EFTA01223742

SOFTWARE HOUSE From Tyco Security Products C•CURE 9000 Version 2.50 SiteServer Configuration Guide REVISION CO SOFTWARE HotkiM 8200-1M-02-CO EFTA01223742 C•CURE and Software House are registered trademarks of Tyco Security Products. The trademarks, logos, and service marks displayed on this document are registered in the United States [or other countries]. Any misuse of the trademarks is strictly prohibited and Tyco will aggressively enforce its intellectual property rights to the fullest extent of the law, including pursuit of criminal prosecution wherever necessary. MI trademarks not owned by Tyco are the property of their respective owners, and are used with permission or allowed under applicable laws. Product offerings and specifications are subject to change without notice. Actual products may vary from photos. Not all products include all features. Availability varies by region; contact your regional sales manager. Software version: 250 Document Number: 8200-1082-02 Revision Number: CO Release Date: January 2016 This manual is proprietary information of Software House. Unauthorized reproduction of any portion of this manual is prohibited. The material in this manual is for information purposes only. It is subject to change without notice. Software House assumes no responsibility for incorrect information this manual may contain. 2016 Tyco Security Products. MI rights reserved. EFTA01223743 Table of Contents Preface 5 Finding More Information 6 Documentation 6 Online Help 6 Conventions 7 Software House Customer Support Center 8 Chapter 1 - Overview 9 C•CURE 9000 SiteServer Overview 10 Features 11 Shipment Contents 12 Hardware Specifications 13 Physical Specifications 13 Environmental Specifications 13 Operational Specifications 13 Electrical Specifications 14 Regulatory Specifications 15 Web Client System Requirements 15 SiteServer Front Panel and Rear Panel 16 SiteServer Front Panel 16 SiteServer Rear Panel 17 SiteServer Environment Setup 18 SiteServer System Capacities 19 Ordering Codes 20 Chapter 2 - Using C•CURE 9000 SiteServer 21 Startup Wizard .22 Language 23 Welcome 23 Network 23 System 24 Database 25 Advanced Settings 27 C•CURE 9000 SitaSeneer Configuration GukM 3 EFTA01223744 Temporary Licensing 28 SiteServer Dashboard 32 Windows User Accounts 35 Administrator Mode 35 User Mode 36 Network Scenarios .38 Scenario 1: One Intranet/Internet connection out to a WAN 39 Scenario 2: Scenario 1 with a redundant connection to the WAN 40 Scenario 3: Two bridged NICs, both exposed to the WAN 41 Scenario 4: One NIC exposed to the WAN with one MC for private static connections 42 Scenario 5: Two private static NICs bridged together 43 C•CURE 9000 Database Backup Purging 44 C•CURE 9000 Standalone to SAS Migration Utility 45 Chapter 3 - Upgrading and Re-Imaging 47 Upgrading the SiteServer 48 Getting the Upgrade 48 Upgrade 49 Re-imaging the SiteServer 51 USB Boot Drive Content 51 Chapter 4 - Troubleshooting 55 Windows 56 Microsoft Management Console (MMC) 56 Event Viewers 57 MMC Services 58 C•CURE 9000 59 SystemTrace.log 59 iSTAR 60 STAR Configuration Utility (ICU) 60 STAR WebPage 60 STAR Databases 61 STAR Network Statistics 63 STAR Reader and I/O Diagnostics 64 SiteServer Appliance 65 Windows Update 65 Monitor Resolution Settings 65 Changing the Log On Credentials for the Tyco Site Server Service 65 Configuring the Tyco SiteServer Service to Run Under Other Credentials 66 SiteServer Limited Warranty 68 4 C•CURE 9000 SiteServer Configuration Guide EFTA01223745 Preface The C•CURE 9000 SiteServer Configuration Guide is for new and experienced security system users. This manual describes configuring the SiteServer, using the dashboard and accessing C•CURE 9000. In this preface Finding More Information 6 Conventions 7 Software House Customer Support Center 8 C•CURE 9000 SiteServer Configuration Guide Preface 5 EFTA01223746 Finding More Information Finding More Information Documentation You can access C•CURE 9000 manuals and online Help for information about C•CURE 9000. C•CURE 9000 Software manuals in English in PDF format are located in the C:/Documents folder. The translated C•CURE 9000 software manuals for the supported languages in PDF format are located on the USB drive in SiteServerBootImage\SiteServea-Upgrade-Installer\LanguagePack. The manuals are also available from the Software House Member Center website Online Help You can access the C•CURE 9000 Help by pressing Fl or clicking I Ielp from the menu bar in the Administration/Monitoring Station applications. 8 Preface C•CURE 9000 SitaServer Con figuration Guide EFTA01223747 Conventions Conventions This manual uses the f >Bowing text formats and symbols. Convention Meaning Bold This font indicates screen elements. and also indicateswhen you should take a direct action in a procedure. Bold font describes one of the following items: • A command or character to type, or • A button or option on the screen to press, or • A key on the keyboard to press • A screen element or name blue color text Indicates a hyperlink to a UR L. or a cross-reference to a figure. table. or section in th is g u ide. Regularitabc font Indicates a new term. <text> Indicates a variable. The following items are used to indicate important information. NOTE TIP Indicates a note. Notes call attention to any item of information that may be of special importance. Indicates an alternate method of performing a task. Indicates a caution or warning. A caution contains information essential to avoid damage to the system. A caution can pertain to hardware or software. A warning contains information that advises users that failure to avoid a specific action could result in physical harm to the user or to the hardware. Indicates an electrical hazard that users must avoid to prevent a risk of death or serious injury. C•CURE 9000 SiteSetver Configuration Guide Preface 7 EFTA01223748 Software House Customer Support Center Software House Customer Support Center Telephone Technical Support During the period of the Agreement, the following guidelines apply: • Software House accepts service calls only from employees of the Systems Integrator of Record for the installation associated with the support inquiry. Before Calling Ensure that you: • Are the Dealer of record for this account. • Are certified by Software House for this product. • Have a valid license and current Software Support Agreement (SSA) for the system. • Have your system serial number available. • Have your certification number available. Hours Normal Support Hours Monday through Friday, 8:00 to 8:00 , EST. Except holidays. Emergency Support Hours 24 hours/day, seven days a week, 365 days/year. Requires Enhanced SSA"7 x 24-Standby Telephone Support (emergency) provided to Certified Technicians. For al other customers, billable on time and materials basis. Minimum charges apply —See MSR P. Phone U.S. Puerto Rico U.S. Virgin Islands .1400-392-2873 For other regions, see 8 Preface C•CURE 9000 SiteServer Configuration Guide EFTA01223749 Overview This chapter provides basic information and specifications for the SiteServer Network Appliance. In this chapter: C•CURE 9000 SiteServer Overview 10 Features 11 Shipment Contents 12 Hardware Specifications 13 Web Client System Requirements 15 SiteServer Front Panel and Rear Panel 16 SiteServer Environment Setup 18 SiteServer System Capacities 19 Ordering Codes 20 C•CURE 9000 SitaSinver Configuration Guide Chapter I 9 EFTA01223750 C•CURE 9000 SiteServer Overview C•CURE 9000 SiteServer Overview The C•CURE 9000 SiteServer is a network appliance with an embedded OS providing an affordable, easy to install, web-based security and event management system that communicates with up to 64 readers. The unit comes pre￾installed with the latest version of C•CURE 9000. With no software to install and a pre-configured database, an IP network is all you need to harness the power of C•CURE 9000 security and event management system. C•CURE 9000 SiteServer may be configured and managed using a standard C•CURE workstation or, if system management is needed from a number of locations, a standard web-browser such as Microsoft® Internet Explorer®, Morale®, Firefox® or Googlerm Chrome can log on to the system using the C•CURE 9000 Web Client. This saves the need to install dedicated workstation software onto corporate computers. C•CURE 9000 SiteServer also includes an optional pre-configured database that further reduces the cost and time needed to configure and program iSTAR controllers and clusters, readers, doors, clearances, schedules, alarms, and other system objects. The Solid State Drive (SSD) provides enhanced system reliability because having no moving parts solid-state drives are less fragile than hard disks, which can wear out with repetitive use. Access time and latency are also low since there are no mechanical actions for seeks and rotational delay. C•CURE 9000 SiteServer can be placed on a desktop, rack-mounted, or placed in a wall-mount configuration. It is compatible with all Software House iSTAR controllers and associated readers, including the iSTAR Edge two or four - reader IP door controller. Fully-featured C•CURE 9000 software allows C•CURE 9000 SiteServer to provide powerful security and event management features in a compact, network appliance. 