From: james I personal genius To: "Jeffrey E." <jeevacation@grnail.com> Cc: Bella Klein < >, Richard Kahn .5 Subject: Re: Date: Sun, 10 Dec 2017 15:03:19 +0000 The good news is that I was able to reset the password via email to the The new passcode is The account is now unlocked. It should work for purchases, etc. now. address. The bad news is that I still can't log into appleid.apple.com to update the recovery information without security questions: Worse news is that all the Apple TVs (and iMacs and iPads etc) in all the houses will now be logged out of iTunes. Thank you, James Ce your Personal Genius Certified Support Professional 10.6 http://personalgenius.co On Dec 10, 2017, at 9:14 AM, Jeffrey E. <jeevacation@gmail.com> wrote: Do you think it is On Sun, Dec 10, 2017 at 3:13 PM james ersonal genius < > wrote: Passcode is Kalin set it up so the security questions are hers. If we can avoid resetting the passcode, we should. That account is on everything... Apple TVs @ every House, etc. She helped me get into the gmail account, so maybe the questions/answers are the same? For gmail, recovery email address was anymore) What was first car was either Chevy or Lumina (she doesn't have access to that address EFTA00931198 Thank you, James Ce your Personal Genius ❑ Certified Support Professional 10.6 http://personalgenius.co On Dec 10, 2017, at 8:42 AM, jeffrey E. <jeevacation@grnail.com> wrote: help. cant get into . my apple id. says security answer please note The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to jeevacation®gmail.com, and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved please note The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to jea®gmail.com, and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved is wrong. . cant be. EFTA00931199