From: To: Amex Centurian Travel Subject: Re: Change Date for to Moscow (Rec [Email Ref: 150818- 001665] Date: Thu, 20 Aug 2015 22:53:55 +0000 Thank you for your research! Will get back to you! On Aug 20, 2015, at 6:52 PM, Natalia Molotkova < > wrote: Centurion Banner Response (Natalia Molotkova) 08/20/2015 06:52 PM Ok, I was right, the ticket - return portion - can be reused up to 345 days after the last stopover - that was outbound flight on November 21st 2014, so December 2015 is after 345 days. So we can change return only to depart by October 31st with add collect 111.00USD. For December will be new one way ticket. Let me know what you want to do. Regards, Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST Customer perfect thanks On Aug 18, 2015, at 1:14 PM, Natalia Molotkova wrote: b 08/18/2015 01:33 PM • > Response (Natalia Molotkova) 08/18/2015 01:14 PM > Ok, let us see what rate desk will say... > Regards, > Natalia. Molotkova > > ours: on ay through Friday 10:30am to 7:00pm EST > Customer d ) 08/18/2015 01:09 PM > Thanks. I see you reserved the ticket. Totally fine just in case! Sorry, having computer issues or I would have responded sooner. > Sent from my iPhone > On Aug 18, 2015, at 12:46 PM, Natalia Molotkova • wrote: > > > > > > > Response (Natalia Molotkova) 08/18/2015 12:46 PM > Lesley, the one way ticket from NY to Moscow with Aeroflot is so cheap: December 17,21,22 and 23 - only 415.000SD. What date to hold while we are waiting fro the respond from the rate desk? > Regards, > Natalia Molotkova > > ^enhuinn Relatinnshin > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST EFTA00343835 > > > Response (Natalia Molotkova) 08/18/2015 12:40 PM > I > Regards, > Natalia Molotkova > > ^enhirinn Relatinnshin > > > > > > > > > Customer ( ) 08/18/2015 12:39 PM > ok, so when they get back to you (up to 48 hours from now) just let me know! > > > On Aug 18, 2015, at 12:34 PM, Natalia Molotkova wrote: > > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 12:34 PM > » Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. > » Regards, > > > Nafalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST ours: on ay through Friday 10:30am to 7:00pm EST > > > > > Customer d ) 08/18/2015 12:21 PM > » Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can...but...) and if we can't then forget it...(no need to reserve Dec flight) > > > > > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova wrote: > > > > > > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 11:53 AM > > » Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > » Regards, > > » Nafalia Molotkova >> » ^ • > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Customer 08/18/2015 11:39 AM > > » This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > > > > > > on Ann 15 9015 at 11.13 AM, Natalia Molotkova > wrote: > > > > > > > > > > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > » Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > » Regards, > > > » Natalia Molotkova > > > > > > > > > > > > > > > > > > > > ours: Ton.ay through Friday 10:30am to 7:00pm EST > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > > Sure, let me have a look.. > > > » Regards, EFTA00343836 > > > » Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > > > » Response (Administrator) 08/18/2015 07:48 AM > > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful davi > > > > Customer ( I) 08/18/2015 07:48 AM > > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day is the bil•Ilor closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > > > > > > > Thanks, Lesley > > > > > > > > > > > > > > > > > > > > > > > > > > > > » From: "American Ex ress Travel" < > > > > > > » Dat • • • M EDT > > > > > » To: > > > > > » Subjec : nvoice or 31AUG15 > > > > > » > > > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept inco * . If you-have any questions, please contact Centurion Travel Service at 1 . > > > > > » > > > > > » If airline tickets are purchased for this itinerary: > > > > > »Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > > » http://myamextravel.com/baggage > > > > > » > > > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and-itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > > >> > > > > > >> > > > > > >> > > > > > >> > > > > > >> > > > > > >> > > > > > » > > >>> >>> Friday 03 Jul 15 > > > > > » Other Information > > > > > » > > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > > » Monday 31 Aug 15 > > > > > » Flight Information > > > > > » > > > > > » Date 31 Aug 2015 > > > > > » Airline Aeroflot > > > > > »Airline Record Locatord >>>>>» Flight/Class SU103 L conomy lass > > > > > » Origin New York, John F Kennedy International > > > > > » Destination Moscow, Sheremetyevo > > > > > » Departing 07:10 PM > > >>> >>>Arnving T1:25 AM / 01 Sep 2015 > > > > > » Departure Terminal Terminal 1 > > > > > »Arnval Terminal Terminal D - Domestic/Intl > > > > > » Estimated Time 9 Hrs 15 Mins > > > > > » Stops Non-stop > > >>> >>> Seats 18K > > > > > » Confirmed > > > > > » Entry and Exit Information for Travel > > > > > » > > > > > »American Express strongly recommendsthatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entrTexit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. EFTA00343837 > > > > > >> > > > > > » > > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > > » > > > > > » See attached itinerary PDF or link for full terms and conditions. > > > > > » > > > > > » PDF itinerary attachment: > > > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > > » > > > > > » http://www.adobe.comfproducts/acrobat/readstep.html > > > > > » > > > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > > » > > > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to The hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > > » > > > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of-operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > > » > > > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time w e ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > > » > > > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > > >> > > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > >>> » please note > > > > > The information contained in this communication is > > > > > confidential, may be attorney-client privileged, may > > > > > constitute inside information, and is intended only for > > > > > the use of the addressee. It is the property of > > > > » JEE > > > > > Unauthorized use, disclosure or copying of this > > > > > communication or any part thereof is strictly prohibited > > > > > and may be unlawful. If you have received this > > > > > > communication in error, ple se notify i is immediate! by > > > > > return e-mail or by e-mail to , and EFTA00343838 > > > > > destroy this communication and all copies thereof, > > > > > including all attachments. copyright -all rights reserved > > > » Privacy Statement I Visit the Centurion Card website > > > > To learn more about e-mail security or report a suspicious e-mail, pleasevisitusatamericanexpress.com/phishing. > > > > > > > > > © 2015 American Express. All rights reserved > > > > > > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)_fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly unders to nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalt not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: i http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: fftirww.maps.g m/help/legalnotices maps.html). There is typically no cost to you or most booking elicTrts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the action s or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For moreinformationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694. Iowa TA#002. Nevada NV#2001-0126 >> > >> > > > > » Ref#150818-001665 > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > > » Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, > > » Natalia Molotkova > > » ^ • > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > » Sure, let me have a look.. > > » Regards, > > > Natalia Molotkova >> » ^ • > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Response (Administrator) 08/18/2015 07:48 AM > > » THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wnwierfill riav! > > » Customer (I ) 08/18/2015 07:48 AM > > » Good morning Natasha...can you please change this ticket for to > > > > EFTA00343839 Moscow to December...like Dec. 17,18,1920,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > > > > » Thanks, Lesley > > > > > > > > > > > > > > > > > > > > > > > » From: "American Express Travel" > » Da • PM EDT > > >>> » To: > > > > » Subjec nvoice or 31AUG15 > > > > » > > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in isasges. If you have any questions, please contact Centurion Travel Service at 1 > > > > » > > > > » If airline tickets are purchased for this itinerary: > > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > » http://myamextravel.com/baggage > > > > » > > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > » > > > > » Friday 03 Jul 15 > > > > » Other Information > > > > » > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > > > > » > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator > Flight/Class SU103 L conomy lass > > > > » Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving T1:25 AM / 01 Sep 2015 > > > > » Departure Terminal Terminal 1 > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > » Entry and Exit Information for Travel > > > > » > > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry7Fxit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > >> > > > > » > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > >> > > > > » See attached itinerary PDF or link for full terms and conditions. > > > > » > > > > » PDF itinerary attachment: > > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > » > > > > » http://www.adobe.com/products/acrobat/readstep.html EFTA00343840 > > > > » > > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > » > > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > » > > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of-operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > » > > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > » > > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600-469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > » please note > > > » The information contained in this communication is > > > » confidential, may be attorney-client privileged, may > > > » constitute inside information, and is intended only for > > > » the use of the addressee. It is the property of > > > » JEE > > > » Unauthorized use, disclosure or copying of this > > > » communication or any part thereof is strictly prohibited > > > » and may be unlawful. If you have received this > > > » communication in error, please notify I Is immediately by > > > » retum e-mail or by e-mail to J and > > > » destroy this communication and all copies thereof, > > > » including all attachments. copyright -all rights reserved > > » Privacy Statement I Visit the Centurion Card website > > » To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. >> >> > > » © 2015 American Express. All rights reserved > > > > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company wiliprovide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees EFTA00343841 or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalt not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: i http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: Ftireww.maps.g m/help/legalnotices maps.html). There is typically no cost to you or most booking &Etas Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more informationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > > > > > > Ref#150 18-001665 > » Customer > > ok thanks >> > > > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova < wrote: >> > >> >> >> >> > > » Response (Natalia Molotkova) 08/18/2015 11:53 AM > > » Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > » Regards, > > » Natalia Molotkova >> » ^ • > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Customer (I ) 08/18/2015 11:39 AM > > » This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > > > > » On Alin iR 2015 at 11.13 AM, Natalia Molotkova > wrote: > > > > > > > > > > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > » Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > » Regards, > > > » Natalia Molotkova > > > > > > > > > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > > Sure, let me have a