10 Chapter 1 C•CURE 9000 SiteServer Configuration Guide EFTA01223751 Features Features ■ Pre-installed with a Microsoft Windows® 7 embedded operating system. ■ Pre-installed C•CURE 9000 software, including SQL Express 2014. ■ Supports 8, 16, 32, or 64 readers (depending on model purchased). ■ includes an optional pre-configured database of readers, doors, controllers, and other standard objects. ■ 256 GB Solid State Drive (SSD) provides enhanced system reliability and ample storage space. ■ Compatible with all Software House iSTAR controllers and a wide range of readers. ■ Flexible mounting options - desktop, wall-mount, or rack mount. ■ User-friendly dashboard. ■ Built-in schedule to back up C•CURE 9000 data. C•CURE 9000 SiteServer Configuration Guide Chapter! 11 EFTA01223752 Shipment Contents Shipment Contents This section lists the contents of your SiteServer shipment, and also items that are necessary but not included. What's included: ■ SiteServer Quick Start Guide. ■ SiteServer Release Notes. ■ Regulatory Document. ■ SiteServer Appliance (8, 16, 32, or 64 reader support). ■ Wall mounting bracket. ■ Localized Power Cord. ■ SiteServer Recovery USB. ■ Keyboard and Mouse. ■ Reset Pin. What's not included: ■ Rat Panel Monitor. ■ Network Cables. ■ VGA/DVI Cables. 12 Chapter 1 C•CURE 9000 SiteServer Configuration Guide EFTA01223753 Hardware Specifications Hardware Specifications Physical Specifications 'Fable 1 on Page 13 describes the physical specifications. Table 1: Physical Specifications Feature Details Dimensions (HxWxD) 90x330x330 mm (3.54 x12.99 x12.99 in) Weight 4.6 Kg (10.1 Ibs) Chassis Material SGCC (Galvanized High Carbon Steel) Form Factor Desktop Mounting Options Desktop. wall, rack LED Indicators Power, HDD Environmental Specifications 'Fable 2 on Page 13 describes the environmental specification. Table 2: Environmental Specifications Feature Details Operating Temperature 5' to 35° C (41° to 95° F) Storage Temperature -10°C to 60°C (14° to 140° F) Humidity 5% to 95% RH Operational Specifications Table 3 on Page 13 describes the operational specifications. Table 3: Operational Specifications Feature Details CPU Intel Core is processor Chipset 6-4570 CPU ©3.20 GHz Memory 16GB C•CURE 9000 SiteServer Configuration Guide Chapter 1 13 EFTA01223754 Hardware Specifications Table 3: Operational Specifications (continued) Ethernet Communications 2 x 10/100/1000 LAN ports Input/Output 1 x VGA Port 1 x DVI-D Per 1 x HDMI Port 6 x USB 2.0 Port 2 x USB 3.0 Port 1 x R.145 Gigabit Ethernet Port 1 x R.145 Gigabit Ethernet Port (slot back panel) 1 x 3.5mm Microphone Socket 1 x 3.5mm Headphone Socket 1 x 3.5mm Speaker Out Socket 1 x PS/2 Port (Keyboard) 1 x PS/2 Port (Mouse) 1 x Parallel Port USB Port:, Front: 2 x USB 2.0 2 x USB 3.0 Rear: 4x USB 2.0 2 x USB 3.0 Operating System Windows 764-bit Embedded Database Microsoft SQL Express 2014 Languages Supported English, French, German, Spanish, Italian, Portuguese (Brazilian), Simplified Chinese Electrical Specifications Table 4 on Page 14 describes the electrical specifications. Table 4: ElectricalSpecifications Feature Details Power to Unit 100-240V. 50-60Hz 14 Chapter 1 C•CURE 9000 SiteServer Configuration Guide EFTA01223755 Web Client System Requirements Regulatory Specifications 'Fable 5 on Page 15 describes the regulatory specifications. Table 5: Regulatory Specifications Feature Details Environmental RoHS. EU Directive 2011/65/EU. WEEE. EU Directive 2002/96/EC Safety UL 60950-1. CSA-C22.2 No. 60950. EN 60950-1. IEC 60950-1 Immunity EN50130-4. EN 61000-6-1. IEC 62599-2. EN55024 Emissions FCC CFR 47 Part 15 ClassA, AS/NZS CISPR22 ClassA. ICES-003/NMB-003 ClassA, EN 55022 Web Client System Requirements To access the C•CURE 9000 Web Client from your computer, the requirements listed in Table 6 on Page 15 Table 6: Web Client Minimum System Requirements Category Requirement Client Operating System One of the following: • Windows 7 Professional and Enterprise, 32- or 64-bit • Windows Server 2008 R2 64-bit • Windows 8.1 • Windows Server 2012 • Windows Server 2012 R2 Browser One of the following: • Microsoft Internet Explorer version 8.0 or later • Mozilla Firefox 3.0.11 or later • Google Chrome 2.0.172.31 or later. C•CURE 9000 SiteServer Configuration Guide Chapter 1 15 EFTA01223756 SiteServer Front Panel and Rear Panel SiteServer Front Panel and Rear Panel SiteServer Front Panel Figure 1 on Page 16 shows the SiteServer Front Panel with I/O ports. There is a flip-up panel next to the system power button and activity LED. Figure 1: Front Panelwith I/O Ports MIC Speakers/ Headphones USB 3.0 Blue USB 2.0 Black Disk Activity LED Power Button 16 Chapter 1 C•CURE 9000 SiteServer Configuration Guide EFTA01223757 SaeServer Front Panel and Rear Panel SiteServer Rear Panel Figure 2 on Page 17 shows the SiteServer Rear Panel. Figure 2: Rear Panel LAN 1 (wan Link and Actrory LEDs) • • • • • • • • • • it :••t • •• • •• • • • • • • • • • • • le • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • PS2 for Mouser I Keyboard HDMI (Preferable to use US8) USB 2.0 Bath UW2.0 US13 3.0 Blue LAN 2 (with Lilt and LEDs) MIC / Line IN SpeakenrHeadphones Power In 110 - 240 VAC 50 - 60 Hz C•CURE 9000 SiteSetver Configuration Guide Chapter 1 17 EFTA01223758 SiteServer Environment Setup SiteServer Environment Setup Figure 3 on Page 18 shows the SiteServer Environment Setup. The SiteServer Network appliance can operate in a WAN environment or in a totally private LAN environment. The environment scenarios, and the ways to connect them, are explained in Network Scenarios on Page 38. The SiteServer is typically connected to: ■ Encrypted iSTAR Pro, Edge, iSTAR eX, iSTAR Ultra, iSTAR Ultra SE controllers through their cluster. ■ Non- encrypted iSTAR Pro and Classic controllers through their cluster. ■ Non-encrypted iSTAR Pro, iSTAR Ultra, iSTAR Ultra SE controllers through their cluster. ■ Administration, Monitor, and Web Clients. ■ Video Servers. ■ Intrusion Panel. Figure 3: SiteServer Environment Setup DAIS Intellox. Video Edge etc. 'STAR Ultra' Pro 1 eX / Edge Encrypted Cluster 'STAR Pro / Classic Non-encrypted Cluster Admen CI I PC running Remote Desk I op Monitor Client Web Client 18 Chapter 1 C•CURE 9000 SiteServer Configuration Guide EFTA01223759 SiteServer System Capacities SiteServer System Capacities The SiteServer models and their system capabilities are listed in Table 7 on Page 19. Table 7: SiteServer System Capacities SSVR2-08 SSVR2-16 SSVR2-32 SSVR2.64 # of Online Readers 8 16 32 64 # of Online Inputs 1.000 1.000 1.000 1.000 # of Online Outputs 1.000 1.000 1.000 1.000 # of Enabled Cardholders 7,000 7,000 12,000 20.000 # of Simultaneous Clients (included/max) 5/10 5/10 5/10 5/10 # of Standard Badging Clients (included/max) 1/5 1/5 1/5 1/5 apC support Yes Yes Yes Yes CURE 9000 Mobile Yes Yes Yes Yes DSC PowerSeries NOTE: Pre-installed and licensed. Yes Yes Yes Yes DSC PowerSeries Neo Yes Yes Yes Yes DMP XR500N. XR500E. XR100N Yes Yes Yes Yes Honeywell Galaxy Dimension Series Yes Yes Yes Yes STAR support Yes Yes Yes Yes Multi-lingual Yes Yes Yes Yes LDAP No No No No Ability to operate as a SAS in a C•CURE 9000 Enterprise environment. Yes. optional P/N SITESVR￾SAS Yes. optional P/N SITESVR￾SAS Yes. optional P/N SITESVR￾SAS Yes. optional P/N SITESVR￾SAS ISC support No No No No IntellexVdeo integration Yes Yes Yes Yes HDVR Vdeo Integration Yes Yes Yes Yes VdeoEdge 4.8 SP1 Integration Yes Yes Yes Yes C•CURE 9000 SiteServer Configuration Guide Chapter 1 19 EFTA01223760 Ordering Codes Ordering Codes Table 8 on Page 20 lists the ordering codes for the SiteServer models. Table 8: C•CURE 9000 SiteServer Ordering Codes Code Description SSVR2-08 C•CURE 9000 SiteServer, supports 8 readers with US cord. SSVR2-08- AP C•CURE 9000 SiteServer. supports 8 readers with Australian cord and Japan/China cord.. SSVR2-08- B2 C•CURE 9000 SiteServer, supports 8 readerswith Brazilian cord. SSVR2-08- CE C•CURE 9000 SiteServer, supports 8 readerswith UK cord and Continental Europecord. SSVR2-16 C•CURE 9000 SiteServer. supports 16 readerswith US cord. SSVR2-16-AP