8- UA Table of Contents mot, Senice Statement and Document ,Management Services Description Benefits End-to-end services for financial institutions to communicate with their customers through mailed or electronic document delivery, including a composition platform with advanced document formatting capabilities and hill-color printing for account statements. letters, and other notiaz. Electronic messaging and delivery system enabling financial institutions to deliver content-rich. interactive communications directly to their customers, including communications for fraud notification, account updates. and collections via automated voice messaging, SMS, and email. Multi-channel payment solution for the receipt and posting of cardholder payments. including lockbox wrvices, busing proc....ss outsourcing for value-added keying. EFT enrollment and address change keying. customer service, and reporting. • Client-branded statements and communications • Multiple delivery channels • Low cost through scale eAfessenger • Replace costly paper communications • Offer alerts and notification based on customer requests • Seamlessly integrate with online banking services Biller Payments • Lower costs by maximizing conversion to electronic remittance processing • Secure storage of sensitive customer information in our data center • Visibility and control across the remittance workflow • A simple way to offer online bill pay to customers. covering multiple payment methods and channels • One point for authorization and settlement • Support many integration options • Secure payment processing PayPoini A bill payment gateway that integrates with other First Data products to provide a comprehensive bill payment solution. Loyalty and Rewards Supports client-branded loyalty programs, including a reward calculation and management engine, communication tools to inform customers via direct mail, email, in-store or web, and personalized offers from well-known retail partners. • Increase customer acquisition • Flexible reward options, including points, cash rebates, and online rewards catalog • Easy implementation and low maintenance • Configurable website for loyalty fulfillment and retail offers • Enhance rewards programs with business-funded rewards 128 http://wnw. sec. g ov/A rchi vecledgar/dataN83980/0001 1 93 1251 5334479/d31022ds la.htm 10/142015 9:06:38 AM) CONFIDENTIAL - PURSUANT TO FED. R. CRIM. P. 6(e) CONFIDENTIAL DB-SDNY-0082147 SONY GM_00228331 EFTA01382688