From: Richard Kahn To: Russell Hernandez <I Subject: Re: Date: Mon, 26 Feb 2018 14:31:57 +0000 Russell, I am not concerned with the credit as we will need to use them to refurbish anyway and we can deal with that later.. I am simply asking why we have nothing done at all on one generator... and no info back We are on the same team and I thought you were advised that if something is not going to come again as you promised, it should be you that reaches out and says still not here... Jeffrey called me and asked if i had seen anything. Both of us were surprised that not only had nothing arrived but no word of explanation from you was forthcoming.. Richard Kahn HBRK Associates Inc. 575 Lexington Avenue 4th Floor New York NY 10022 tel fax 212-320-0381 cell On Feb 26, 2018, at 9:18 AM, Russell Hemandez < wrote: It was an electrical panel board that was fried I will get the exact panel description when I talk to them again today Russell Hernandez On Feb 26, 2018, at 9:02 AM, Richard Kahn < wrote: which specific part was not available for starting 2nd generator? we also paid for 3 people x 3 days = 9 man days yet we received 4.. Richard Kahn HBRK Associates Inc. EFTA00877192 575 Lexington Avenue 4th Floor New York, NY 10022 tel fax 212-320-0381 cell On Feb 26, 2018, at 8:50 AM, Russell Hemandez < > wrote: Richard I contacted them on getting our 3 rd day back last week We have been speaking to them since they left LSJ requesting a new proposal The Regional director is a friend and I spoke to him 2xs over the weekend The part was not available in PR or Florida not sure where you are getting the 3 hour delivery from ? Obviously we are chasing these answers on a daily basis We have also been pushing this am to get these answers Russell Hernandez On Feb 26, 2018, at 8:36 AM, Richard Kahn < > wrote: Russell, More than 5 weeks have gone by since you and mark said no worry the local president of caterpillar was a friend. First they couldn't find time, then they said 3 men, three days and pay up front which you admitted was premium billing. Yet we followed your lead and were then told no good reason why the second generator couldn't be made to start. They could have had parts shipped from PR in 3 hrs... Then we are told end of week for numbers and on Saturday still nothing..... I'm sure you are aware that this is not helpful and without a doubt not how we do business. Jeffrey should not again have to chase answers... Richard Kahn HBRK Associates Inc. 575 Lexington Avenue 4th Floor New York NY 10022 tel fax 212-320-0381 cell EFTA00877193 EFTA00877194