look.. ) 08/18/2015 12:00 PM EFTA00343842 > > > » Regards, > > > » Natalia Molotkova > > > » ^ " > > > > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > > > » Response (Administrator) 08/18/2015 07:48 AM > > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful davi > > > > Customer ( I) 08/18/2015 07:48 AM > > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day is the bil•Ilor closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > > > > > > > Thanks, Lesley > > > > > > > > > > > > > > > > > > > > > > > > > > > > » From: "American Ex ress Travel" < > > > > > > » Dat • • • M EDT > > > > > » To: > > > > > » Subjec : nvoice or 31AUG15 > > > > > » > > > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept inco • . If you-have any questions, please contact Centurion Travel Service at 1 > > > > > » > > > > > » If airline tickets are purchased for this itinerary: > > > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > > » http://myamextravel.com/baggage > > > > > » > > > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > > >> > > > > > >> > > > > > >> > > > > > >> > > > > > >> > > > > > >> > > > > > » > > >>> >>> Friday 03 Jul 15 > > > > > » Other Information > > > > > » > > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > > » Monday 31 Aug 15 > > > > > » Flight Information > > > > > » > > > > > » Date 31 Aug 2015 > > > > > » Airline Aeroflot > > > > > »Airline Record Locatord >>>>>» Flight/Class SU103 L conomy lass > > > > > » Origin New York, John F Kennedy International > > > > > » Destination Moscow, Sheremetyevo > > > > > » Departing 07:10 PM > > >>> >>>Arnving T1:25 AM / 01 Sep 2015 > > > > > » Departure Terminal Terminal 1 > > > > > »Arnval Terminal Terminal D - Domestic/Intl > > > > > » Estimated Time 9 Hrs 15 Mins > > > > > » Stops Non-stop > > >>> >>> Seats 18K > > > > > » Confirmed > > > > > » Entry and Exit Information for Travel > > > > > » > > > > > » American Express strongly recommendsthatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly EFTA00343843 disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > > >> > > > > > » > > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > > » > > > > > » See attached itinerary PDF or link for full terms and conditions. > > > > > » > > > > > » PDF itinerary attachment: > > > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > > » > > > > > » http://www.adobe.com/products/acrobat/readstep.html > > > > > » > > > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > > » > > > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > > » > > > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of-operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > > » > > > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time w e ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > > » > > > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > > >> > > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > >>> » please note > > > > > The information contained in this communication is > > > > > confidential, may be attorney-client privileged, may > > > > > constitute inside information, and is intended only for > > > > > the use of the addressee. It is the property of > > > > » JEE > > > > > Unauthorized use, disclosure or copying of this > > > > > communication or any part thereof is strictly prohibited > > > > > and may be unlawful. If you have received this > > > > > communication in error, please notify us immediately by EFTA00343844 > > > > > return e-mail or by e-mail to , and > > > > > destroy this communication and all copies thereof, > > > > > including all attachments. copyright -all rights reserved > > > » Privacy Statement I Visit the Centurion Card website > > > » To learn more about e-mail security or report a suspicious e-mail, pleasevisitusatamericanexpress.com/phishing. > > > > > > > > » © 2015 American Express. All rights reserved > > > > > > > > » When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly unders to nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalt not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: fftp://Www.maps.togle.com/help/legaInotices maps.html). There is typically no cost to you or most booking efforts Conciergetompany and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the action s or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For moreinformationpleasevisitwww.americanex.ress.com/travelterms Califomia CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > > > > > > > » Ref#150818-001665 > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > > » Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to pnce new one? >> >> > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, > > » Natalia Molotkova > > » ^ • > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > » Sure, let me have a look.. > > » Regards, > > » Natalia Molotkova > » ^ • > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. HAVA a wnndartil da I > > » Customer 4 08/18/2015 07:48 AM EFTA00343845 > > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day is the. or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts l > > > > > > » Thanks, Lesley > > > > > > > > > > > > > > > > > > > > > > > » From: "American Express Travel" > > > » Da • M EDT > > >>> » To: > > > > » Subjec nvoice or 31AUG15 > > > > » > > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in • ges. If you have any questions, please contact Centurion Travel Service at 1 > > > > » > > > > » If airline tickets are purchased for this itinerary: > > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > » http://myamextravel.com/baggage > > > > » > > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > » > > > > » Friday 03 Jul 15 > > > > » Other Information > > > > » > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > > > > » > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locatord > > > > » Flight/Class SU103 L conomy lass > > > > » Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving T1:25 AM / 01 Sep 2015 > > > > » Departure Terminal Terminal 1 > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > » Entry and Exit Information for Travel > »» > > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry7lxit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > >> > > > > » > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > >> > > > > » See attached itinerary PDF or link for full terms and conditions. > > > > » > > > > » PDF itinerary attachment: > > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > >> EFTA00343846 > > > > » http://www.adobe.com/products/acrobat/readstep.html > > > > » > > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > » > > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > » > > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of-operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > » > > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > » > > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600-469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TM 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > .- > > > » please note > > > » The information contained in this communication is > > > » confidential, may be attorney-client privileged, may > > > » constitute inside information, and is intended only for > > > » the use of the addressee. It is the property of > > > » JEE > > > » Unauthorized use, disclosure or copying of this > > > » communication or any part thereof is strictly prohibited > > > » and may be unlawful. If you have received this > > > » communication in error, please entity Hs immediately by > > > » retum e-mail or by e-mail to J I, and > > > » destroy this communication and all copies thereof, > > > » including all attachments. copyright -all rights reserved > > » Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. >> >> > > > © 2015 American Express. All rights reserved > > > > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company wilf provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each EFTA00343847 service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall-not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: i http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: .Rirrww.maps.g m/help/tegalnotices maps.html). There is typically no cost to you or most booking efforts ConciergrCompany and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more informationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > > > > » Ref#150818-001665 > » Response (Natalia Molotkova) 08/18/2015 11:53 AM > » Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > » Regards, > » Nafalia Molotkova >> > • • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > > Customer (1 ) 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... >> > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < wrote: >> > >> >> >> >> > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > > » Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, > > » Nafalia Molotkova >> » ^ • > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > » Sure, let me have a look.. > > » Regards, > > » Nafalia Molotkova > »^ • > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > EFTA00343848 > > » Response (Administrator) 08/18/2015 07:48 AM > > » THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wnriderfill dav! > > » Customer (I ) 08/18/2015 07:48 AM Moscow to December...like Dec. 17,18,19,20,21...what ever day is thin,. or > > » Good morning Natasha...can you please change this ticket for to closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > > > > » Thanks, Lesley > > > > > > > > > > > > > > > > > > > > > > > » From: "American Express Travel"_ _ > > > > » Da • > > >>> » To: > > > > » Subjec nvoice or 31AUG15 > > > > » > > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ' ges. If you have any questions, please contact Centurion Travel Service at 1 • > > > > » > > > > » If airline tickets are purchased for this itinerary: > > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > » http://myamextravel.com/baggage > > > > » > > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > » > > > > » Friday 03 Jul 15 > > > > » Other Information > > > > » > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > > > > » > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator > Flight/Class SU103 L conomy lass > > > > » Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving T1:25 AM / 01 Sep 2015 > > > > » Departure Terminal Terminal 1 > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > » Entry and Exit Information for Travel > > > > » > > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry7Fxit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > >> > > > > » > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. EFTA00343849 > > > > >> > > > > » See attached itinerary PDF or link for full terms and conditions. > > > > » > > > > » PDF itinerary attachment: > > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > >> > > > > » http://www.adobe.com/products/acrobat/readstep.html > > > > » > > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > » > > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable fo the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > » > > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of-operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of govemmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > » > > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > » > > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600-469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TM 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > > > communication in error, please notify us immediately by > > > > retum e-mail or by e-mail to J I, and > > > » destroy this communication and all copies thereof, > > > » including all attachments. copyright -all rights reserved > > » Privacy Statement I Visit the Centurion Card website > > » To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. >> >> > > > © 2015 American Express. All rights reserved EFTA00343850 >> >> > > » When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will-provide you with certain information about the service provider(s)_fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalt not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: .ft i ww.maps.Wog am/help/legalnotices maps.html). There is typically no cost to you or most booking elfiTrts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals. and may also provide incentives to our travel counselors. For more informationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > > > > » Ref#150818-001665 > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > » Nafalia Molotkova > > > — • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > » Sure, let me have a look.. > » Regards, > > Nafalia Molotkova > > > — • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have wonderful day! > » Customer (I t) 08/18/2015 07:48 AM > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 1T,18,1920,21...what ever day is trielio.fly or closest to the price we have paid.../ know I won't hear from you until after 10am when your shift starts >> > > > Thanks, Lesley >> > EFTA00343851 >> >> >> >> >> >> > > > » From: "American Express Travel" < > > > » Date' PM EDT > > > » To: > > > » Subjec nvoice or 31AUG15 > > »> > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 • • > > »> > > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage > > »> > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > >>> Friday 03 Jul 15 > > > » Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information > > »> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locatord > > > » Flight/Class SU103 L conomy lass > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving ¶1:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > » Entry and Exit Information for Travel > > »> > > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry rTiC•&wirements e) for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > »> > > > » See attached itinerary PDF or link for full terms and conditions. > > »> > > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » »> > > > » http://www.adobe.com/products/acrobatlreadstep.html > > »> > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel > EFTA00343852 operator at check-out from the property. You may wish to inquire with the hotel before your tnp regarding the existence and amount of such charges. > > »> > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > »> > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > » please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > > » JEE > > » Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > > communication in error, please nntifv us immediately by > > » return e-mail or by e-mail to ] , and > > > destroy this communication and all copies thereof, > > » including all attachments. copyright -all rights reserved > » Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. >> > > > © 2015 American Express. All rights reserved >> > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company wilf provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider EFTA00343853 and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalt not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: i http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: .ft p7r/w.maps.g m/help/fegalnotices maps.html). There is typically no cost to you or most booking eltorts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > > » Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 12:34 PM > Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. > Regards, > Natalia Molotkova > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > Customer d ) 08/18/2015 12:21 PM > Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can... but...) and if we can't then forget it...(no need to reserve Dec flight) > > > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova wrote: > > >> > >> > > » Response (Natalia Molotkova) 08/18/2015 11:53 AM > » Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > » Regards, > » Nafalia Molotkova > > > — • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > > Customer (1 ) 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... >> > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < wrote: >> > >> >> >> >> > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > > » Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, > > > Nafalia Molotkova > > > > • > > > > > > > > EFTA00343854 > > » Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > » Sure, let me have a look.. > > » Regards, > > » Natalia Molotkova >> » ^ • > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Response (Administrator) 08/18/2015 07:48 AM > > » THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful clay! > > » Customer (I ) 08/18/2015 07:48 AM > > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day is the. ip •cil or closest to the price we have paid.../ know I won't hear from you until after 10am when your shift starts > > > > > > » Thanks, Lesley > > > > > > > > > > > > > > > > > > > > > > > » From: "American Express Travel" <I > > > > » Da M EDT > > >>> » To: > > > > » Subjec : nvoice or 31AUG15 > > > > » > > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept iniiiiisges. If you have any questions, please contact Centurion Travel Service at 1- > > > > » > > > > » If airline tickets are purchased for this itinerary: > > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > » http://myamextravel.com/baggage > > > > » > > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > » > > > > » Friday 03 Jul 15 > > > > » Other Information > > > > » > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > > > > » > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator > Flight/Class SU103 L conomy lass > > > > » Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving T1:25 AM / 01 Sep 2015 > > > > » Departure Terminal Terminal 1 > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > » Entry and Exit Information for Travel > > > > >> EFTA00343855 > > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > >> > > > > » > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > >> > > > > » See attached itinerary PDF or link for full terms and conditions. > > > > » > > > > » PDF itinerary attachment: > > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > » > > > > » http://www.adobe.com/products/acrobat/readstep.html > > > > » > > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > » > > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > » > > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of-operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > » > > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma yen t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > » > > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > » please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > > » JEE > > > » Unauthorized use, disclosure or copying of this EFTA00343856 > > > > communication or any part thereof is strictly prohibited > > > > and may, be unlawful. If you have received this > > > > communication in error, please notify us immediately by > > > » return e-mail or by e-mail to J I, and > > > > destroy this communication and all copies thereof, > > > » including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > » To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. > > > > > > » © 2015 American Express. All rights reserved > > > > > > » When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalfnot be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/helpherms maps.html). For "Map Legal Notices" click here: Ftr:ThIryww.maps. m/help/logalnotices maps.html). There is typically no cost to you or most booking elliTirts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more informationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV/12001-0126 > > > > > > > > > > » Ref#150818-001665 > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > » Natalia Molotkova >> > • • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > » Sure, let me have a look.. > » Regards, > » Natalia Molotkova >> >^ >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM EFTA00343857 to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have wonderful davi > » Customer (I t) 08/18/2015 07:48 AM > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 11,18,1920,21...what ever day is trill:m..14 or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >> > > > Thanks, Lesley >> > > > > > > > > > > > > > > > > » From: "American Express Travel" < > > > » Dat • PM EDT > > >>> To: > > > » Subjec : nvoice or 31AUG15 > > »> > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 ' • > > »> > > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage > > »> > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > >>> Friday 03 Jul 15 > > > » Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information > > »> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locator > > > » Flight/Class SU103 L conomy lass > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving ¶1:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > » Entry and Exit Information for Travel > > »> > > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry —FCi.iirements e) for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > >> > > > » See attached itinerary PDF or link for full terms and conditions. > > »> EFTA00343858 > > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » »> > > > » http://www.adobe.com/products/acrobat/readstep.html > > »> > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > »> > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > » please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > > » JEE > > » Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > > communication in error, please nntifv us immediately by > > » return e-mail or by e-mail to , and > > > destroy this communication and all copies thereof, > > » including all attachments. copyright -all rights reserved > » Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. >> > > > © 2015 American Express. All rights reserved >> > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company wiliprovide you with certain information about the service provider(s) fulfilling your EFTA00343859 concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall-not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gavot() and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: i http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: Ftirvww.maps. m/help/legalnotices maps.html). There is typically no cost to you or most booking elTrts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisibwm.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TAfit002, Nevada NV#2001-0126 >> > >> > > > > Ref#150 18-001665 > Customer ( ) 08/18/2015 12:00 PM > ok thanks > > > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova wrote: > > >> > >> > > » Response (Natalia Molotkova) 08/18/2015 11:53 AM > » Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > » Regards, > » Nafalia Molotkova > > > — • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > > Customer (1 ) 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... >> > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < wrote: >> > >> >> >> >> > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > > » Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, > > > Nafalia Molotkova > > > > • > > > > > > > > EFTA00343860 > > » Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > » Sure, let me have a look.. > > » Regards, > > » Natalia Molotkova >> » ^ • > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Response (Administrator) 08/18/2015 07:48 AM > > » THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful clay! > > » Customer (I ) 08/18/2015 07:48 AM > > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day is the. ip •cil or closest to the price we have paid.../ know I won't hear from you until after 10am when your shift starts > > > > > > » Thanks, Lesley > > > > > > > > > > > > > > > > > > > > > > > » From: "American Express Travel" <I > > > > » Da M EDT > > >>> » To: > > > > » Subjec : nvoice or 31AUG15 > > > > » > > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept iniiiiisges. If you have any questions, please contact Centurion Travel Service at 1- > > > > » > > > > » If airline tickets are purchased for this itinerary: > > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > » http://myamextravel.com/baggage > > > > » > > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > » > > > > » Friday 03 Jul 15 > > > > » Other Information > > > > » > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > > > > » > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator > Flight/Class SU103 L conomy lass > > > > » Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving T1:25 AM / 01 Sep 2015 > > > > » Departure Terminal Terminal 1 > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > » Entry and Exit Information for Travel > > > > >> EFTA00343861 > > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > >> > > > > » > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > >> > > > > » See attached itinerary PDF or link for full terms and conditions. > > > > » > > > > » PDF itinerary attachment: > > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > » > > > > » http://www.adobe.com/products/acrobat/readstep.html > > > > » > > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > » > > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > » > > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of-operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > » > > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma yen t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > » > > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > » please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > > » JEE > > > » Unauthorized use, disclosure or copying of this EFTA00343862 > > > > communication or any part thereof is strictly prohibited > > > > and may, be unlawful. If you have received this > > > > communication in error, please notify us immediately by > > > » return e-mail or by e-mail to J I, and > > > > destroy this communication and all copies thereof, > > > » including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > » To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. > > > > > > » © 2015 American Express. All rights reserved > > > > > > » When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalfnot be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/helpherms maps.html). For "Map Legal Notices" click here: Ftr:ThIryww.maps. m/help/logalnotices maps.html). There is typically no cost to you or most booking elliTirts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more informationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV/12001-0126 > > > > > > > > > > » Ref#150818-001665 > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > » Natalia Molotkova >> > • • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > » Sure, let me have a look.. > » Regards, > » Natalia Molotkova >> >^ >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM EFTA00343863 to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have wonderful davi > » Customer (I t) 08/18/2015 07:48 AM > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 11,18,1920,21...what ever day is trill:m..14 or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >> > > > Thanks, Lesley >> > > > > > > > > > > > > > > > > » From: "American Express Travel" < > > > » Dat • PM EDT > > >>> To: > > > » Subjec : nvoice or 31AUG15 > > »> > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 ' • > > »> > > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage > > »> > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > >>> Friday 03 Jul 15 > > > » Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information > > »> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locator > > > » Flight/Class SU103 L conomy lass > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving ¶1:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > » Entry and Exit Information for Travel > > »> > > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry —FCi.iirements e) for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > >> > > > » See attached itinerary PDF or link for full terms and conditions. > > »> EFTA00343864 > > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » »> > > > » http://www.adobe.com/products/acrobat/readstep.html > > »> > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > »> > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > » please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > > » JEE > > » Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > > communication in error, please nntifv us immediately by > > » return e-mail or by e-mail to , and > > > destroy this communication and all copies thereof, > > » including all attachments. copyright -all rights reserved > » Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. >> > > > © 2015 American Express. All rights reserved >> > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company wiliprovide you with certain information about the service provider(s) fulfilling your EFTA00343865 concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall-not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gavot() and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: Hirvww.maps. m/help/legalnotices maps.html). There is typically no cost to you or most booking elTrts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisibwm.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > > » Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova >>> • > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > Customer ) 08/18/2015 11:39 AM > This is true...we have chariged this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: > > >> > >> > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > » Nafalia Molotkova >> > • • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > » Sure, let me have a look.. > » Regards, > » Nafalia Molotkova > » C:rantirrinn Relationshin Mariann >> > EFTA00343866 >> > > » on through Friday 10:30am to 7:00pm EST >> > > » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have n wnnderfill clay, > » Customer (J t) 08/18/2015 07:48 AM Moscow to December...like Dec. 11,18,19 I 20,21...what ever day is tnipii•Ifly or > » Good morning Natasha...can you please change this ticket for to closest to the price we have paid...I know won't hear from you until after 10am when your shift starts >> > > > Thanks, Lesley >> > > > > > > > > > > > > > > > > » From: "American Ex > > > » Dat > > > » To: > > > » Subjec : nvoice or 31AUG15 > > »> > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 ' • > > »> > > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage > > »> > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > >>> Friday 03 Jul 15 > > > » Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information > > »> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locatord > > > » Flight/Class SU103 L conomy lass > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving ¶1:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > » Entry and Exit Information for Travel > > »> > > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry 7re) -equirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > » You may receive customer service emails even if you have requested not to receive EFTA00343867 email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://mtww.americanexpress.com/privacy. > > > >> > > > » See attached itinerary PDF or link for full terms and conditions. > > »> > > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » »> > > > » http://www.adobe.com/products/acrobat/readstep.html > > »> > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express .products to pay for supplier products and services. From time to time we ma yen t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > »> > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > » please note > > » The information contained in this communication is > > » confidential, may be attorney-client privileged, may > > » constitute inside information, and is intended only for > > » the use of the addressee. It is the property of > > » JEE > > » Unauthorized use, disclosure or copying of this > > » communication or any part thereof is strictly prohibited > > » and may be unlawful. If you have received this > > > > communication in error, please nntifv us immediately by > > » return e-mail or by e-mail to , and > > » destroy this communication and all copies thereof, > > » including all attachments. copyright -all rights reserved > » Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing EFTA00343868 >> > > > @ 2015 American Express. All rights reserved >> > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalt not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: i http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: Ftireww.maps. m/help/legalnotices maps.html). There is typically no cost to you or most booking efts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > > » Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > > .. . . > > > > > > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > > enhirinn Relatinnshin > > > > > > > > > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day, > Customer ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day isiKesj..Po fly or closest to the price we have paid.../ know I won't hear from you until after 10am when your shift starts ours: on ay through Friday 10:30am to 7:00pm EST ours: on ay through Friday 10:30am to 7:00pm EST > > EFTA00343869 > Thanks, Lesley > > >> > >> > >> > > > » From: "American Express Travel" <I > > » Data PM EDT > > » To: > > » Subjec : nvoice or 31AUG15 > > » > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 > > » > > » If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > » > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > » Friday 03 Jul 15 > > » Other Information > > » > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > » Monday 31 Aug 15 > > » Flight Information > > » > > » Date 31 Aug 2015 > > » Airline Aeroflot > > » Airline Record Locator > > » Flight/Class SU103 L conomy lass > > » Origin New York, John F Kennedy International > > » Destination Moscow, Sheremetyevo > > » Departing 07:10 PM > > » Arriving T1:25 AM / 01 Sep 2015 > > » Departure Terminal Terminal 1 > > » Arrival Terminal Terminal D - Domestic/Intl > > » Estimated Time 9 Hrs 15 Mins > > » Stops Non-stop > > » Seats 18K > > » Confirmed > > » Entry and Exit Information for Travel > > » > > » American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> > > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > » See attached itinerary PDF or link for full terms and conditions. > > » > > » PDF itinerary attachment: > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> > > >> EFTA00343870 > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > » Califomia State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > >> > > >> >> > >> > >> > >> > >> > > > > — > > please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of • » JEE > » Unauthorized use, disclosure or copying of this > > communication or any part thereof is stnctiy prohibited > > and may be unlawful. If you have received this > > > communication in error, please notify tic immediately by > > return e-mail or by e-mail to j , and > > destroy this communication and all copies thereof, > » including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. > > > © 2015 American Express. All rights reserved > > > When booking concierge services for Card Members American Express uses a third party concierge service contractor ("Concierge Company'). In some cases, Concierge Company willprovide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims EFTA00343871 relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall-not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: ihttp://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: fftireww.maps. m/help/legalnotices maps.html). There is typically no cost to you or most booking eTts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i nactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > Ref#150818-001665 > From: > Content-Type: multipart/alternative; > boundaryple-Mail-B39BF4A2-F1F8-4A9D-AD07-666381C04D9D > Thanks. I see you reserved the ticket. Totally fine just in case! Sorry, having computer issues or I would have responded sooner. > Sent from my iPhone > On Aug 18, 2015, at 12:46 PM, Natalia Molotkova < wrote: • > Response (Natalia Molotkova) 08/18/2015 12:46 PM • > Lesley, the one way ticket from NY to Moscow with Aeroflot is so cheap: December 17,21,22 and 23 - only 415.000SD. What date to hold while we are waiting fro the respond from the rate desk? • > Regards, > Natalia Molotkova > Centurion Relationship Manager • > Hours: Monday through Friday 10:30am to 7:00pm EST • > Response (Natalia Molotkova) 08/18/2015 12:40 PM • > I • > Regards, EFTA00343872 > Natalia Molotkova > > Centurion Relationship Manager > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > Customer ( ) 08/18/2015 12:39 PM > > > ok, so when they get back to you (up to 48 hours from now) just let me know! > > On Aug 18, 2015, at 12:34 PM, Natalia Molotkova < wrote: > > > > > > > > Response (Natalia Molotkova) 08/18/2015 12:34 PM > > Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > Customer ( ) 08/18/2015 12:21 PM > > Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can... but...) and if we can't then forget it...