Subject: RE: **URGENT** BIB Wires Did Not Flow in DB-Force INC0012352428 AC; 42953424,42953758, 42959295, 35269691, 44129244, 42953424, 42966807, 42953467 [I] From: Naveen Bagaria Date: Fri, 26 Apr 2019 13:43:36 -0400 To: Ankit-Kumar Sharma Stewart Oldfield >, Bradley Gillin Monica Gilkinson Rachel Wachs Cc: gtopwmbankingexceptioncheckprocessing@list.db.com Classification: For internal use only Hi Team, Please not to select Instruction Via as Original Letter and attached the PDF for TAG team's reference. Regards Naveen Bagaria COO - Wealth Management Operations DBOI Global Services Private Limited Please send all Banking related queries to our new Group E-mail ID - gtopwmbankingexceptioncheckprocessing@list.db.com From: Ankit-Kumar Sharma [mailt Sent: Friday, April 26, 2019 1:01 PM To: Stewart Oldfield • Bradle Gillin u. ica Gilkinson ; Rachel Wachs Cc: Igtopwmbankingexceptioncheckprocessing@list.db.com' EFTA01405946 <gtopwmbankingexceptioncheckprocessing@list.db.com> Subject: RE: **URGENT** BIB Wires Did Not Flow in DB-Force [I] INC0012352428 AC; 42953424,42953758, 42959295, 35269691, 44129244, 42953424, 42966807, 42953467 PFA fhttps://brandportal.intranet.db.com/img/modules/logo.gifl Ankit Kumar Sharma Analyst I PWM-US Ops — Banking COO - Wealth Management Operations DBOI Global Services Private Limited A-1 Tower , Evolve - Mahindra Technology Park, Inside Mahindra World City SEZ, 302029 Jaipur, India Tel: +44(207)3383887 Mobile +91 7760538339 Email ankit-kumar.sharma@db.com Please send all Banking related queries to our new Group E-mail ID - gtopwmbankingexceptioncheckprocessing@list.db.com From: Ankit-Kumar Sharma [mailto:ankit-kumar.sharma@db.com] Sent: Friday, April 26, 2019 12:59 PM To: Stewart Oldfield < >; Bradley Gillin <bradley.gillin@db.com>; Monica Gilkinson <monica.gilkinson@db.com>; Rachel Wachs <rachel.wachs@db.com> Cc: TAG DBOI <tag.dboi@db.com>; egtopwmbankingexceptioncheckprocessing@list.db.com' <gtopwmbankingexceptioncheckprocessing@list.db.com> Subject: RE: **URGENT** BIB Wires Did Not Flow in DB-Force [I] INC0012352428 AC; 42953424,42953758, 42959295, 35269691, 44129244, 42953424, 42966807, EFTA01405947 42953467 Hi Team, Please find the attached PDF for BIB wires that the client submitted but didn't flow in DB force due to DB Force Outage. Please Create a USD wire in replacement and submit. Thank You!! {https://brandportal.intranet.db.com/img/modules/logo.gif} Ankit Kumar Sharma Analyst I PWM-US Ops — Banking COO - Wealth Management Operations DBOI Global Services Private Limited A-1 Tower , Evolve - Mahindra Technology Park, Inside Mahindra World City SEZ, 302029 Jaipur, India Tel: +44(207)3383887 Mobile +91 7760538339 Email ankit-kumar.sharma@db.com Please send all Banking related queries to our new Group E-mail ID - gtopwmbankingexceptioncheckprocessing@list.db.com EFTA01405948 From: PWMITUS ProductionSupport [mailto:pwmitus.productionsupport@db.com] Sent: Friday, April 26, 2019 12:38 PM To: Rishabh Sharma <rishabh.sharma@db.com> Cc: Abhishek-HCL Chawla <abhishek-hcl.chawla@db.com>; Senthilkumar Myilsamy <senthilkumar.myilsamy@db.com>; egtopwmbankingexceptioncheckprocessing@list.db.com' <gtopwmbankingexceptioncheckprocessing@list.db.com>; Robert Dicerbo <robert.dicerbo@db.com>; Vinod Kv <vinod.kv@db.com›; PWMITUS ProductionSupport <pwmitus.productionsupport@db.com>; Saurabh-C Gupta <saurabh-c.gupta@db.com> Subject: RE: **URGENT** BIB Wires Did Not Flow in DB-Force [I] INC0012352428 Hi Rishabh, The below mentioned case cannot be processed by system as it is stuck during the outage when DBForce was down. Please manually process these cases. Regards, PWMITUS Production Support Email : PWMITUS.ProductionSupport@db.com Hotline: +1-201-593-1100 x Option 2 DB ServiceNow URL : https://dbunity.gto.global.intranet.db.com/navpage.do Assignment Group: PWM IT US L2 Escalation Contacts: First Level : abhishek-hcl.chawla@db.com (Onsite) - Contact : +1 443 278 3984 sathish.k-hcl@db.com (Offshore) - Contact : +91-96003 63505 Second Level : EFTA01405949 Martin.l.Lopez@db.com ***************************************************************************** *************************** This email is sent to you by HCL on behalf of Deutsche Bank. Diese email wurde Ihnen von HCL im Auftrag der Deutschen Bank gesendet ***************************************************************************** **************************** From: Rishabh Sharma Sent: Friday, April 26, 2019 12:20 PM To: PWMITUS ProductionSupport <pwmitus.productionsupport@db.com> Cc: Robert Dicerbo <robert.dicerbo@db.com>; egtopwmbankingexceptioncheckprocessing@list.db.com' <gtopwmbankingexceptioncheckprocessing@list.db.com>; Vinod Kv <vinod.kv@db.com>; Abhishek-HCL Chawla <abhishek-hcl.chawla@db.com> Subject: RE: **URGENT** BIB Wires Did Not Flow in DB-Force [I] Importance: High Classification: For internal use only Hi Team, Please provide update on below. Regards, Rishabh Sharma fcid:image003.png@OlD20F46.0F9EFA101 DBOI Global Services Private Limited COO Wealth Management Operations EFTA01405950 Global Business Services A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City SEZ, 302029 Jaipur, India Tel. 44207-3382685 Mobile +91 9610222223 Email : rishabh.sharma@db.com Please send all the Banking related Queries to our new Group E-mail ID