From: Karyna Shuliak To: Merwin `la Subject: Front door locked Date: Sun, 13 Nov 2016 02:50:52 +0000 Hi Merwin, We are having the same issue with the front door at the house again. we can not open it manually, only by using the phone. Can somebody come check it tomorrow please?Perhaps you could call a company that installed the new system? Thanks a lot, Karyna EFTA00566511