From: Karyna Shuliak To: Finell Subject: Re: Case #7681: Return for order 451444 Date: Fri, 01 Dec 2017 04:15:22 +0000 Hello, Please ship back the unbroken items. Thank you. > On Nov 30, 2017, at 4:07 PM, Finell <support®finell.co> wrote: > Karyna, > We received your return from RA2359. Unfortunately, the items were not returned in original packaging or new condition. In fact they were damaged and dirty. As stated in the original return authorization: > All items must be returned within 30 days of original purchase in new, unused, resellable condition. All returned items are inspected in our warehouse. Items determined to be restockable are returned to stock and a full refund of the purchase price is issued. Items determined not to be restockable are not eligible for a refund. > As you can see from the attached photo, these items are no longer restockable. We are not able to issue a refund for your return. If you would like us to return the items to you, we would be willing to repackage the non broken items and ship them to you. Or, you may use the attached picture to file an insurance claim with your shipping company. > Regards, > Scott R > Finell > <6E065896.JPG> EFTA00564720