From: james I personal genius To: J <jeevacation@grnail.com> Cc: Richard Kahn Subject: Re: Date: Tue, 12 Feb 2019 17:48:30 +0000 Good morning, Sir. The following things need to be done—they're pretty involved so maybe we install TeamViewer so I can do them remotely? I. Sign out of iCloud (System Preferences > iCloud) 2. Go to Home folder/Library/Accounts ( —/Library/Accounts ) and move the contents to the trash 3. Open /Applications/Utilities/Keychain Access.app, search for iMessage (it should find several iMessage Signing Keys and iMessage Encryption Keys) and delete them. 4. Restart the computer. 5. Log into iCloud again (System Preferences > iCloud) 6. Open iMessage (and FaceTime) and confirm it's working Thank you, James Ce your own Personal Genius 0 Certified Support Professional 10.6 http://personalgenius.co On Feb 12, 2019, at 6:43 AM, J teN n®gmail.com> wrote: my computer in palm beach continues to knck me out of "" messages? " please note The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to jeevacation®gmail.com, and EFTA01029754 destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved EFTA01029755