From: "Amazon.com" To: Subject: Truman from Amazon Tech. Date: Mon, 14 May 2018 16:31:24 +0000 ;Amazon Your Account Amazon.com Message From Customer Service Hello Karina, It was a pleasure to assist you. I'm sorry you had issues with the Telescopic Wand. I've requested a refund of $120.00 to your gift card balance. I've confirmed your instant refund of $120.00 has been added to your Amazon.com Gift Card balance, making your current gift card balance $120.00. You can view this balance in Your Account here: www.amazon.conggpfcssiaccount/paymentiview-gc-balance.html/ Once processed, you'll also be able to see the refund request here: https://www.amazon.com/gp/css/summaryiedit.html?orderlD=112-0739641-6931433 Below here you have the link for the vacuum cleaner: https://www.amazon.com/Miele-SET-220-Electric-Telescope/dp/B003U432XK/ref=sr 1 1...+set+220 I was happy to help you and I hope you have a great week! If you need troubleshooting help, look for Get Product Support in Your Orders. You can talk to an expert, get setup help, and more. Learn more We'd appreciate your feedback. Please use the buttons below to vote about your experience today. Best regards, Truman C Amazon Tech Support Thank you for your inquiry. Did I solve your problem? Yes No Your feedback is helping us build Earth's Most Customer-Centric Company. EFTA00542804