C•CURE 9000 SiteServer. supports 16 readerswith Australian cord and Japan/China cord. SSVR2-16- B2 C•CURE 9000 SiteServer, supports 16 readers with Brazilian cord. SSVR2-16- CE C•CURE 9000 SiteServer. supports 16 readers with UK cord and Continental Europe cord. SSVR2-32 C•CURE 9000 SiteServer. su pports 32 reads rs w ith US cord. SSVR2-32-AP C•CURE 9000 SiteServer, supports 32 readers with Australian cord and Japan/China cord. SSVR2-32- B2 C•CURE 9000 SiteServer. supports 32 readers with Brazilian cord. SSVR2-32- CE C•CURE 9000 SiteServer, supports 32 readers with UKcord and Continental Europe cord. SSVR2-64 C•CURE 9000 SiteServer, supports 64 readers with US cord. SSVR2-64-AP C•CURE 9000 SiteServer. supports 64 readers with Australian cord and Japan/China cord. SSVR2-64-B2 C•CURE 9000 SiteServer, supports 64 readerswith Brazilian cord. SSVR2-64-CE C•CURE 9000 SiteServer, supports 64 readers with UK cord and Continental Europecord. SSVR2-BR C•CURE 9000 SiteServer, set of 2 rack-mount brackets, rack-mount size is 19-inch. SSVR2-USB25 C•CURE 9000 SiteServer Re-imaging USB Drive. SITESVR-SAS C•CURE 9000 SiteServer SAS. 20 Chapter 1 C•CURE 9000 SiteServer Configuration Guide EFTA01223761 2 Using C•CURE 9000 SiteServer This chapter describes the Startup Wizard, licensing, desktop dashboard, various network scenarios, and the licensing process. It also provides information about using the C•CURE Standalone to SAS Migration Utility to merge a standalone C•CURE 9000 server into an existing C•CURE 9000 Enterprise site. In this chapter Startup Wizard 22 SiteServer Dashboard 32 Windows User Accounts 35 Network Scenarios 38 C•CURE 9000 Database Backup Purging 44 C•CURE 9000 Standalone to SAS Migration Utility 45 C•CURE 9000 SiteServer Configuration Guide Chapter 2 21 EFTA01223762 Startup Wizard Startup Wizard The Startup Wizard loads on first boot and again on subsequent start-ups if the initial configuration is not completed. The Startup Wizard, shown in Figure 4 on Page 22, guides you through the configuration of the C•CURE 9000 SiteServer appliance. Before you configure the appliance, ensure that the required networks are connected to the SiteServer. Figure 4: Startup Wizard- Language Selection NOTE V1a wort ,0o reini .a .o• M1 " 4 The •.w. " OISTSI in Ito lievngp.# yw .a. If you exit the Startup Wizard prior to completing the steps, the wizard does not save your progress and you will need to repeat the initial configuration again. This Startup Wizard has the following tabs: ■ Language ■ Welcome ■ Network ■ System ■ Database ■ Advanced ■ License You can go back to the previous tab using the O Exit closes the Startup Wizard without making any changes. 22 Chapter 2 C•CURE 9000 SiteSenter Configuration Guide EFTA01223763 Startup Waard Language The Language tab, shown in Figure 4 on Page 22 allows you to select the preferred language for the configuration wizard. The default language is English. To Select the Language 1. Select the preferred language. 2. Click Save and Next. If a language other then English is selected, a restart is required. The Welcome screen appears in the language you selected. Welcome This screen welcomes you and requests acceptance of the End User License Agreement (EULA). Use the scroll bar to read through the entire EULA. Select the Accept the terms and conditions check box to accept the EULA terms and conditions and click Save and Next. Figure 5: Startup Wizard- Welcome Screen f0C19,.— Co0Pila• Ire.snow Mynas lye aeons Ccepres1ews r•gi Owl She' 0== Se:ears Na• C -OAS IMO inn Me* arrive' Onlift•JORNAO 1.1.00 cmtial ?Prom ihialCit 00a0•AliKi Stinmalt PIV.I/S4. 00/VPICIO.C.4MWM VIIPle• Vol Ailta NIIIMPrt WIMP KY MO ni.• Cr rm. seinwiwit Pato NOwinlo MA al.> SOP Moat rraucmcoonninclera• NOW/ MAR INIM. Milltilakt MOTO! LW .0• (100.6.0101.4150•111.40E011•51.01111 COMIC at OrMillPMI WIPP WrIIMP.I0J ACM PO • CIAO MM.°. 'MS MA 0 Au IX. •01.ii•Mt v own. 0 ITIRIMID COlitaMe OF MS NA 10 ICI OA 0 Amps* ir•Callilet• 0 sa sown.. Sabo Se ...1 1.5.1Niemil pm.. rt. on. amilerape pire 'taw Smisor. wis• Network The Network tab provides access to SiteServer's network settings, and is used to edit the IP Address, Subnet Mask, Default Gateway and the Primary DNS Server. Each variant of the SiteServer is supplied with two Network Interface Controllers (NICs) and is designed to use a network topology utilizing multiple LAN connections. It can also be configured to utilize a WAN network to connect to remote clients via the intemet. Figure 6 on Page 24 shows the SiteServer Network tab with two NICs, LAN #1 and LAN #2. C•CURE 9000 SiteServer Configuration Guide Chapter 2 23 EFTA01223764 Startup Wizard Figure 6: Startup Wizard- Nahvork Settings C-CtiFtE 11:09— r W•koma libeininik In SRAM ii.n.Colleuml. a.. v..., Automatic Configuration of IP Address, Subnet Mask and Gateway Address When the Use DHCP check box is selected, the SiteServer obtains its IP address from a Dynamic Host Configuration Protocol (DHCP) server. The IP address may change periodically. To Configure the NIC to Automatically Obtain IP Configuration from a DI-ICP Server 1. Select the Use DHCP check box. 2. Click Save and Next. Manual Configuration of IP Address, Subnet Mask, Default Gateway, and DNS server "MI To Manually Configure the IP Address, Subnet Mask, Default Gateway, and DNS Server 1. Enter the IP Address and Subnet Mask following IP naming conventions. 2. The following are optional: a. Enter the Default Gateway (router) address. b. Enter the Primary DNS server address. 3. Click Save and Next. System The System tab, shown in Figure 7 on Page 25, displays the system details and is used to configure the SiteServer environment. 24 Chapter 2 C•CURE 9000 SiteServer Configuration Guide EFTA01223765 Startup Wizard NOTE If the network cable is not connected to the SiteServer, you can not configure the fields in the System tab. Figure 7: Startup Wizard- System Settings The System tab has the following read-only details in the System Information section: ■ Processor. ■ Physical Memory. ■ Storage Information. In the Locale Configuration section, the following local settings can be configured: ■ Computer Name. ■ Time Zone. To Save the System Settings ■ Click Save and Next. If you change the Computer Name or the Time Zone, you must restart the system. Database The Database tab, shown in Figure 8 on Page 26, is used to configure the settings for C•CURE 9000 Database backup, Schedule, and a selection to use the editable sample database of 32 readers and 32 doors. C•CURE 9000 SiteServer Configuration Guide Chapter 2 25 EFTA01223766 Startup Wizard Figure 8: Startup Wizard- Database Settings 0 C-CURE * Wekcnie ',N.. e•••••••••... 0••••••••••••••••t - ti (.1. ,,•••• • rV ld • • "44. FM Nor •••••••Fa.,•••• von .••• • *O.. IVO fxrItI l.:01.1I•dit• bp MC CM 11•••••••• %AV .1•••• 0 Database Backup The Database Backup function backs up the C•CURE 9000 databases (System, Audit Log, and Journal database) to the specified location. By default, the System Backup function names the backup automatically and saves the backup to a default location, O \ Backup. NOTE The backup location can be physically on the system or on a network drive (with required access privileges). • The system automatically retains the last three backups and purges the rest. This is to prevent the hard drives from becoming full. To Save the C•CURE 9000 Databases to a Different Location • Specify the location where you want to save the databases. The specified backup location should exist before running the Database Backup Tool. NOTE Schedule Click the Use default backup location button to reset the location entered. When the backup location is the network folder path, both the systems must be part of the same domain. When the Create backup schedule events in C•CURE 9000 check box is selected, the "System Database Backup" event will be used. The System Database Backup event gets the backup schedule from the System Database Backup Schedule. You can only create a backup schedule once. After the scheduled event is created, this option is disabled. The default setting for the System Database Backup Schedule is every Sunday at 1 AM. The event and the schedule are both editable. See the C•CURE 9000 Software Configuration Guide for information about events. 