(no need to reserve Dec flight) > > > > > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova < wrote: > > > > >> > > >> > > > » Response (Natalia Molotkova) 08/18/2015 11:53 AM > > » Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > » Regards, > > » Natalia Molotkova > > > Centurion Relationship Manager > >> > > >> > > > » Hours: Monday through Friday 10:30am to 7:00pm EST > EFTA00343873 >>• > • > > Customer ( ) 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... >> > • > > On Ann 18 2015 at 11.13 AM, Natalia Molotkova > wrote: > • > > > > > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > > » Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, > > » Natalia Molotkova > > » Centurion Relationship Manager > > > > > > > > > > > > » Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > » Sure, let me have a look.. > > > » Regards, > > > » Natalia Molotkova > > > » Centurion Relationship Manager > > > > > > > > > > » Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > > > » Response (Administrator) 08/18/2015 07:48 AM > > » THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > » Customer ( ) 08/18/2015 07:48 AM > > » Good morning Natasha...can you please change this ticket for to EFTA00343874 Moscow to December...like Dec. 17,18,1920,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > > > > > » Thanks, Lesley > > > > > > > > > > > > > > > > > > > > > > > > > > > > » From: "American Express Travel" < > > > > > » Date: June 26, 2015 at 6:34:07 PM EDT > > > >>> » To: > > > > > » Subject: Invoice for > > > > > >> 31AUG15 > > > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ' ges. If you have any questions, please contact Centurion Travel Service at 1 • > > > > >> > > > > > » If airline tickets are purchased for this itinerary: > > > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > > » http://myamextravel.com/baggage > > > > > >> > > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > » > > > > > » > > > > > » > > > > > » > > > > > » > > > > > » > > > > > » > > > > > » Friday 03 Jul 15 > > > > » Other Information > > > > >> > > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > > » Monday 31 Aug 15 > > > > > » Flight Information > > > > > >> > > > > > » Date 31 Aug 2015 EFTA00343875 > > > > » Airline Aeroflot > > > > > » Airline Record Locator > > > > > » Flight/Class SU103 L Economy Class > > > > > » Origin New York, John F Kennedy International > > > > > » Destination Moscow, Sheremetyevo > > > > > » Departing 07:10 PM > > > > > » Arriving 11:25 AM / 01 Sep 2015 > > > > > » Departure Terminal Terminal 1 > > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > > » Estimated Time 9 Hrs 15 Mins > > > > > » Stops Non-stop > > > > > » Seats 18K > > > > > » Confirmed > > > > > » Entry and Exit Information for Travel > > > > > >> > > > > » American Express strongly recommendsthatyoupenodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entrWexit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > >> > > > > > >> > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy > > > > >> > > > > » See attached itinerary PDF or link for full terms and conditions. > > > > >> > > > > » PDF itinerary attachment: > > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > >> > > > > » http://www.adobe.com/products/acrobat/readstep.html > > > > >> > > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > » > > > > > » Liability Statement. American Express Travel Related Services Company, Inc. EFTA00343876 and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of-operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > >> > > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma > yen t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > >> > > > > » Califomia State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > » > > > > > » > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > » please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > > » JEE > > > » Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > > > communication in error, please notify us immediately by > > > » return e-mail or by e-mail to , and EFTA00343877 > > > > destroy this communication and all copies thereof, > > > > » including all attachments. copyright -all rights reserved > > > » Privacy Statement I Visit the Centurion Card website > > > » To learn more about e-mail security or report a suspicious e-mail, pleasevisitusatamericanexpress.com/phishing > > > > > > > > » ID 2015 American Express. All rights reserved > > > > > > > > » When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(syfulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd > s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (.ft r:7‘rww.maps. m/help/legalnotices maps.html) . There is typically no cost to you M(or )st l000king efforts Concierge Company ancWnerican Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the action s or > i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more informalionpleasevisitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > > > > > » Ref#150818-001665 > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > • > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > » Natalia Molotkova > > Centurion Relationship Manager EFTA00343878 >> > > > » Hours: Monday through Friday 10:30am to 7:00pm EST >> > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > » Sure, let me have a look.. > > » Regards, > > » Natalia Molotkova > > > Centurion Relationship Manager > >> > > >> > > > » Hours: Monday through Friday 10:30am to 7:00pm EST > >> > > > » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 1T,18,1920,21...what ever day is tnipii•Ifly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >> > > > > Thanks, Lesley > >> > > > > > > > > > > > > > > > > > > > > » From: "American Express Travel" < > > > > » Date: June 26, 2015 at 6:34:07 PM EDT > > > > » To: > > > > » Subject: Invoice for > » »> • > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 ' • 31AUG15 > » »> > > > > » If airline tickets are purchased for this itinerary: > > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > » http://myamextravel.com/baggage EFTA00343879 > > > »> > > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > »> > > > »> > > > »> > > > »> > > > »> > > > »> > > > »> > > >>> Friday 03 Jul 15 > > > » Other Information » »> > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > » »> > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator > > > > » Flight/Class SU103 L Economy Class > > > > » Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving 11:25 AM / 01 Sep 2015 > > > > » Departure Terminal Terminal 1 > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > » Entry and Exit Information for Travel > » »> • > > > » American Express strongly recommends thatyouperiodicallyrevrewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. » »> EFTA00343880 > > > »> > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy » »> • > > > » See attached itinerary PDF or link for full terms and conditions. » »> • > > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » »> • > > > » http://www.adobe.com/products/acrobat/readstep.html » »> • > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. » »> • > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. » »> • > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. » »> • > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y > en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. » »> • > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> EFTA00343881 > » »> > >> >> > >> >> > >> >> > >> >> > >> >> > » »-- • > > » please note > > > » The information contained in this communication is > > > » confidential, may be attorney-client privileged, may > > > » constitute inside information, and is intended only for > > > » the use of the addressee. It is the property of > > > » JEE > > > » Unauthorized use, disclosure or copying of this > > > » communication or any part thereof is strictly prohibited > > > » and may be unlawful. If you have received this > > > » communication in error, please notify us immediately by > > > » return e-mail or by e-mail to , and > > > » destroy this communication and all copies thereof, > > > » including all attachments. copyright -all rights reserved > > » Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing . > >> > > > > © 2015 American Express. All rights reserved > >> > • > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s > an d agrees that the exclusive remedy for any claims relating to services or products provided-by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > • > » Content is provided "AS IS," without any express or implied warranties. Portions of this EFTA00343882 content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (Mirvww.maps. m/help/f0galnotices maps.html) There is typically no cost to you or booking efforts Concierge Company ancr-nerican Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i > na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > » Ref#150818-001665 » Customer ( » ok thanks > > ) 08/18/2015 12:00 PM > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova < wrote: > > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 11:53 AM > » Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > » Regards, > » Natalia Molotkova > > Centurion Relationship Manager > > > > > > > » Hours: Monday through Friday 10:30am to 7:00pm EST > > > > » Customer ( ) 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > • > > On Ann 18 2015 at 11.13 AM, Natalia Molotkova > wrote: • > > > > > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM EFTA00343883 > > » Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > » Regards, > > > » Natalia Molotkova > > > » Centurion Relationship Manager > > > > > > > > > > > > » Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > » Sure, let me have a look.. > > > » Regards, > > > » Natalia Molotkova > > > » Centurion Relationship Manager > > > > > > > > > > > > » Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > > » Response (Administrator) 08/18/2015 07:48 AM > > » THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > » Customer ( ) 08/18/2015 07:48 AM > > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day is the. 11..ilp or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > > > > » Thanks, Lesley > > > > > > > > > > > > > > > > > > > > > > > > > > > » From: "American Express Travel" < > > > > > » Date: June 26, 2015 at 6:34:07 PM EDT > > > >>> » To: > > > > > » Subject: Invoice for 31AUG15 > EFTA00343884 > > > > > » > > > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ' ges. If you have any questions, please contact Centurion Travel Service at 1 • > > > > >> > > > > » If airline tickets are purchased for this itinerary: > > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > » http://myamextravel.com/baggage > > > > >> > > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > » > > > > > » Friday 03 Jul 15 > > > > » Other Information > > > > » > > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > > » Monday 31 Aug 15 > > > > > » Flight Information > > > > > >> > > > > > » Date 31 Aug 2015 > > > > > » Airline Aeroflot > > > > > » Airline Record Locator > > > > > » Flight/Class SU103 L Economy Class > > > > > » Origin New York, John F Kennedy International > > > > > » Destination Moscow, Sheremetyevo > > > > > » Departing 07:10 PM > > > > > » Arriving 11:25 AM / 01 Sep 2015 > > > > > » Departure Terminal Terminal 1 > > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > > » Estimated Time 9 Hrs 15 Mins > > > > > » Stops Non-stop > > > > > » Seats 18K EFTA00343885 • > > > > » Confirmed > > > > » Entry and Exit Information for Travel > > > > >> > > > > » American Express strongly recommendsthatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > >> > > > > > » > > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy . > > > > >> > > > > » See attached itinerary PDF or link for full terms and conditions. > > > > >> > > > > » PDF itinerary attachment: > > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > >> > > > > » http://www.adobe.com/products/acrobat/readstep.html > > > > >> > > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > >> > > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > >> > > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of-operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > >> > > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other