gtopwmbankingexceptioncheckprocessing@list.db.com From: Krishna Narayanan On Behalf Of PWMITUS ProductionSupport Sent: Friday, April 26, 2019 11:10 AM To: Rishabh Sharma <rishabh.sharma@db.com> Cc: Robert Dicerbo <robert.dicerbo@db.com>; egtopwmbankingexceptioncheckprocessing@list.db.com' <gtopwmbankingexceptioncheckprocessing@list.db.com>; PWMITUS ProductionSupport <pwmitus.productionsupport@db.com>; Vinod Kv <vinod.kv@db.com>; Abhishek-HCL Chawla <abhishek-hcl.chawla@db.com> Subject: RE: **URGENT** BIB Wires Did Not Flow in DB-Force [I] Classification: For internal use only Hi Rishabh, Yes. There is an ongoing issue with DBForce PWM where users are not able to login. Currently salesforce is actively working on to fix this. We will have a look into below cases once DBForce PWM is up and working fine. Regards, PWMITUS Production Support Email : PWMITUS.ProductionSupport@db.com Hotline: +1-201-593-1100 x Option 2 EFTA01405951 DB ServiceNow URL : https://dbunity.gto.global.intranet.db.com/navpage.do Assignment Group: PWM IT US L2 Escalation Contacts: First Level : abhishek-hcl.chawla@db.com (Onsite) - Contact : +1 443 278 3984 sathish.k-hcl@db.com (Offshore) - Contact : +91-96003 63505 Second Level : Martin.l.Lopez@db.com ***************************************************************************** *************************** This email is sent to you by HCL on behalf of Deutsche Bank. Diese email wurde Ihnen von HCL im Auftrag der Deutschen Bank gesendet ***************************************************************************** **************************** From: Rishabh Sharma Sent: Friday, April 26, 2019 11:06 AM To: PWMITUS ProductionSupport <pwmitus.productionsupport@db.com>; Vinod Kv <vinod.kv@db.com>; Abhishek-HCL Chawla <abhishek-hcl.chawla@db.com> Cc: Robert Dicerbo <robert.dicerbo@db.com>; egtopwmbankingexceptioncheckprocessing@list.db.com' <gtopwmbankingexceptioncheckprocessing@list.db.com> Subject: **URGENT** BIB Wires Did Not Flow in DB-Force [I] Classification: For internal use only Hi Team, Could you urgently take a look at below screenshot for BIB USD payments. It looks BIB has not flow in DB force. EFTA01405952 {cid:image001.png@01D4FC20.04164B70} Please advise. Regards, Rishabh Sharma {cid:image003.png@01D20F46.0F9EFA10} DBOI Global Services Private Limited COO Wealth Management Operations Global Business Services A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City SEZ, 302029 Jaipur, India Tel. 44207-3382685 Mobile +91 9610222223 Email : rishabh.sharma@db.com Please send all the Banking related Queries to our new Group E-mail ID gtopwmbankingexceptioncheckprocessing@list.db.com This communication may contain confidential and/or privileged information. If you are not the intended recipient (or have received this communication in error) please notify the sender immediately and destroy this communication. Any unauthorized copying, disclosure or distribution of the material in this communication is strictly forbidden. EFTA01405953 Please refer to https://db.com/disclosures for additional EU corporate and regulatory disclosures. Deutsche Bank does not render legal or tax advice, and the information contained in this communication should not be regarded as such. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this email is strictly forbidden. Privacy of communications In order to monitor compliance with legal and regulatory obligations and our policies, procedures and compliance programs, we may review emails and instant messages passing through our IT systems (including any personal data and customer information they contain), and record telephone calls routed via our telephone systems. We will only do so in accordance with local laws and regulations. In some countries please refer to your local DB website for a copy of our Privacy Policy. Please refer to https://db.com/disclosures for additional EU corporate and regulatory disclosures. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this email is strictly forbidden. Privacy of communications In order to monitor compliance with legal and regulatory obligations and our policies, procedures and compliance programs, we may review emails and instant messages passing through our IT systems (including any personal data and customer information they contain), and record telephone calls routed via our telephone systems. We will only do so in accordance with local laws and regulations. In some countries please refer to your local DB website for a copy of our Privacy Policy. Please refer to https://db.com/disclosures for additional EU corporate and regulatory disclosures. EFTA01405954 This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this email is strictly forbidden. Privacy of communications In order to monitor compliance with legal and regulatory obligations and our policies, procedures and compliance programs, we may review emails and instant messages passing through our IT systems (including any personal data and customer information they contain), and record telephone calls routed via our telephone systems. We will only do so in accordance with local laws and regulations. In some countries please refer to your local DB website for a copy of our Privacy Policy. Please refer to https://db.com/disclosures for additional EU corporate and regulatory disclosures. EFTA01405955