26 Chapter 2 C•CURE 9000 SitoServer Configuration Guide EFTA01223767 Startup Wizard Sample Database Sample Database allows you to use an editable sample database. The database contains objects like clusters, doors, schedules, events, actions, privileges, Operator templates, queries and dynamic views in the C•CURE 9000 database. When the Create the Sample Database in C•CURE check box is selected, the sample database is automatically created. The sample database is only created once. After the sample database is created, the Create sample database in C•CURE check box is disabled. To Save the Database Settings • Click Save and Next. All settings are saved and transferred to the C•CURE 9000. Advanced Settings The Advanced Settings tab, shown in Figure 9 on Page 27, allows you to: • Enable or disable the Toolbar and Health Dashboard. The default setting is enabled (check box selected). To hide the Toolbar and/or Health Dashboard, deselect the check box and save the configuration. • Monitor the status of one the following intrusion drivers installed and licensed: • DSC PowerSeries (the default selection - pre-installed and license included) • DSC PowerSeries Neo • DMP XR500 (XR500N, XR500E, XR100N) • Honeywell Galaxy (Dimension Series) Figure 9: Advanced Settings Mkome Nemo* *Atm Drat., 0 0 tr.: C•CURE 9000 SiteServer Configuration Guide Chapter 2 27 EFTA01223768 Startup Wizard Temporary Licensing lhe License tab, shown in Figure 10 on Page 28, allows you to activate a 60-day temporary license, generate a permanent license request, and validate the permanent license. The image is shipped with a 60-clay temporary license, for the configuration you ordered (8 reader,16 reader, 32 reader, or 64 reader). A temporary license allows access to the functions and capabilities specified in your order for a limited time - 60 days from the date the temporary license was activated. If you do not activate a permanent license before your temporary license expires, functions become unavailable the next time SiteServer restarts. You must click Activate Temporary License to use the 60-clay temporary license if you do not have a permanent license. If you do not activate the temporary license, you cannot use the SiteServer. Figure 10: License Tab-Temporary License 0 C-CURE 'XV — * law/ear Wickert< Network Srete lemtese Mary •0 • tease bee< ekes even re ife I 1.4•4o.m., a•-••••••, telaielkapintllast 0 enereeete sere +werel omens e, roam To Complete the SiteServer Setup 1. Click Complete. The SiteServer restarts. 2. When the SiteServer restarts, log in as Administration (password: 'Administrator') to launch the Administration desktop. The password is case-sensitive. See the C•CURE 9000 documentation for configuration information. Permanent Licensing After you generate a permanent license file, you must register your SiteServer Appliance to request a permanent license. 28 Chapter 2 C•CURE 9000 SiteServer Configuration Guide EFTA01223769 Startup Ward NOTE The serial number printed on the label is your proof of license to use the software. The label is located on the bottom of the SiteServer appliance. The serial number is required for registration, licensing, and if you need to recover your system. To Generate a Permanent License Request File and Register the SiteServer 1. From the dashboard, click the Configuration icon to open the SiteServer Setup Wizard. 2. Click the License tab. Figure 11: License Tab - Permanent License Request e • dies ..Ks, 'knob.. innNI lot. In arideente• notlIN eva oil.. In • Nneelliap- 00 den Nate Oa. as, ea limning MEI.• MK atmAy VI.. tent wied. • 10...... 1••••inekve to. imp.. Herm @wpm, /inner* -I imam* th• Oat Sabi 2105.1./ •••Aell Wild knee. C•enM nt" 0 Oarinite • 111~0. linni•••••11140. — IS/ OW mewl Need Owl weigiak• Woo 0*•• atm Imp wry italphdl• •••••••1 • taimiksanain Wen fed a Ilmiriendlent kno. Ow MINI IP* 41~ Win*. Awl Oa a% wNYb.MMYY1900 14111.... elk. It 'Ow INontorSOlineve“roug 3. Click Generate License Request to generate a license file. Once the file is generated, licensefile.zip is saved to \ Program Files \ Tyco \ SiteServer \ Licensing. 4. Click Exit 5. Open an Internet browser and enter to request a permanent license. 6. Log in. If you do not have a user account, create one. (You must have a user account to register a product and request a license.) 7. Click Support and select Register a Product as shown in Figure 12 on Page 30. C•CURE 9000 SiteServer Configuration Guide Chapter 2 29 EFTA01223770 Startup Wizard Figure 12: Registering a Product for Licensing SOFTWARE HOUSEI From Tyco Security Products ria dr a'et■ I 0 Ihre %Jr • 11 POWER and UNITY Best Of OfttO M one ni eflate L f ANN MOW The Software License Management screens opens. 8. Click the Brand drop-down menu and select Software House. 9. Click the Product drop-down menu and select CCURE 9000 SiteServer Wm7 (<=vX.X) - where X is the version number. 10. Click Next. The Personal Data Pttxosing Consent form opens. 11. Select the I consent and confirm check box if you agree with the consent form and advance to Online Registration Form. If you select the I do not consent check box, you are returned to the Software License Management screen and cannot register the product. 12. Enter or select the information requested in the form. 13. Attach the zipped license request file, licensefile.zip, that you generated in Step 3. 14. When the form is completed and the license file is attached, click Submit. The permanent License file will be sent to the email address you supplied on the form. NOTE If you do not receive the permanent license file within eight hours, please contact the Licensing department by email ( ) or by phone (1.8005076268 [Select Option 3 Software House, then Option 3 Licensing]) and the licensing group will respond accordingly. 15. Once you receive the permanent license file, copy it to C: \ Program Files \ Tyco \ SiteServer \ Licensing. You must have Administrator privileges to save the license file to the folder. To Validate the Permanent License 1. Ensure that you copied the license file you received to C:\Program Hies \Tyco \ SiteServer \ Licensing. 2. From the dashboard, click the Configuration icon to open the SiteServer Setup Wizard. 3. Click the License tab. 4. Click Validate Permanent License. 30 Chapter 2 C•CURE 9000 SiteServer Configuration Guide EFTA01223771 Startup Wizard 5. Browse to C:\Program Filesyryco\SiteSentr\ Licensing and click the license file to select it. 6. Click Exit to complete the setup. C•CURE 9000 SiteServer Configuration Guide Chapter 2 31 EFTA01223772 SiteServer Dashboard SiteServer Dashboard The SiteServer Dashboard is a desktop screen that appears after the Startup Wizard settings are saved. This dashboard has the Launch Bar, Sidebar, System Tray and Windows Taskbar shown in Figure 13 on Page 32. The dashboard Launch Bar icons are described in Table 9 on Page 32. Figure 13: SiteServer Dashboard Launch Bar Table 9: Launch Bar Icons Dashboard Icon Action Clock to restart the system. 0 =, Click to launch the C•CURE 9000 Administration Workstation. Click to launch the C•CURE 9000 Monitoring Station. 32 Chapter 2 C•CURE 9000 SiteServer Configuration Guide EFTA01223773 SiteServer Dashboard Cliddoswitth to other users avaiable in the system. For more information, see Windows User Accounts on Page 35 Click to launch the SiteServer Startup Wizard. You can use the Startup Wizard to reconfigure the C•CURE 9000 SiteServer appliance settings for the following tabs, Language, Network, System, Database, and License. For more information, see Startup Wizard on Page 22. NOTE: When the Computer Name is changed in the System tab. a warning message appears to restart the SiteServer. Ts —... Click to capture a screen shot. The captured image is stored in one of the following locations in Portable Network Graphics (png) format. • If you are logged in as an Administrator, the screen capture is saved to CAUserslAdminidraforlDocumerits. • If you are logged in as a User, the screen capture is saved to: CAUserskUser>lbocuments. .....-- to view: • Application version • C• CURE 9000 SiteServer Configuration Guide (click to open the PDF) • C• CURE 9000 Getting Stated Guide (click to open the PDF) O Click -, • Click to move the Launch bar icons to the bottom of the dashboard. Click the icon on the right side of the dashboard to move the Sidebar items to the left (Clicking the icon in the new position returns the Sidebar items to the original position.) • Click the dotted arrow to hide the Launch bar/Sidebar. To bring back the hidden Launch bar/Sidebar, dick in the default Launch bar1Sidebar area and click again on the lined arrow. t It N., Displays the system date and time. (Date is displayed in mmm/dd/yyyy format and the time is displayed in 24-hour time format.) lo • Side Bar The Sidebar displays the health of the system in graphical format. • System: Percentage CPU and Memory utilization with graphs. • Storage: Hard disk utilized space. • Network: Network meter displays bandwidth utilization of each port. • Health: Monitors the status of the Crossfire Framework Service, CrossFire Server Component Framework Service, Softwarel-louse Crossfire iSTAR DriverService, License, and the intrusion driver. C•CURE 9000 SiteServer Configuration Guide Chapter 2 33 EFTA01223774 SiteServer Dashboard Green indicates that the service is running, red indicates that the service is down. Table 10 on Page 34 lists the components and the respective services. Table 10: Health Status Component Services/Driver STAR License CrossFire CrossFire Components • DSC PowerSeries • DSC PowerSeries Neo • DM lz. XR500N, XR500E, XR1OON • Honeywell Galaxy Dimension Series NOTE: Licensed drivers must be enabled in the Server Configuration Application. NOTE When the Administrator password is modified, the desktop dashboard does not display Storage and Network information. You need to configure the "Tyco SiteServer" Windows Service with the new password. For more details on how to change the password, see Configuring the Tyco SiteServer Service to Run Under Other Credentials on Page 66. 