EFTA00343886 American Express products to pay for supplier products and services. From time to time we ma > yen t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > >> > > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > » please note > > > > > The information contained in this communication is > > > > > confidential, may be attorney-client privileged, may > > > > > constitute inside information, and is intended only for > > > > > the use of the addressee. It is the property of > > > > » JEE > > > > » Unauthorized use, disclosure or copying of this > > > > > communication or any part thereof is strictly prohibited > > > > > and may be unlawful. If you have received this > > > > > communication in error, please notify us immediately by > > > > » return e-mail or by e-mail to , and > > > > > destroy this communication and all copies thereof, > > > > » including all attachments. copyright -all rights reserved > > > » Privacy Statement I Visit the Centurion Card website > > > » To learn more about e-mail security or report a suspicious e-mail, pleasevisitusatamericanexpress.com/phishing > >> >> • > > » © 2015 American Express. All rights reserved > > > > > > » When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on EFTA00343887 behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd > s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (tAtp://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (http://www.maps.go m/help/regalnotices maps.html) There is typically no cost to youlorrostboTiking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the action s or > i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more informalionpleasevisitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > > > > » Ref#150818-001665 > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > • > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > » Natalia Molotkova > > Centurion Relationship Manager >> > > >> > > > » Hours: Monday through Friday 10:30am to 7:00pm EST >> > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > » Sure, let me have a look.. > > » Regards, > > » Natalia Molotkova > > > > Centurion Relationship Manager EFTA00343888 > » Hours: Monday through Friday 10:30am to 7:00pm EST > >> > • > » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > » Customer ( ) 08/18/2015 07:48 AM > » Good moming Natasha...can you please change this ticket for to Moscow to December...like Dec. 11,18,1920,21...what ever day is till price or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts 1 >> > • > > Thanks, Lesley >> > > > > > > > > > > > > > > > > > > > > » From: "American Express Travel" < > > > » Date: June 26, 2015 at 6:34:07 PM EDT > > > » To: > > > » Subject: Invoice for » »> • > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 ' • 31AUG15 > » »> • > > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage » »> • > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > »> > > > »> > > > »> > > > »> > > > »> > > > »> > > > »> > > > >>> Friday 03 Jul 15 EFTA00343889 > > > > » Other Information > >>>> > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > » »> > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator > > > > » Flight/Class SU103 L Economy Class > > > > » Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving 11:25 AM / 01 Sep 2015 > > > > » Departure Terminal Terminal 1 > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > » Entry and Exit Information for Travel > » »> • > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry7ixit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > > »> > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy » »> • > > > » See attached itinerary PDF or link for full terms and conditions. » »> • > > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » »> • > > > » http://www.adobe.com/products/acrobat/readstep.html EFTA00343890 » »> • > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. » »> • > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. » »> • > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. » »> • > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may > en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers an recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. » »> • > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> »• »> > > > > > > > > > > > > > > > > > > — > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > EFTA00343891 > > » the use of the addressee. It is the property of > > » JEE > > » Unauthorized use, disclosure or copying of this > > » communication or any part thereof is strictly prohibited > > » and may be unlawful. If you have received this > > » communication in error, please notify us immediately by > > » return e-mail or by e-mail to , and > > » destroy this communication and all copies thereof, > > » including all attachments. copyright -all rights reserved > » Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing . >> > • > > © 2015 American Express. All rights reserved >> > • > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company wilt provide you with certain information about the service provider(s)_fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s > an d agrees that the exclusive remedy for any claims relating to services or products provided-by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) For "Map Legal Notices" click here: (.Ftirvww.maps.gahelp/fegalnotices maps.html) There is typically no cost to you i or n- :ist l000king efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i > na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > > >> > • > » Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:53 AM EFTA00343892 > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova •> Centurion Relationship Manager • > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST • > > > Customer ( ) 08/18/2015 11:39 AM •> This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < wrote: > > > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, > > » Natalia Molotkova > > > Centurion Relationship Manager > > > > > > > > > > » Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > » Sure, let me have a look.. > > » Regards, > > » Natalia Molotkova > > > Centurion Relationship Manager > > > > > > > > > > » Hours: Monday through Friday 10:30am to 7:00pm EST EFTA00343893 >>• > • > » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > » Customer ( ) 08/18/2015 07:48 AM > » Good moming Natasha...can you please change this ticket for to Moscow to December...like Dec. 11,18,1920,21...what ever day is tnipii•Ifly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >> > • > > Thanks, Lesley >> > > > > > > > > > > > > > > > > > > > > » From: "American Express Travel" < > > > » Date: June 26. 2015 at 6:34:07 PM EDT > > >>> To: > > > » Subject: Invoice for 31AUG15 » »> • > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 ' • » »> • > > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage » »> • > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > »> > > > »> > > > »> > > > »> > > > »> > > > »> > > > »> > > > >>> Friday 03 Jul 15 EFTA00343894 > > > » Other Information > » »> > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > » »> > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator > > > > » Flight/Class SU103 L Economy Class > > > > » Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving 11:25 AM / 01 Sep 2015 > > > > » Departure Terminal Terminal 1 > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > » Entry and Exit Information for Travel > » »> • > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry7Fxit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > > »> > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy » »> • > > > » See attached itinerary PDF or link for full terms and conditions. » »> • > > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » »> • > > > » http://www.adobe.com/products/acrobatireadstep.html » »> EFTA00343895 • > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. » »> • > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. » »> • > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. » »> • > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y > en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. » »> • > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > »> > > »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > > » please note > > » The information contained in this communication is > > » confidential, may be attorney-client privileged, may > > » constitute inside information, and is intended only for > > » the use of the addressee. It is the property of EFTA00343896 > > > » JEE > > > » Unauthorized use, disclosure or copying of this > > > » communication or any part thereof is strictly prohibited > > > » and may be unlawful. If you have received this > > > » communication in error, please notify us immediately by > > > » return e-mail or by e-mail to , and > > > » destroy this communication and all copies thereof, > > > » including all attachments. copyright -all rights reserved > > » Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing > > » > > > © 2015 American Express. All rights reserved > > >> > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s > an d agrees that the exclusive remedy for any claims relating to services or products provided-by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > » > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (.ft ireww.maps. m/help/fegalnotices maps.html) There is typically no cost to you or most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i > na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV/42001-0126 • > » > » > > » Ref#150818-001665 > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to EFTA00343897 it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova •> Centurion Relationship Manager > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM •> Sure, let me have a look.. > Regards, > Natalia Molotkova •> Centurion Relationship Manager • > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST • > > > Response (Administrator) 08/18/2015 07:48 AM •> THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day is.bes price o fly or closest to the price we have paid.../ know I won't hear from you until after 10am when your shift starts > > > > > > > > Thanks, Lesley > ». > ». > > » From: "American Express Travel" < > > » Date: June 26, 2015 at 6:34:07 PM EDT > > » To: > > » Subject: Invoice for 31AUG15 EFTA00343898 > > >> > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ' ges. If you have any questions, please contact Centurion Travel Service at 1 • > > » > > » If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > >> > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > » > > > » > > > » > > > » > > > » > > > > » Friday 03 Jul 15 > > > » Other Information > > >>> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information > > >>> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locator > > > » Flight/Class SU103 L Economy Class > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving 11:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > EFTA00343899 > > » Confirmed > > » Entry and Exit Information for Travel > > >> > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry rTiC•&Riirements e) for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy >> > > » • > > » See attached itinerary PDF or link for full terms and conditions. > > > » > > » PDF itinerary attachment: > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > >> > > » http://www.adobe.com/products/acrobat/readstep.html > > >> > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > >> > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > >> > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en EFTA00343900 > t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > » > > > » > >> > > >> > > >> > > >> > > >> > > > > > -- > > » please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > > » JEE > > » Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, please notify us immediately by > > » retum e-mail or by e-mail to , and > > > destroy this communication and all copies thereof, > > » including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing > > > > > © 2015 American Express. All rights reserved > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American EFTA00343901 Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an > d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (Ftireww.maps. m/help/legalnotices maps.html) . There is typically no cost to you 1or (1- :,st ldooking efforts Concierge Company ancWerican Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina > ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600- 469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 • > Response (Natalia Molotkova) 08/18/2015 12:34 PM • > Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. • > Regards, > Natalia Molotkova • > Centurion Relationship Manager • > Hours: Monday through Friday 10:30am to 7:00pm EST • > Customer ( ) 08/18/2015 12:21 PM • > Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can... but...) and if we can't then forget it...