Subject: RE: Reg E Review - Error Resolution Process - Client notification letter for provisional credit & Final determination letter [I] From: Paul Morris ‹ > Date: Mon, 16 May 2016 14:23:58 -0400 To: Armen Brash Stewart Oldfield Classification: For internal use only ok Paul Morris Managing Director Deutsche Bank Private Bank Office: Cell: From: Armen Brash Sent: Monday, May 16, 2016 2:24 PM To: Paul Morris; Stewart Oldfield Subject: RE: Reg E Review - Error Resolution Process - Client notification letter for provisional credit & Final determination letter [I] Classification: For internal use only OK; per my previous email you will need to send the final notification to this client, and send me a PDF of it and confirm when sent. Best, Armen EFTA01424305 fcid:image001.gif@OlD1AF7E.87D10E601 Armen Brash Director Deutsche Bank Wealth Management 345 Park Avenue, 10154-0004 New York, NY, USA Tel. Fax Mobile Email fcid:image002.gif@OlD1AF7E.87D10E601 From: Paul Morris Sent: Monday, May 16, 2016 2:22 PM To: Armen Brash; Stewart Oldfield Subject: RE: Reg E Review - Error Resolution Process - Client notification letter for provisional credit & Final determination letter [I] Classification: For internal use only No sorry Paul Morris Managing Director Deutsche Bank Private Bank Office: Cell: From: Armen Brash Sent: Monday, May 16, 2016 12:43 PM To: Paul Morris; Stewart Oldfield EFTA01424306 Subject: FW: Reg E Review - Error Resolution Process - Client notification letter for provisional credit & Final determination letter [I] Classification: For internal use only Do you guys have this in the file per chance? Best, Armen fcid:image002.gif@OlD1AF6D.804449701 Armen Brash Director Deutsche Bank Wealth Management 345 Park Avenue, Tel. Mobile Email 10154-0004 New York, NY, USA Fax {cid:image003.gif@OlD1AF6D.80444970} From: Derek Johnson Sent: Monday, May 16, 2016 12:34 PM To: Armen Brash; Paul Morris; Stewart Oldfield Cc: Margie Edwards; Michelle Yoo; Judy Ekwughalu Subject: RE: Reg E Review - Error Resolution Process - Client notification letter for provisional credit & Final determination letter [I] Classification: For internal use only EFTA01424307 Hi Armen — Thank you for your follow-up email and will gladly accept a copy of the provisional credit letter and final determination letter when available. {cid:image003.png@O1CF7FD6.9B34A040} Derek Johnson Compliance Officer I Compliance Testing Deutsche Bank Securities Inc. 5022 Gate Parkway, 32256 Jacksonville, Florida, USA Tel. Fax Email This communication may contain confidential and/or privileged information. If you are not the intended recipient (or have received this communication in error) please notify the sender immediately and destroy this communication. Any unauthorized copying, disclosure or distribution of the material in this communication is strictly forbidden. Deutsche Bank does not render legal or tax advice, and the information contained in this communication should not be regarded as such. From: Armen Brash Sent: Monday, May 16, 2016 12:16 PM To: Derek Johnson; Paul Morris; Stewart Oldfield Cc: Margie Edwards; Michelle Yoo; Judy Ekwughalu Subject: RE: Reg E Review - Error Resolution Process - Client notification letter for provisional credit & Final determination letter [I] Classification: For internal use only Derek, JJ left DB in April. Strange that his emails aren't bouncing—I will need to look into that with HR. EFTA01424308 Attached is the written statement of authorization. I have copied Paul and Stew, the relationship managers, to see if they have a copy of the provisional credit letter. Its possible that the final letter hasn't been sent yet, given the staff turnound on the team if not, we should get that sent out today. As an FYI, we closed that account and opened a new one. Best, Armen {cid:image002.gif@OlD1AF6C.B73C82E0} Armen Brash Director Deutsche Bank Wealth Management 345 Park Avenue, Tel. Mobile Email 10154-0004 New York, NY, USA Fax fcid:image003.gif@OlD1AF6C.B73C82E01 From: Derek Johnson EFTA01424309 Sent: Monday, May 16, 2016 11:43 AM To: Jj Litchford Cc: Margie Edwards; Michelle Yoo; Judy Ekwughalu; Armen Brash Subject: Reg E Review - Error Resolution Process - Client notification letter for provisional credit & Final determination letter [I] Classification: For internal use only This is a follow-up to an email dated May 11, 2016. Hello JJ, An EFT error was processed for the following account: Jeffrey Epstein provisional credit in the amount of $334.33 on 3/8/2016. Can you please provide a copy of the cardholders signed statement of disputed items, provisional credit letter and final notification letter that was sent to the client. I did look on dbForce and was unable to locate. I have attached a copy of the email showing approval of provisional credit dated 3/8/2016. If you have any questions concerning my request, please let me know. {cid:image003.png@O1CF7FD6.9834A040} Derek Johnson Compliance Officer I Compliance Testing Deutsche Bank Securities Inc. 5022 Gate Parkway, 32256 Jacksonville, Florida, USA Tel. Fax Email EFTA01424310 This communication may contain confidential and/or privileged information. If you are not the intended recipient (or have received this communication in error) please notify the sender immediately and destroy this communication. Any unauthorized copying, disclosure or distribution of the material in this communication is strictly forbidden. Deutsche Bank does not render legal or tax advice, and the information contained in this communication should not be regarded as such. EFTA01424311