34 Chapter 2 C•CURE 9000 SiteServer Configuration Guide EFTA01223775 Windows User Accounts Windows User Accounts The SiteServer appliance can be operated in two modes: Administrator and User. As the Administrator mode is the default mode, there are no restrictions on operations or commands executed on the system. The SiteServer Dashboard is visible with all the utilities. The User Mode has limited resources with restrictions on allowed operations and limited permissions for execution of certain commands. See the following for more information: ■ Administrator Mode on Page 35 ■ User Mode on Page 36 Administrator Mode In the Administrator mode the SiteServer desktop looks as shown in Figure 14 on Page 36. The Administration desktop has icons allowing access to: ■ C•CURE 9000 Launchpad ■ C•CURE 9000 Administration Workstation ■ C•CURE 9000 Monitoring Station ■ C•CURE 9000 Server Configuration Application ■ SiteServer Configuration Dashboard ■ SiteServer Dashboard ■ Launch Bar ■ Windows Taskbar ■ System Tray The SiteServer Administration interface allows viewing, editing and full functionality of the C•CURE 9000 Client. By default, the password for Administrator mode is Administrator. The password is case-sensitive. C•CURE 9000 SiteServer Configuration Guide Chapter 2 35 EFTA01223776 Windows User Accounts Figure 14: Administrator Mode Desktop is farsum :tomes •.w..• f 1 'et NOTE User Mode When the Default Administrator Password is changed or the Default Administrator Account is disabled and another account is configured to use SiteServer, you need to configure the "Tyco Site Server" Windows Service with the new password. For more details, refer to the following Troubleshooting sections: ■ Changing the Log On Credentials for the Tyco Site Server Service on Page 65 ■ Configuring the Tyco SiteServer Service to Run Under Other Credentials on Page 66 User mode allows full functionality of the C•CURE 9000 Access Control Monitoring. This mode does not allow viewing or editing the Access Administration Interface. The default password for User mode is User. the password is case-sensitive. In the User mode, the SiteServer dashboard looks as shown in Figure 15 on Page 37. The following is visible on the SiteServer dashboard in User mode: ■ Launch bar with C•CURE 9000 Administration Client, Monitoring Station, Screenshot and Help Station ■ Log off ■ Sidebar 38 Chapter 2 C•CURE 9000 SiteServer Configuration Guide EFTA01223777 Windows User Accounts Figure 15: User Mode Dashboard C) 5 9 4:11 17:21 System oe t• *. . A Storage us• arms Network -•r ••r XXX • Oa. •••• Health .m• X I • rra To Log in to User Mode 1. Click the Switch User icon. A pop-up appears for the confirmation. 2. Select OK. The Windows log-in screen appears. 3. Select the User login. 4. Enter the password: User. The password is case-sensitive. C•CURE 9000 SiteServer Configuration Guide Chapter 2 37 EFTA01223778 Network Scenarios Network Scenarios There are 5 scenarios that you should consider when setting up the network environment for the SiteServer network appliance. The scenarios are: ■ Scenario 1- One Intranet/Internet connection out to a WAN. ■ Scenario 2 - Scenario 1 with a redundant connection to the WAN. ■ Scenario 3 - Two bridged NICs, both exposed to the WAN. ■ Scenario 4 - One MC exposed to the WAN and one MC for private static connections. ■ Scenario 5 - Two private static NICs bridged together. 38 Chapter 2 C•CURE 9000 SiteServer Configuration Guide EFTA01223779 Network Scenarios Scenario 1: One Intranet/Internet connection out to a WAN Scenario 1 is a common way of implementing the network. Typically, in this scenario the iSTARs and Clients are not physically close and are connected to switches across the WAN. This is the way that most C•CURE 9000 systems are connected. Software House recommends using DHCP for this method. Figure 16: Scenarbl DVMS Intellex, Video Edge etc. iSTAR Pro ex or Edge iSTAR Pro or Classic C•CURE 9000 SiteServer Configuration Guide Chapter 2 39 EFTA01223780 Network Scenarios Scenario 2: Scenario 1 with a redundant connection to the WAN Scenario 2 is basically the same as scenario 1 with a redundant connection in Eth1. Typically, Eth0 and Eth 1 are connected to separate switches, resulting in redundancy from the SiteServer to the intranet. In other words if the EthO electronics, the EthO connector, the network cable, or the switch port fails, the unit will continue to work through the redundant Eth1 port. EthO and Eth1 are bridged and the bridge is set to DHCP. Figure 17: Scenarb2 Web Client I DHCP Monitor Client DHCP • Eth1 40 Chapter 2 C•CURE 9000 SiteServer Configuration Guide EFTA01223781 Network Scenarios Scenario 3: Two bridged NICs, both exposed to the WAN Scenario 3 is logically the same as Scenario 1 but is useful when the connections such as i5PARs and Clients are physically close to the Site Server. NOTE When the NICs are bridged, the HostID changes and a new license is required. Figure 18: Scenario 3 Web Client Monitor Client C•CURE 9000 SiteSereer Configuration Guide Chapter 2 41 EFTA01223782 Network Scenarios Scenario 4: One NIC exposed to the WAN with one NIC for private static connections Scenario 4 is a variant of Scenario 3 in that some of the connections are local. An important difference is that, the devices connected to the Eth1 are isolated from the Intranet. There are three advantages to this: ■ The device (in this case Web Client) is more secure since it is not exposed to the WAN. ■ In many customer configurations, the customer gets charged for the number of IP addresses he/she places on the network. This configuration reduces the number of IPs. ■ The local devices can connect directly to the SiteServer rather than a hub or switch. Figure 19: Scenarb 4 DHCP Static P 10.10.10.1 (8 10 10 10218 Admin Client DHCP Monitor Client Web Client Note Slash 8 &Il)= 255 0 0 0 Sub Net Mask 42 Chapter 2 C•CURE 9000 SiteServer Configuration Guide EFTA01223783 Network Scenarios Scenario 5: Two private static NICs bridged together Scenario 5 is a totally private LAN. There is no connection to a WAN or the Intranet. Use all static IP addresses, unless you provide DHCP and DNS Servers. This method is the most secure as there is no possibility of outside influence from the WAN or Intranet. To accommodate the various devices, use switches and hubs whenever necessary. NOTE When the NICs are bridged, the HostID changes and a new license is required. 10 10 10 4/8 10 10 10 3 /8 I (STAR Figure 20: Scenario 5 DVMS Intellea. Video Edge etc. Static IP 10.10.10.718 to:mitt re ETH 0 and ETH 1 Bridged Static IP Static IP 1010 108 /8 Adrnin Client Stahl IP 10 10 10 6 9 Switch Monitor Client 10.10.10.58 &silo IP Web Client Nue Slash 8 08)4 255 0 0 0 Sub N44 mall C•CURE 9000 SiteServer Configuration Guide Chapter 2 43 EFTA01223784 C•CURE 9000 Database Backup Purging C•CURE 9000 Database Backup Purging C•CURE 9000 SiteServer automatically retains the last five C•CURE 9000 Database Backups. This is the default setting. Older backups are automatically deleted as new backups are retained. This is configured as a Windows Scheduled Task and is set to execute once every week on Sundays at 3:00 AM. The schedule of this "SiteServerPurge" task can be changed from the Windows Task Scheduler GUI. Refer to the Windows Task Scheduler help for more details. This tool is set to run under the "Administrator" account of the C•CURE 9000 SiteServer machine. If the user is disabled or removed, then this task will not run. To Change the Number of C•CURE 9000 Database Backups Retained 1. Navigate to O \ Program Files \ Tyco \ SiteServer PurgeTool. 2. Open the configuration file "SiteServerPurgeToolConfig.xml". 