(no need to reserve Dec flight) > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova < wrote: > > > > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, EFTA00343902 might take up to 48 hours. > Regards, > Natalia Molotkova •> Centurion Relationship Manager • > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST • > > > Customer ( ) 08/18/2015 11:39 AM •> This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < wrote: > > > > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > » Natalia Molotkova > > Centurion Relationship Manager > > > > > > > » Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > » Sure, let me have a look.. > > » Regards, > > » Natalia Molotkova > > > Centurion Relationship Manager > > > > > > > > > > » Hours: Monday through Friday 10:30am to 7:00pm EST EFTA00343903 >> > • > » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > » Good moming Natasha...can you please change this ticket for to Moscow to December...like Dec. 11,18,1920,21...what ever day is tilli•fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >> > > > > Thanks, Lesley > >> > > > > > > > > > > > > > > > > > > > > » From: "American Express Travel" < > > > > » Date: June 26, 2015 at 6:34:07 PM EDT > > > > » To: > > > > » Subject: Invoice for > » »> • > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 ' • 31AUG15 > » »> • > > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage » »> • > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > »> > > > »> > > > »> > > > »> > » »> » »> » »> > > > >>> Friday 03 Jul 15 > > > > » Other Information EFTA00343904 > > > »> > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > » »> > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator > > > > » Flight/Class SU103 L Economy Class > > > > » Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving 11:25 AM / 01 Sep 2015 > > > > » Departure Terminal Terminal 1 > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > » Entry and Exit Information for Travel > » »> • > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry7ixit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. » »> > » »> • > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.comfprivacy » »> • > > > » See attached itinerary PDF or link for full terms and conditions. » »> • > > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » »> • > > > » http://www.adobe.com/products/acrobatlreadstep.html » »> > EFTA00343905 > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. » »> • > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. » »> • > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. » »> • > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y > en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. » »> • > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > »> > > »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > > » please note > > » The information contained in this communication is > > » confidential, may be attorney-client privileged, may > > » constitute inside information, and is intended only for > > » the use of the addressee. It is the property of EFTA00343906 > > » JEE > > > » Unauthorized use, disclosure or copying of this > > > » communication or any part thereof is strictly prohibited > > > » and may be unlawful. If you have received this > > > » communication in error, please notify us immediately by > > > » return e-mail or by e-mail to , and > > > » destroy this communication and all copies thereof, > > > » including all attachments. copyright -all rights reserved > > » Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing > >> > > > > © 2015 American Express. All rights reserved >> > • > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will-provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s > an d agrees that the exclusive remedy for any claims relating to services or products provided-by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > • > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (ffti ww.maps. m/help/legalnotices maps.html) . There is typically no cost to you 1or ri- :)st l000king efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i > na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > > >> > • > » Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want EFTA00343907 me to price new one? > > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM •> Sure, let me have a look.. > Regards, > Natalia Molotkova •> Centurion Relationship Manager • > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST • > > > Response (Administrator) 08/18/2015 07:48 AM •> THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day isi Mes . ..Jo [ fly or closest to the price we have paid.../ know I won't hear from you until after 10am when your shift starts Thanks, Lesley » From: "American Express Travel" < » Date: June 26, 2015 at 6:34:07 PM EDT » To: » Subject: Invoice for >> 31AUG15 > EFTA00343908 • > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ' ges. If you have any questions, please contact Centurion Travel Service at 1 • > > >> > > » If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > >> > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > » > > > » Friday 03 Jul 15 > > > » Other Information > > > >> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information > > > >> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locator > > > » Flight/Class SU103 L Economy Class > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving 11:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > > > » Confirmed EFTA00343909 • > > » Entry and Exit Information for Travel > > >> > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry 7reqthrements e) for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > >> > > > » > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy > > >> > > » See attached itinerary PDF or link for full terms and conditions. > > >> > > » PDF itinerary attachment: > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > >> > > » http://www.adobe.com/products/acrobat/readstep.html > > >> > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > >> > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > >> > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > >> > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en > t er into other business relationships with suppliers and these arrangements, including EFTA00343910 levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > >> >-- • > » please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > » JEE > » Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify us immediately by > » retum e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > » including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website •> To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing > > > © 2015 American Express. All rights reserved • > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card EFTA00343911 Member, and expressly understands an > d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (Hirivww.maps. m/help/legalnotices maps.html) There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina > ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600- 469-694, Iowa TA/4002. Nevada NV#2001-0126 > > > > > > Ref#150818-001665 • > Customer ( • > ok thanks ) 08/18/2015 12:00 PM > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova < wrote: > > > > > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > > Customer ( ) 08/18/2015 11:39 AM > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... EFTA00343912 > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < wrote: > > > > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, > > » Natalia Molotkova > > > Centurion Relationship Manager > > > > > > > > > > » Hours: Monday through Friday 10:30am to 7:00pm EST > > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > » Sure, let me have a look.. > » Regards, > » Natalia Molotkova > > Centurion Relationship Manager > > > > > > > » Hours: Monday through Friday 10:30am to 7:00pm EST > > > > » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 1T,18,1920,21...what ever day is tnipM•Ifly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts l > > > > > Thanks, Lesley EFTA00343913 >> >> >> >> >> >> • > > > » From: "American Express Travel" < > > > » Date: June 26, 2015 at 6:34:07 PM EDT > > > » To: > > > » Subject: Invoice for » »> • > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 ' • 31AUG15 > » »> • > > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage » »> • > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > »> > > > »> > > > »> > > > »> > > > »> > > > »> > > > »> > > > >>> Friday 03 Jul 15 > > > » Other Information » »> > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > » »> > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator > > > > » Flight/Class SU103 L Economy Class > > > > » Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > EFTA00343914 > > > » Departing 07:10 PM > > > » Arriving 11:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > » Entry and Exit Information for Travel » »> • > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry7ixit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > > »> > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy » »> • > > > » See attached itinerary PDF or link for full terms and conditions. » »> • > > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » »> • > > > » http://www.adobe.com/products/acrobat/readstep.html » »> • > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. » »> • > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. » »> • > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. EFTA00343915 » »> • > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y > en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. » »> • > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > »> > > > »> > > > > > > > > > > > > > > > > > > > > > > > > > > » »-- • > > » please note > > » The information contained in this communication is > > » confidential, may be attorney-client privileged, may > > » constitute inside information, and is intended only for > > » the use of the addressee. It is the property of > > » JEE > > » Unauthorized use, disclosure or copying of this > > » communication or any part thereof is strictly prohibited > > » and may be unlawful. If you have received this > > » communication in error, please notify us immediately by > > » return e-mail or by e-mail to , and > > » destroy this communication and all copies thereof, > > » including all attachments. copyright -all rights reserved > » Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing . > > > EFTA00343916 > > © 2015 American Express. All rights reserved > >> > • > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company wilt provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s > an d agrees that the exclusive remedy for any claims relating to services or products provided-by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > • > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (Mirevww.maps.ga/help/legalnotices maps.html) There is typically no cost to you or most booking efforts Concierge Company ancWerican Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i > na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisihsamericanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > > >> > • > » Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova •> Centurion Relationship Manager > > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM EFTA00343917 > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST • > > > Response (Administrator) 08/18/2015 07:48 AM •> THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day isi.esi. .. -iceo fly or closest to the price we have paid.../ know I won't hear from you until after 10am when your shift starts 1 > > > > Thanks, Lesley > > > > >> > > >> > > >> > • > > » From: "American Express Travel" < > > » Date: