To: Lesley Groffj From: Scott Denett Sent: Tue 7/26/2011 6:00:40 PM Subject: Re: DVD that was burned...need help it should work sd On Jul 26, 2011, at 1:52 PM, Lesley Groff wrote: > Thanks Scott...hopefully that will help Lily and/or her IT dept can help her as well. thanks > On Jul 26, 2011, at 1:48 PM, Scott Denett wrote: » Lily and Lesley, >> >> please try this free software to read the file » http://www.videolan.org/vlc/ >> note the file is not playable as a DVD >> >> the file itself is encoded as a mpeg 2 file and the DVD is an exact clone from the client >> >> If the above is still not a solution, the file can be converted to another format but that will take 3-4 hours to complete >> >> let me know if that is needed and if JE wants and or needs that done >> » thank you • » Scott Denett >> >> >> On Jul 26, 2011, at 1:40 PM, Lesley Groff wrote: >>> Hi Scott. Lily is having problems viewing the DVD we sent her...could you help? below is a message from Lily and I have CC'd her here. Thanks, Lesley >>> Hi- >>> The cd/dvd is not readable -- >» Do you know what program i need to view? >>> I am also going to check with my IT department. >> EFTA_R1_00878264 EFTA02184707