3. Change the "KeepNumberOfBackups" Value to the desired number. 4. Save the file. The "SiteServerPurge" task can be disabled or deleted from the Windows Task Scheduler GUI. If a new backup folder path is configured via the Configuration Wizard or the Startup Dashboard, then that path will be updated in the above "SiteServerPurgeTool.xml" configuration file automatically. NOTE The Backup Path location in the "SiteServerPurgeToolConfig.xml" file is not updated when backup path directly is updated from the C•CURE 9000 Administration Station. 44 Chapter 2 C•CURE 9000 SiteServer Configuration Guide EFTA01223785 C•CURE 9000 Standalone to SAS Migration Utility C•CURE 9000 Standalone to SAS Migration Utility The C•CURE Standalone to SAS Migration Utility is used to merge a standalone C•CURE 9000 server into an existing C•CURE 9000 Enterprise site. A C•CURE 9000 Enterprise consists of a single Master Application Server (MAS) with one or more Satellite Application Servers (SAS). NOTE If you decide to convert your standalone C•CURE 9000 server to a SAS, ensure that you have a valid license for the new SAS that includes the Application Server option before you run the migration utility. Otherwise, you will not be able to start the new SAS when the migration is completed. The SiteServer uses SQL Express, limiting the size the database to 10 Gigabytes. See the C•CURE 9000 Standalone to SAS Migration Utility User Guide for the Standalone to SAS Migration process. The user guide is located in C: \ Documents. C•CURE 9000 SiteServer Configuration Guide Chapter 2 45 EFTA01223786 C•CURE 9000 Standalone to SAS Migration Utility 46 Chapter 2 C•CURE 9000 SiteServer Configuration Guide EFTA01223787 3 Upgrading and Re-Imaging This chapter describes upgrading and re-imaging the SiteServer. In this chapter: Upgrading the SiteServer 48 Re-imaging the SiteServer 51 C•CURE 9000 SitaSinver Configuration Guide Chapter 3 47 EFTA01223788 Upgrading 0te SiteServer Upgrading the SiteServer this section provides information about the C•CURE 9000 SiteServer upgrade. NOTE Before upgrading, back up your system and have a valid license for the upgrade version. After the upgrade finishes, a license screen displays to direct you to the encrypted license file. Getting the Upgrade There are two ways to get the C•CURE 9000 upgrade: ■ Request the C•CURE 9000 upgrade on a USB drive. ■ Download the C•CURE 9000 upgrade. Refer to the following section that applies. To Request the C•CURE 9000 SiteServer Upgrade on a USB Drive 1. Go to 2. Log in. 3. Select Support>C•CURE 9000 Upgrade Center. 4. Scroll down the page and fill out the form. 5. Click Submit. A USB drive will be sent to the address on the form for the C•CURE 9000 SiteServer upgrade you requested. After you receive the USB drive, go to Upgrade on Page 49. To Download the C•CURE 9000 SiteServer Upgrade 1. Go to 2. Log in. 3. Select Support>Software Downloads. 4. Select Access Control + Event Management>C•CURE 9000. 5. Scroll down the right of the page to C •CURE 9000. 6. Select the C•CURE 9000 version zip file and save it to a folder on your system. O Ensure that you have the coned C•CURE 9000 version. 7. Click on the zip file and unzip the files into the folder. 8. Go to Upgrade on Page 49. 48 Chapter 3 C•CURE 9000 SiteSenter Configuration Guide EFTA01223789 Upgrading the SiteServer Upgrade To Upgrade the C•CURE 9000 SiteServer 1. Close the C•CURE 9000 Application and Monitoring applications. 2. Select from the following: • If upgrading from the USB drive, navigate to D:\SiteServer2-Upgrade-Installer and click on Setup.exe. • If upgrading from the downloaded file, navigate to where you unzipped the file and click on Setup.exe. The Installer screen, shown in Figure 21 on Page 49, opens. Figure 21: Upgrade Installer Screen •hbrli ite Server Plattorms sect this option to upgrade or lepar your installations See Server Product Style 3. Click on Upgrade Site Server Product Suite and click Install. The Installer Final Review screen, shown in Figure 22 on Page 50, opens to display the software being installed. C•CURE 9000 SiteServer Configuration Guide Chapter 3 49 EFTA01223790 Upgrading the SiteServer Figure 22: Installer Final Review Screen C.CURL 10 . 116DtsWet Site Server Eir.o2s.r. Final Review he IORANIng software haS been selected for installation Plef oquisiles wool Application SOIVIK C-CURE 9000 Client Silo SOIVOI 2 Dashboard C CURE 9000 Web Clamt C- CURE go Web Service C CURE 9000 Cliental, C-CURE 9000 Language Peck DSC PowerSenes Integration Sled Over Amen 4. Click on Install. 5. Follow the instructions on the screens to complete the upgrade. 50 Chapter 3 C•CURE 9000 SiteServer Configuration Guide EFTA01223791 Re-imaging the SiteServer Re-imaging the SiteServer This section describes how to go back to the SiteServer factory default settings (re-image). Re-imaging will re-format the entire CV drive and, consequently, erase all the data. ■ If you are unsure about when the re-imaging is necessary, please contact Technical Support. ■ When the disk is re-formatted and re-imaged, the Disk Volume Serial number changes, resulting in the HostlD changing. It will be necessary to re-license the C•CURE 9000 when this happens. Re-imaging would most likely be required for the following reasons: • The Windows Operating system is corrupted. • If there is an upgrade problem, sometimes it's best to upgrade the database on a separate system, then restore it onto a "clean" installation image of the latest version on the SiteServer. • SQL Corruption (master or tempdb databases) where an SQL uninstall has been tried and was unsuccessful. • Failed version upgrade (using the standard process) that sometimes requires applying a patch to the SQL or upgrading SQL to a newer version. • Unable to repair or uninstall the C•CURE 9000, even if Windows and SQL are working. USB Boot Drive Content The re-image boot drive has the required files (such as bootmsr.efi, disksetupspt) to make it a boot disk. The disk has a 32 GB capacity, and the image takes about 9 GB. Do not use the boot disk for other purposes. It should only be used for re-imaging. In the event that you do not have the USB boot disk, it can be ordered from Software House. See Ordering Codes on Page 20. To Re-Image Using the Image Recovery USB 1. Power off the system. 2. Ensure that the Mouse cable is plugged into the second USB connection from the right, and the image recovery USB is plugged into the first USB from the right. See Figure 23 on Page 52. C•CURE 9000 SiteServer Configuration Guide Chapter 3 51 EFTA01223792 Re-imaging the SrteServer Figure 23: Mouse and USB Correctly Instaled Insert USB Mouse Insert USB Flash Drive 3. Ensure that the keyboard cable is plugged in the back of the appliance into the first USB connection on the bottom right. See Figure 24 on Page 52. Figure 24: Keyboard Correctly Instaled 111•0000000000r •••0000000000 la •• 1••••000000000••• •I • ••000000000 00 Insert USB Keyboard 4. Restart the system. 5. As the ASUS splash screen begins to load, press the F8 button on the keyboard to access the Boot menu. 6. Scroll down and select the boot device using the USB storage device. (For example, the TOSHIBA MSFT NORB boot option.) NOTE Do not select a boot option using UEFI in the name description. 7. Press Enter. The SiteServer Installer screen opens. 8. Click Recover SiteServer. 52 Chapter 3 CCURE 9000 SiteServer Configuration Guide EFTA01223793 Re-imaging the SiteServer 9. Click Exit after the screen displays the re-image is complete. 10. Remove the USB drive. 11. Click OK to restart the SiteServer. The SiteServer Diagnostics screen, shown in Figure 25 on Page 53, appears. At the first boot, the Manufacturing and Setup Diagnostics Utility starts automatically. This utility validates whether or not all the necessary components have been installed properly There are two types of checks: • Platform Checks: Involves RAM and Hard disk validation. • C•CURE 9000 checks: Involves C•CURE 9000, SiteServer applications and other miscellaneous checks. NOTE If any of the validations fail, the corresponding errors are logged in the Diagnostic Log file. Click Click here to view the Diagnostic Log. All logs are saved in the xml file. Figure 25: Manufacturing and Setup Diagnostics Utility C-Cti n`goo SiteServoi SiteServer °lacy filRIVII, P0,1001110 'he oclicrn 40.41C -CURE AtWa c..fbe n1Owe burr 'nun Madam Chects O C-Cuzet 9030 Checks LbanicataiDeasaakiza Nap Szu ord Oatail the &C OAT, COMpulet Nino SA/ 1,44ecton Temp ZOne Oa* era Tiny IIMIEN BEIM ••••••>awn 12. After the checks are completed, select the number of readers you want the SiteServer appliance box to support by using the SKU Selection drop-down. 13. Set the Time ZoneSet the Date and Time. 14. To save the settings, click Save and Shutdown. 