To: From: American Express Consumer Travel Sent: Fri 4/5/2013 6:35:52 AM Subject: Reminder - American Express Requests Your Feedback Title: American Express Travel - Survey Invite Dear As a valued American Express Travel customer, your views on how we can improve our service are extremely important to us. Our records indicate that you recently contacted American Express Centurion Travel Services on April 1, 2013. We would like to know how you felt about the service you received and would appreciate it if you would complete our survey to tell us what you think. We will use your responses together with existing data to improve our services. If you have already completed the survey, thank you and please accept our apology for the second email. The survey takes just a few minutes to complete. GET STARTED Thank you for helping us improve our service to you. American Express Travel We have retained Medallic. Inc.. a leading online customer feedback solution, to collect your responses, which wdl only be used to enhance our understanding of your needs so that we can better serve you. EFTA_R1_00797531 EFTA02142307 Please do not "Reply' to this invitation. Should you have any problems accessing or completing the survey, please e-mail Medan's, our partner in this process, at mailto:amexctn techsupport cwyw4262dnzptf7gtexpress medallia corn American Express wants to underscore that we firmly support our privacy policy: http:llwww americanexpress comfpnvacV Modallia. Inc. prrvacy policy: httpliwww.rnedallia coin/privacy If you prefer not to receive similar requests in the future, please go to: http://survey.medallia.ccim/7cwyw4262dnzptf78relect=yes Co n ht1Illl 2012. American Ex ress Company. All Rights Reserved. EFTA_R1_00797532 EFTA02142308