To: From: Sent: Subject: Natalia Molotkova Title: American Express ID Sorry, didn't respond right away, was already gone for the day. No, ticket was completely non refundable. Did she buy whole new round trip ticket? Or just one way? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST I am told she was not able to upgrade the ticket we bought so they purchased a whole new ticket. Do we get any refund or because it was a no show we get nothing? Sent from my iPhone On Jan 31, 2017, at 4:49 PM, Natalia Molotkova < > wrote: says her mom is with her in Miami and did take her flight, however she upgraded herself to biz class. She definitely needs to fly back home to Moscow. Do you think the upgrade did something to the ticket? Sent from my iPhone On Jan 31, 2017, at 4:49 PM, Natalia Molotkova < > wrote: Really? That is so weird. Let me follow up with M! Sent from my iPhone On Jan 31, 2017, at 4:49 PM, Natalia Molotkova < > wrote: , hi, not sure if you know, but looks like flights we booked for from Moscow EFTA_R1_00916405 EFTA02203448 to Miami were cancelled due to she didn't take flights. took outbound, I guess she is in Miami now.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST To learn more about e-mail security or report a suspicious e-mail. please visit us at americanexpress comjpNshmg. 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amoncan Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You aro responsible for any purchases. shipping charges andfor foes you authorize. Wo reserve the right to note profile and preference data for servicing purposes. EFTA_R1_00916406 EFTA02203449