From: Karyna Shuliak < To: Doob USA <info(tOoob3d.com> Subject: Re: Doob Order Inquiry Date: Fri, 20 Jan 2017 01:41:14 +0000 Hello, As I explained before, the FedEx tracking shows that the items have been delivered on January 15th, but they can not be found. Does that mean the tracking information is incorrect? Please advice. Thank you. On Jan 19, 2017, at 6:07 PM, Doob USA <infogdoob3d.com> wrote: Hi Karyna, Thanks for your contacting our Upper East Side store today and we hope you are having an excellent start to 2017! While our typical turn around time is roughly three weeks, this has temporarily been extended out due to an increase in volume. For your reference, orders placed on or before 11/23 were sent out the week of Christmas for arrival by the holiday. Orders placed after that have been and are currently being processed by our production team. You will receive FedEx tracking information as soon as your order ships out. That being said, we will also be opening a ticket to track your order and relay any updates as soon as we have them. Apologies for the inconvenience and thank you for your understanding! Best, Doob USA doob powered by Freshdesk EFTA00566111