To: From: American Express onsumer rave Sent: Mon 2/25/2013 7:37:58 AM Subject: American Express Requests Your Feedback Title: American Express Travel - Survey Invite Dear As a valued American Express customer, your views on how we can improve our service are extremely important to us. Our records indicate that you recently contacted American Express Centurion Travel Services on February 24, 2013. We would like to know how you felt about the service you received and would appreciate it if you would complete our survey to tell us what you think. We will use your responses together with existing data to improve our services. The survey takes just a few minutes to complete. GET STARTED Thank you for helping us improve our service to you. American Express We have retained Medallia. Inc_ a leading online customer feedback solution, to collect your responses, which will only be used to enhance our understanding of your needs so that we can better serve you. EFTA_R1_00804118 EFTA02146036 Please do not "Reply to this invitation. Should you have any problems accessing or completing the survey, please e-mail MedalIto our partner in this process. at mailto:amexctn techsupport cszrmb6wmh2hvti6nexpress.medallia.com American Express wants to underscore that we firmly support our privacy policy: http://www amencanexpress.comtPrivacV Medallia. Inc. privacy policy: http://www.medallia.onift/privacv If you prefer not to receive similar requests in the future, please go to: htto://survev.medallia.comncszrrnbewmh2hvve&reiect=ves ht c 2012. American Ex. ress Company. All Rights Reserved. EFTA_R1_00804119 EFTA02146037