To: Bella Klein From: Lesley Gro Sent Mon 12/5/2016 12:20:39 AM Subject Fwd: Conf# 355029 from Lotus Ion could not find the car and says when be would call the driver the phone would only ring once and not connect and driver never picked up. I recd a call from Citicar dispatcher at 6:37 saying They couldn't locate Ion and he was not answering his phone. I tried calling Ion, texted and emailed up to 6:50. At 6:58 Ion called me. I told him to call the dispatcher. Ion texted me at 7:12 saying he was in the car finally. Just all FYI as waiting time will be impacted here! Sent from my iPhone Begin forwarded message: From: ion nicolt Date: December 4, 2016 at 10:36:17 AM EST To: Lesley Groff Subject: Re: Con it 355029 n tus thank you!! From: Lesley Groff Sent: Sunday, December 4, 201610:33 AM To: Ion Nicola Cc: Bella Klein Subject: Fwd: Conf# 355029 from Lotus here is your car pick up for today at 5:50pm from JFK..they will take you to 301... Begin forwarded message: From: Subject: Conf# 355029 from Lotus Date: December 4, 2016 at 10:31:57 AM EST To EFTA_R1_00900228 EFTA02196197 Trip Itinerary Your Confirmation number is: 355029 IN Phone#: N Passenger Name: Nicola, Ion Z Date & Time: Sunday, December 4. 2016 5:50 PM Z Car Type: hold Z Passengers/Luggage: 1 passenger(s) ri Pick Up: JFK Airport, Delta Airlines 676. from STT. Outside the terminal pickup. Z Drop Off: )111 Basic Fare: ProcFee.$3.00 NYS-FundS0.08 Tax:$0.27 Total Charge: $3.35 Extra Stops: Z Coupon Code: •,, A: Form of Payment: AE 4009 Exp: 06/21 ,. . Special Request. INSTRUCTIONS FOR AIRPORT PICK UP 1. First collect your lugg 2. After you have your luggage call 3. Lotus operator will provide you with the car # and the location where the car is waiting for you. Thank you for using Lotus. For any change to your reservation, please call PLEASE NOTE: Your Credit Card will not be charged at this time and only used to hold the reservation. Final charges will be processed after service has been rendered. Please be sure to bring your credit card or other method of payment with you. PLEASE DO NOT REPLY TO THIS EMAIL. Copyright 2011 Lotus EFTA_R1_00900229 EFTA02196198