15. Restart the SiteServer. 16. Proceed with the initial configuration steps, as described in the Startup WizardUsing C•CURE 9000 SiteServer on Page 21. C•CURE 9000 SiteServer Configuration Guide Chapter 3 53 EFTA01223794 Re-imaging the SrteServer 54 Chapter 3 C•CURE 9000 SiteServer Configuration Guide EFTA01223795 4 Troubleshooting This chapter describes various trou bleshooting tools and techniques. In this chapter Windows 56 C•CURE 9000 59 iSTAR 60 SiteServer Appliance 65 SiteServer Limited Warranty 68 C•CURE 9000 Miaow Configuration Guide Chapter 4 55 EFTA01223796 Windows Windows Microsoft Management Console (MMC) MMC provides information in Event Viewers, User Accounts, User Groups, Device Manager, and Services. To Open the MMC 1. Click Start button. 2. Right click Computer and select Manage. You can also open MMC using the command prompt. Type mmc and press ENTER. Figure 26: MMC a. Computer _ 'tar] X — Avca View Help sE compueg Management (loot name • h Synem Tools Sy:tem Tool: ink Seleclula elStorage ;_s Seven and Appkaisons 4 Madam too Appltatere and Se Subscrebom • ft9wart Oek Management • Ey knee and Applicata:es XI Sterne InformationSe I C Service WIMICoatrol it SQL Sent. Configure( 4! Menage Qucwng .•o sawing sw,c, 4 41 Minns Ale Mot c tk<tons 56 Chapter 4 C•CURE 9000 SiteServer Configuration Guide EFTA01223797 Windows Event Viewers The Event Viewer allows you to browse and manage event logs. As shown in Figure 27 on Page 57, the Application logs and Software House Crossfire logs are visible on the Event Viewer. There are three levels of data that is logged: Information, Warning and Error. Double click on each record to get further explanation. Figure 27: MMC Event Viewer Si Acton Kea Help rrr Se Compute.' Menegcemne (local) Le.el NH and Tall( Source • System Tools 0 I Warning sp-11/27/Z013 3•19-40PM Cry:afire reek Schedule • 0 Event Views', (il Inlormatiem 12/27/20135#.40 PM Crossfire y Custom Views 1. Warming 11120/1013 2041 PM (roe:Fire • s Wrndo.slogr Li Information •LJ.1a112013912.9.0M Crossfire ZePlialien I .Informanon 11/8/2013 912:54 AM Crozfue .1 Information 11/2812013 3.17:50 AM .Inforrnabon 11/28 /101 9:10-16AM Crossfire Cro:Lf de UM, I I setup Spleen i Information 11/77/20133,19.15 PM Crossfire n forwtaded Event Information 11/29/2013633.52 PM Cronf de • Appkationt end Sawa Logs Wpm" 11/20120B 5.54-10 PM Crossfire p AvtoUpdste vL Wattling IWO/1013 543.16PM Cm:afire aLsrehrere Event; Wernirli II/20.2013 4-56-49PIA Crossfire WI Intense! Eeplo•e• ©Information 1120/20131.56:H PM Cro:Lf•re 11 Key Management Service OD Information 11/20/2013 5:53:51 PM Crossfire owil Qi Information 11a612013426:56 AM (rot:hie ' SoftwarePleut• Cr Sesame (1)Information 11/20/2013331,57 PM Crossfire vs Windows Poptdhell Wuning 11/20/2013332:17 PM Cronf • e Intel Us03 Hub Intel Ut03 ralC Mmotott-IE Warning 11/27/20135,12:41 PM cl) Intormaeon 11/21/20133.50:59 PM CCurtilOOOLitenst CAPL2 PAgrotoftilf PAM( 0 (nor 11/29/2013 43242 PM appimation Ewa • Subterspoont 0 ilf0140 4120/10135:36.01 PM Application (clot 1. . Sawed f &kin * Lewd Veen and Group, 0 (nor 11a0/2013 536•50 PM 0 Eno. II /20/2013 5:3601 PM Apple/Rion Eno, 311I Runtime 0 Performance Oewce Hemmer • C•CURE 9000 SiteServer Configuration Guide Chapter 4 57 EFTA01223798 v.1 s MMC Services MMC Services indicate the status of Services running in the system. Software House CrossFire services and SQL Services are visible in Figure 28 on Page 58. The Crossfire Framework Service must be started for proper operation of the C•CURE 9000. Software House recommends that you start them from the Server Configuration utility. If you start a Service and it stops after a short time, it is probably either a license problem or a login problem. Various other Driver Services, such as iSTAR or Video Edge must be started if you are using those devices. Figure 28: MMC services fie, me * 4 un • • • I ,44 , I4I Nov, Ocv.-V.o- Stn., 9,t4p Maps V14/ , ,,t Z.RaDfateler.i<t Pret:fet 9w/e4 3.4ten.qtr L I I u., 40;:ty..e. Insein,• Meternatte. H Se.0 • • c+-4.,ne C•11.4 re opt [Wm :Ditto in Marva, LI Sf, Ia , foradv41.n.. i. •”:1MCnthrtinfleeiViedWil Mahal • • t .tt• • C.asir • IS: [Wm Senna (rend. th Monad' t iv,z ors.. enc mod . •ntine.C.“thre ;Us, Mute Centre's In . PAse,all I. I /4.0ovr hrts I I Venn (wk., I I Kt, Illoworne.11,...te Ath,vie C.-mf final Sow *Mem Se Myna, feroCe reales Mee. anew 54 5entieStilFAMPOI Prove,. Mz. •••nnt IAKnosofi C. 54 Sent. Art +14.014155) leetmtesp D'A 41 I I WT....Mom Covv64. L hewn* SQ. 514,44 L wfloc...s Po.e40 S.estnienos 4 . '41 4e, Pmaits in Suns tte• ccr.ef De cant.... Ivied Mensal • Sht4 Fc4ss 51t taw._ M.,., * WO, Wel and Wa•VI „zy Penirmamt ...,54•4•44 454.4**IlkOcaer.Sernte Mariam 4. Mona' s men MK hart ?Amy. isle PC Wallowa leb*kn Menai • Ei S44. On& ;Harr( tIVIs•Sewoole TOW MolIC406.4 Enable •a. ht.aute.... Stant. 'aimed Juto..M.X Aweembe el • rn inf Apalce,re Hamt thn mem. Soma= tIVId•••• PnJoi0.. Pto.t Suns keted Monal 41.r Duns A gar Seke Senes ConfqtrIsai Psi 411weed *Yea. Wm Proakcce.. U Sem Sawa Il 54 Sony tietacel Conlopn f 54 Nat,* Clerl 100 Cent. COOMBa•Swom tyc., viesciy. Enable •“.. Styled Suns Ite.vc \teems) S•n$44 58 Chapter 4 C•CURE 9000 SiteSereer Configuration Guide EFTA01223799 C•CURE 9000 C•CURE 9000 SystemTrace.log The C•CURE 9000 SiteServer maintains a Trace.log file that is useful when a problem occurs. The SystemTrace.log file is located in C: \ Program Files (x86)\Tyco CrossFire \ Logging. Figure 29: System Trace.bg Example Symington" • Neespid R Mkt fiord rf.. He kaCvS_Ta. ....KVS-fm11/20/2011 01:00:00.2illo/ACVS-fm cicva-OdYStembootc/acvs..o. cacvs_Sasoftwartiesusa.crosseire.Server.SfitailOCH.threaditain( )4/acvs_sa 4.4cvSJO• crest the Lana( </aCvS_Oc. VadVS_Y> caCvS_T> cACVS_Da11/20/2013 01:00:12.073VACvS_Da o•Cvs-CsOataServicetrginec/ACVS-Ca oACiet.S.Softwaremouse.CrossFire.Server.OataServicetayer.OataServiteengine.PretoadTypes( ).e/ACvS-S> cACvS_Pb. Data3erviotEnillne: Wilding Type Inforsatiort for all Datiservite001Kts: 111 Data.ServioeStdett TY!, .c/ACVS-10. / ACVS_T> •ACVS_Ta. cadvs.soll/20/20I3 01:00111.137</advs.pa cavS_C>eataSarvicnnginec/aCva_ca etvSySoftwarttbus•.Cros OOOOO .Servor.ctataservicetaymr.oataservicargine.oretoadrypes( )VaCvS_Sa oaSit• DataServicetrgine: Wilding OM Information for all Classlnfataldr objects: 327 valid Classlnfoec </ACVS_PD </ACVS.T> .tACVS_T. cACV5.2.11/20/2013 OI:00:20.4alcaCVS.S. <ACVS..00atliServicetnginec/ACVS-0. emcvs—s.SOftwarenouSter0Sfaire.Server.Oataservicelayer.DataServicecngine. •ACVSJta validating Database integrity... </ACvajla gaiLVS_T. ,ACVS_T, eACVS.Do11/20/2013 OI:00:26.472VACVS_Do .taCvS_CsOataServiceErginec/KvS_C> oaCvS.S.+Softwaremouse.Crossfire.Server.OataServicetayer.DataServiceEngine.Initialize( )</ACvS..S> o•CvS-St. c/AC Databases paned Database validation. VS-Iit. .e/mtvs_n caCVS_Is ocvs_Co21/20/2013 01:00:27.736o/mtvs.so catvt...e>eataServicetngina</ACvS_ca .ffitvS_Snofcwaremousa.Crassiir•.Server.DataServicetayer.oataserviceergine.iteconetleutetables( Boolean repro eLVS_Sis schema column '_u01_' in table 'Sisi•SystemjersonneluCC will be added e/ACvSJD el/Cod-To OCvS-1> • / ICV$33. 3 C•CURE 9000 SiteServer Configuration Guide Chapter < 59 EFTA01223800 STAR iSTAR iSTAR Configuration Utility (ICU) The ICU displays details specific to MAC address, Name, IP and Parent IP Addresses, Firmware version, Master or Member and Status. The ICU is located in: C: \ Program Files (x86 \ Tyco \ CrossFire ServerComponents \ istar \ ICU The ICU.exe must remain in the ICU folder along with the LightTPD folder and the Firmware folder, otherwise the ICU does not work properly. If you want to move the ICU to a different location, you must move the entire ICU folder. 'STAR WebPage The iSTAR Web Page displays diagnostic and status information for a controller or cluster. As shown in Figure 30 on Page 60, the Controller Status page indicates various data such as Controller Type, MAC address, Total Storage Memory, etc. There are other pages that show the state of the cluster, personnel and clearances downloaded, network and reader diagnostics. You can also open the web page through a browser with http://IPAddr. Figure 30: 'STAR WebPage -T8Prixl Pk. q •C• -a • hr • Wee. Controller Status 4.101 O.