To: Bella Klein From: Jeffrey Sent Sat 7/28/2012 2:00:14 AM Subject Fwd: Customer Service Update From FORA.tv Regarding your Credit Card Dispute This is ok Sony for all the typos .Sent from my iPhonc Begin forwarded message: From: Andrew Edwards <EIM Date: July 27, 2012 8:05:24 PM EDT To: jcevacation@gmail.com Subject: Customer Service Update From FORA.tv Regarding your Credit Card Dispute Hello jeeproject, We received your credit card dispute. We have records that indicate that you signed up as a FORA.tv Plus (+) Annual Member on 07/02/12 (Transaction ID #05F66094D30453306) and then purchased Aspen Ideas Festival on 07/15/12 (Transaction ID #3DR720460K 1392031). Before we respond to your credit card company about the dispute you have created for an unauthorized payment, I wanted to contact you to find out if you had any issues viewing the conference or if there were any other issues that we could assist with, or that caused you to file this complaint? Please let me know if you have any questions. If you'd like, 1'd be glad to discuss further over the phone. Thank you for giving us the chance to earn your trust. Kind Rcgards, Andrew Andrew Edwards I E-Commerce Marketing Manager I FORA.tv EFTA_R1_00289447 EFTA01878386