To: From: American Express Consumer Travel Sent: Tue 6/4/2013 6:41:59 AM Subject: Reminder - American Express Requests Your Feedback Title: American Express Travel - Survey Invite Dear As a valued American Express Travel customer, your views on how we can improve our service are extremely important to us. Our records indicate that you recently contacted American Express Centurion Travel Services on May 31, 2013. We would like to know how you felt about the service you received and would appreciate it if you would complete our survey to tell us what you think. We will use your responses together with existing data to improve our services. If you have already completed the survey, thank you and please accept our apology for the second email. The survey takes just a few minutes to complete. GET STARTED Thank you for helping us improve our service to you. American Express Travel We have retained Medallic. Inc.. a leading online customer feedback solution, to collect your responses, which wdl only be used to enhance our understanding of your needs so that we can better serve you. EFTA_R1_00786831 EFTA02137163 Please do not'Reply' to this invitation. Should you have any problems accessing or completing the survey, please e-mail Medallia. our partner in this process, at mailto:amexctn techsupport cvx215722bynvrxaexpress medallia corn American Express wants to underscore that we firmly support our privacy policy: httpfiwyniv americanexpress coin/privacy Medallia. Inc. prrvacy pokey: http://wonvsnedallia comrprivacY If you prefer not to receive similar requests in the future, please go to: http://survey.medallia.comr7cyx2f5722bvnvnc&relecti=ves Co n ht as 2012. American Express Company. All Rights Reserved. EFTA_R1_00788832 EFTA02137164