Subject: RE: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] From: Paul Morris ‹ > Date: Mon, 21 Mar 2016 10:37:20 -0400 To: Stewart Oldfield ‹ > Cc: Melinda Roy <melinda.roy@db.com>, Jj Litchford <jj.litchford@db.com> Thanks keep me posted, Melinda I spoke with Bella last week if need reach out to her. Best Original Message From: Stewart Oldfield Sent: Monday, March 21, 2016 10:31 AM Eastern Standard Time To: Paul Morris Subject: FW: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] > Classification: For internal use only From: Melinda Roy Sent: Monday, March 21, 2016 10:31 AM To: Komal Shahani; Jj Litchford Cc: 1 gtopwmbankingexceptioncheckprocessing@list.db.com'; Kathryn .7 Stanfield; Stewart Oldfield Subject: RE: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Komal, This account has fraudulent transactions and was supposed to be closed last week. I am looking into why it was not closed. From: Komal Shahani Sent: Monday, March 21, 2016 10:29 AM To: Jj Litchford; Melinda Roy Cc: 'gtopwmbankingexceptioncheckprocessing@list.db.com'; Kathryn .7 Stanfield EFTA01402784 Subject: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Hi, {cid:image001.jpg@01D1835C.BA9C4B50} Earlier today we received an overdraft referral form from Operations. Please be aware that this account has been in an overdraft status from more than five business days and, therefore, should be charged a fee. You MUST take one of the below two action steps: I. Charge a $30 overdraft fee. -Create a Financial Client Instructions-Banking TEAS case under the account in -DBforce. -Enter the following language in the Description field in the Special Instructions section, "Charge a $30 overdraft fee." -Select "Exempt" from the Instructions Via field in the Call Back Details section. II. Request/Enter a Waiver. -Create a Financial Client Instructions-Banking TEAS case under the account in DBforce. -Enter the following language in the Description field in the Special Instructions section, "Waive the $30 overdraft fee." -Select "Exempt" from the Instructions Via field in the Call Back Details section. Attach Business Manager email approval to case EFTA01402785 Kind regards, Komal Shahani {cid:image002.png@01D1835C.BA9C4B50} Komal Shahani Process Supervisor DBOI Global Services Private Limited COO Wealth Management Operations A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City - SEZ, 302029 Jaipur, India Tel. (212)469-2366 Mobile +91 9829052199 Email komal.shahani@db com Please send all the Banking related Queires to our new Group E-mail ID gtopwmbankingexceptioncheckprocessing@list.db.com EFTA01402786