••• / , sea 0.10/ Time Meer ter se.. 80 Chapter< C•CURE 9000 SiteServer Configuration Guide EFTA01223801 :S I AR iSTAR Databases The Databases Web Page displays the Object Store Databases screen as shown in Figure 31 on Page 61. This screen reflects the status of the database objects in the cluster. Information about memory is displayed in the top row. The information displayed on the screen shown indicates what is configured on a particular iSTAR Edge. This information can vary from unit to unit. Figure 31: STAR Databases (STAR Xt Diagnostic System Object Store Databases Total Objst Moro : pot te, Is SU la IXINIO D-T1 ISITSSIX>I0 la 591 0 X FO]! :II: 1 C AC459JCINI 0 0 O01 Mahal 12 22 c : .... A0.01•Sill 0 0 000 Tat St I :::: T. : -.. 9 11 000 Fetin 9 II 53 4- • 0 0 000 Ta.).• I TIZT.11 :, . 0 4019 000 FaIX••29I511": AoLvona o 0 000 Twist 21 Z: C. , 010....09 0 0 SO Toth' I 1122.1: 1 .. 0.n-a I F'0 000 FeYs:011 5141: AnooDO 0 0 000 U./Tall/12 11 .. . laroSall 0 0 000 Twat, I 2122 51 : ..• • 141411941X I III 000 folior3I111.1.1 MSS. 0 0 000 Tot01a1.^..^.1^., .. 0 0 000 ToTS1111112:oo 91.5¢5, =So 0 0 000 Tolls 1 12 2: 2: IS tor, . al :14 000 7 3 1222251000 22 55 3000 SIDS 1" 00o FnYar9119,'000 AoseCtsp011 7 94 000 Fols:9I150151011 Ckatol'y ass 0 0 0 00 Tot hal TT:: Ks IX99 You can open some of the databases disp ayed on the page. For examp e, clicking on ACMClearanceDB opens the Clearance Database page, as shown in Figure 32 on Page 62. The Clearance database shows the downloaded clearances with detail of doors and schedules. C•CURE 9000 SiteServer Configuration Guide Chapter < 61 EFTA01223802 STAR F ig U re 32: 'STAR Clearance Database Cormoier080aae • iSTAR XL Diagnostic System Clearance Database Clearance Clearance /l.rnup shil,rilw I levatnr/l.roop kx,./(anue Attivalion I 1Piratke nem.- (GMT) (CIO) Clewince for deal Door.1 'Una", 5001 Cleannct foe Den: Door-Z Always 62 Chapter 4 C•CURE 9000 SiteServer Configuration Guide EFTA01223803 :S I AR iSTAR Network Statistics The Network Statistics page provides data that may be useful in troubleshooting iSTAR network issues. Figure 33: "STAR Network Statistics rncd.W.1••••aw•ra•• I x ItY •-• d eta Prynx.t. & • • IS*. Tab. MAR XI Ding/W.1k System Network Statistics Man Onbied•••••1 ONCPMERS hied id IN Coleipinellear• as Itwaboditaat Doan ObelaellnanaDrati I le cues • ItellOOMI•01•4NT Union.* PrtItan • livened 0•1••••• Peas/ It alla•d an• Dead 06110.00680,1" RIO*. ra 0.1•91•11:110pi% tisane° Damao Oasprns D•catan 0•1•••••••••NoRal• Oubpashaluaira nap Dasp••• , • • • to 8•0384•6111•1•••••••• Mei ROWS NOW insFri SieePaillimpoiS • • • • •••••0•••mmousse• to - C•CURE 9000 SiteServer Configuration Guide Chapter 4 63 EFTA01223804 STAR iSTAR Reader and I/O Diagnostics The iSTAR Reader and 1/0 Diagnostics provide card swipe details, last input and the last output changes. Enable this function by checking the box and clicking submit. NOTE This diagnostic can add overhead, so it should only be enabled when troubleshooting. Figure 34: STAR Reader and VO Diagnostics iST nR XI Magi IPP‘IK Sys' rill Reader and I/O Diagnostics ( nano ompimcps to n b M ) SI Spi MI WOOS* Tan 14.* rp• in SW* limplefel) M PIM Leg Card 9•111* lei M last Conl Swipe NI Fern Plappeks 4W... 9wfti Or Pik li• M1 M1 18% OpainiCallapppollon rrlAll PM M11 POP I rA l PM 1111 Ip 1111 1111 PPR 1111 lr • 84 Chapter 4 C•CURE 9000 SitaSinver Configuration Guide EFTA01223805 SrleServer Appliance SiteServer Appliance Windows Update By default, the Windows Update is set to the "Never check for update? option for the Site Server appliance. Software House recommended that you follow your company's IT policies to change these settings. Monitor Resolution Settings The SiteServer user interface consists of a dashboard and menus that are fixed in display size. If your resolution settings are not configured correctly some of the items might be hidden from view. The recommended resolution setting for displaying the SiteServer components and the C•CURE 9000 Client is 1280 x 1024. To Change the Monitor Resolutions 1. Open Si. I Resolution by clicking the Start>Control Panel 2. Under Appearance and Personalization, click Adjust screen resolution. 3. Click the drop-down list next to Resolution, move the slider to the resolution you want, and then click Apply. Changing the Log On Credentials for the Tyco Site Server Service To Change the Log On Credentials for the Tyco Site Server Service 1. Click Start. The Search box is visible. 2. Type services.msc, and press ENTER. 3. In the details pane, right-click the Tyco Site Server service and click Properties. The Tyco Site Server Properties dialog box opens, as shown in Figure 35 on Page 66. 4. To set the new password, click the Log On tab. C•CURE 9000 Sitaarvar Configuration Guide Chapter< 65 EFTA01223806 SeeServer Appliance Figure 35: Tyoo Site Server Properties Dialog Box Trio Site Sever Krormee howl Carcuten ROC•SY l Desteran Loom is o total *Keen accost • Tlw accost vorwunizr Paiimat Corm POPP9d DSa.aMCIZI •:oart ka on caws OK Coed 5. Type the password for the user account in Password 1md in Confirm password, and click OK. Configuring the Tyco SiteServer Service to Run Under Other Credentials To Configure the Tyco Site Server Service to Run Under Other Credentials 1. Click Start. The Search box is visible. 2. Type services.msc, and then press ENTER. 3. In the details pane, right-click the Tyco Site Server service and click Properties. Tyco Site Server Properties dialog box opens as shown in Figure 35 on Page 66. 4. Click the Log On tab. 5. To specify another account, click This account, click Browse, and then specify a user account in the Select User dialog box. When configuration is complete, click OK. 6. Type the password for the user account in Password and in Confirm password, and then click OK. NOTE Problem: The Specified account must be part of the Windows Administrators group. Side Bar does not show real time data. Solution: 1. In the console window, select SiteServerPurge task, right-click SiteServerPurge and click Properties. 2. In the General Tab, click Change User or Group. 3. In Enter the object name to select (examples), type the name of the user or group, and then click OK. 66 Chapter< C•CURE 9000 SiteServer Configuration Guide EFTA01223807 SiteScrver Appliance Problem: ■ Startup Wizard doesn't launch or show anything. ■ Dashboard does not show real time data. ■ Configuration Wizard shows empty screens. Solution: 1. Check if the Tyco Site Server Service is running. 2. If the service is not running, change the Log On credentials. Follow the steps described in Changing the Log On Credentials for the Tyco Site Server Service on Page 65 Problem: The Network tab in the Startup Wizard/Configuration Wizard shows the error message, "Error Occurred retrieving network settings. But still you can continue to setup other screens." Solution: Do one of the following: ■ Connect the network cable. OR ■ Configure the network settings using the Windows Network and Sharing Center. Problem: The Launch bar and Side bar are misaligned when the monitor is rotated using the Intel graphics driver Rotation feature. Solution: Click the docking button on the Launch Bar or Side Bar to realign. C•CURE 9000 SiteServer Configuration Guide Chapter < 67 EFTA01223808 SiteServer Limited Warranty SiteServer Limited Warranty This warranty specifies Tyco Security Products sole obligation and Customer's exclusive remedy with respect to the Products. Tyco Security Products will repair or provide a comparable replacement, without charge, for any merchandise proved defective in material or workmanship for a period of three (3) years after the date of shipment except as noted below: Two (2) years from the date of shipment for new or replacement hard drives (internal, external, all types). Ninety (90) days from the date of shipment on software media. Tyco Security Products will warranty all replacement parts and repairs for six (6) months from the date of shipment or the remaining portion of the original warranty period, whichever is longer. This warranty shall not apply to software, appearance or accessory items (except furnished external power supplies) including, but not limited to, user replaceable bulbs, antennas, knobs, cabinets, dust covers and connecting cables. This warranty shall not apply to repairs or replacements necessitated by any cause beyond the control of Tyco Security Products, including, but not limited to, acts of nature, improper installation, misuse, lack of proper maintenance, accident, voltage fluctuations, and unauthorized repairs or modifications. This warranty becomes void in the event the serial numbers are altered, defaced, or removed. The warranty for any software products shall be as specified in the end user license agreement (EULA) that accompanies the product. Tyco Security Products reserves the right to change this agreement without prior notice. For Warranty full terms and conditions please check the Master Supplier. 68 Chapter < C•CURE 9000 SiteServer Configuration Guide EFTA01223809