To: From: Sent: Subject: American Express Consumer Travel Fri 8/10/2012 6:36:05 AM American Express Requests Your Feedback Title: American Express Travel - Survey Invite Dear As a valued American Express customer, your views on how we can improve our service are extremely important to us. Our records indicate that you recently contacted American Express Centurion Travel Services on August 9, 2012 regarding a travel request to Moscow. We would like to know how you felt about the service you received and would appreciate it if you would complete our survey to tell us what you think. We will use your responses together with existing data to improve our services. The survey takes just a few minutes to complete. GET STARTED Thank you for helping us improve our service to you. American Express We have retained Medallia. Inc.. a leading online customer feedback solution, to collect your responses. which will only be used to enhance our understanding of your needs so that we can better serve you. EFTA_R1_00838848 EFTA02163338 Please do not "Reply to this invitation. Should you have any problems accessing or completing the survey, please e-mail Medallia, our partner in this process, at mailto:amexctn techsupport.cb8hko2fckwtbx4eexpress medallia.com American Express wants to underscore that we firmly support our privacy policy: http://www amencanexpress.corMorivacV Medallia. Inc. privacy policy: http:Mvww.medallia corniprWacy If you prefer not to receive similar requests in the future. please go to: http://survev.medallia.com/?cb8hkri2fckwtbx4&reiect=ves ht 2012. American Ex. ress Company. All Rights Reserved. EFTA_R1_00838847 EFTA02163339