To: From: • merman xpress onsumer rave Sent: Thur 2/28/2013 7:33:55 AM Subject: Reminder - American Express Requests Your Feedback Title: American Express Travel - Survey Invite Dea As a valued American Express customer, your views on how we can improve our service are extremely important to us. Our records indicate that you recently contacted American Express Centurion Travel Services on February 24, 2013. We would like to know how you felt about the service you received and would appreciate it if you would complete our survey to tell us what you think. We will use your responses together with existing data to improve our services. If you have already completed the survey, thank you and please accept our apology for the second email. The survey takes just a few minutes to complete. GET STARTED Thank you for helping us improve our service to you. American Express We have retained Medallic. Inc.. a leading online customer feedback solution, to collect your responses, which wdl only be used to enhance our understanding of your needs so that we can better serve you. EFTA_R1_00805054 EFTA02146567 Please do not "Reply' to this invitation. Should you have any problems accessing or completing the survey, please e-mail Medalha, our partner in this process. at mailto:amexctn techsupport cszrmb6wrnh2hvy6ftexpress.medallia.com American Express wants to underscore that we firmly support our privacy policy: http:llwvArr americanexpress com/pnvacy Medallia. Inc. privacy pokey: httplionvw.medallia.00m/privacy If you prefer not to receive similar requests in the future. please go to: http://suivey.medallia.comricszrmbewmh2hvyarelect=ves Co n ht 11P 2012. American Ex ress Company. All Rights Reserved. EFTA_R1_00805055 EFTA02146568