposes. EFTA_R1_00916439 EFTA02203477