June 26, 2015 at 6:34:07 PM EDT > > » To: > > » Subject: Invoice for > > >> 31AUG15 > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ' ges. If you have any questions, please contact Centurion Travel Service at 1 • > > >> > > » If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > >> > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: EFTA00343918 > > > » > > > » Friday 03 Jul 15 > > > » Other Information > > > >> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information > > > >> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locator > > > » Flight/Class SU103 L Economy Class > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving 11:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > » Entry and Exit Information for Travel > > > >> > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > > » > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy > > » > > > » See attached itinerary PDF or link for full terms and conditions. EFTA00343919 > > > » > > > » PDF itinerary attachment: > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > >> > > » http://www.adobe.com/products/acrobat/readstep.html > > >> > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > >> > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > >> > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en > t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > » > > > » > >> > > >> > > >> > > >> > > EFTA00343920 >> > > > > > -- > > » please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > > » JEE > > » Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, please notify us immediately by > > » retum e-mail or by e-mail to , and > > > destroy this communication and all copies thereof, > > » including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing > > > > > @ 2015 American Express. All rights reserved > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)_fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an > d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (Mjrivww.maps.g m/help/fogalnotices maps.html) There is typically no cost to you irnst or n l000king efforts Concierge Company ancWnerican Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina > ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also EFTA00343921 provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600- 469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 • > Response (Natalia Molotkova) 08/18/2015 11:53 AM • > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. • > Regards, > Natalia Molotkova > Centurion Relationship Manager • > Hours: Monday through Friday 10:30am to 7:00pm EST • > Customer ( ) 08/18/2015 11:39 AM • > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < wrote: > > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova •> Centurion Relationship Manager • > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > EFTA00343922 > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST • > > > Response (Administrator) 08/18/2015 07:48 AM •> THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day islibes . ..Jo [ fly or closest to the price we have paid.../ know I won't hear from you until after 10am when your shift starts > > > > Thanks, Lesley > > > > >> > >> > >> > > > > » From: "American Express Travel" < > > > » Date: June 26, 2015 at 6:34:07 PM EDT > > > » To: > > > » Subject: Invoice for > > > >> 31AUG15 > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ' ges. If you have any questions, please contact Centurion Travel Service at 1 • > > >> > > » If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > >> > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> EFTA00343923 > > > » > > > » > > > » Friday 03 Jul 15 > > » Other Information > > >> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information > > > >> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locator > > > » Flight/Class SU103 L Economy Class > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving 11:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > » Entry and Exit Information for Travel > > > >> > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry 7reciuirements e) for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. • > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy >> > >> > > > >> EFTA00343924 • > > » See attached itinerary PDF or link for full terms and conditions. > > >> > > » PDF itinerary attachment: > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > >> > > » http://www.adobe.com/products/acrobat/readstep.html > > >> > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > >> > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > >> > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > >> > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en > t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > » > > » >> > EFTA00343925 >> > >> > >> >-- • > » please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > » JEE > » Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify us immediately by > » retum e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > » including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website •> To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing > > > © 2015 American Express. All rights reserved • > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an > d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.comlhelplterms maps.html) . For "Map Legal Notices" click here: (Ftiryww.maps. m/help/fegalnotices maps.html) There is typically no cost to you for most booking efforWicierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina EFTA00343926 > ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600- 469-694, Iowa TN4002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 • > Response (Natalia Molotkova) 08/18/2015 11:13 AM • > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. • > Regards, > Natalia Molotkova > Centurion Relationship Manager • > Hours: Monday through Friday 10:30am to 7:00pm EST • > Response (Natalia Molotkova) 08/18/2015 10:34 AM • > Sure, let me have a look.. • > Regards, > Natalia Molotkova • > Centurion Relationship Manager • > Hours: Monday through Friday 10:30am to 7:00pm EST • > Response (Administrator) 08/18/2015 07:48 AM • > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! • > Customer ( ) 08/18/2015 07:48 AM EFTA00343927 • > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the beirricill. closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > Thanks, Lesley > > > > > > > > > » From: "American Express Travel" < > » Date: June 26, 2015 at 6:34:07 PM EDT > » To: > » Subject: Invoice for >> > • > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 31AUG15 > >>> > > » If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > >> > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >> > Friday 03 Jul 15 Other Information CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT Monday 31 Aug 15 Flight Information Date 31 Aug 2015 Airline Aeroflot EFTA00343928 > > » Airline Record Locator > > » Flight/Class SU103 L Economy Class > > » Origin New York, John F Kennedy International > > » Destination Moscow, Sheremetyevo > > » Departing 07:10 PM > > » Arriving 11:25 AM / 01 Sep 2015 > > » Departure Terminal Terminal 1 > > » Arrival Terminal Terminal D - Domestic/Intl > > » Estimated Time 9 Hrs 15 Mins > > » Stops Non-stop > > » Seats 18K > > » Confirmed > > » Entry and Exit Information for Travel > >> > • > » American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >>> >>> • > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy >> > • > » See attached itinerary PDF or link for full terms and conditions. >> > • > » PDF itinerary attachment: > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >> > • > » http://www.adobe.com/products/acrobat/readstep.html >> > • > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> > • > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >> > • > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for EFTA00343929 travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >> > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t > er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >> > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > • > > > > > > > > > > > -- > > please note > The information contained in this communication is > confidential, may be attomey-client privileged, may > constitute inside information, and is intended only for > the use of the addressee. It is the property of > JEE > Unauthorized use, disclosure or copying of this > communication or any part thereof is strictly prohibited > and may be unlawful. If you have received this > communication in error, please notify us immediately by > return e-mail or by e-mail to , and > destroy this communication and all copies thereof, EFTA00343930 > including all attachments. copyright -all rights reserved > I • Privacy Statement > > Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.corniphishing > © 2015 American Express. All rights reserved > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(slfulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands > and agrees that the exclusive remedy for any, claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: r.://www.maps.goog maps.html) . cmere is typically no cost to youicTir most booking Ifikor Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. > American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > • Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 12:46 PM > Lesley, the one way ticket from NY to Moscow with Aeroflot is so cheap: December 17,21,22 and 23 - only 415.00USD. What date to hold while we are waiting fro the respond from the rate desk? > Regards, > Natalia Molotkova > • > liout lion• M ay ttwoi. Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 12:40 PM > I will... > Regards • • > ours: on ay through Friday 10:30am to 7:00pm EST > Customer ( 08/18/2015 12:39 PM EFTA00343931 > ok, so when they get back to you (up to 48 hours from now) just let me know! > On Aua 18 2015 at 12.34 PM Natalia Molotkova > wrote: > • > > > > > Response (Natalia Molotkova) 08/18/2015 12:34 PM > > Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. > > Regards > > Natalia Molotkova > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Customer ( ) 08/18/2015 12:21 PM > > Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can...but...) and if we can't then forget it...(no need to reserve Dec flight) > > > On Aua 18 2015 at 11.53 AM Natalia Molotkova > wrote: > > > > > > > > > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > > Regards > > > Natalia Molotkova > > > > > > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > Customer ( r) 08/18/2015 11:39 AM > > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > > > On Aua 18 2015 at 11.13 AM Natalia Molotkova > wrote: > > > > > > > > > > > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > > Regards > > > > Natalia Molotkova > > > > > > > > > > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > > Sure, let me have a look.. > > > > Regards, > > > > Natalia Molotkova >> » ^ > > > > > > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > > > Response (Administrator) 08/18/2015 07:48 AM > > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the EFTA00343932 next available Centurion Sunnnrt Assnriate. Have a wonderful day! > > > > Customer (I ) 08/18/2015 07:48 AM > > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is thiIM•11 fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > > > > > > Thanks, Lesley > > > > > > > > > > > > > > > > > > > > > > > » From: "American Express Travel" > > > > » Date: PM EIS > > > > » To: > > > > >> Subject: nvoice or 31AUG15 > > > > » > > > > >> DO NOT REPLY TO THIS EMAIL. This messa e was sent from a notification only address that cannot accept incoming m u have any questions, please contact Centurion Travel Service at 1 > > > > » > > > > » If airline tickets are purchased for this itinerary: > > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > » http://myamextravel.com/baggage > > > > » > > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > » > > > > » Friday 03 Jul 15 > > > > >> Other Information > > > > » > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > >> Flight Information > > > > » > > > > » Date 31 Aug 2015 > > > > >> Airline Aeroflot > > > > >> Airline Record Locator > > > > >> Flight/Class SU103 L Economy lass > > > > >> Origin New York, John F Kennedy International > > > > >> Destination Moscow, Sheremetyevo > > > > >> Departing 07:10 PM > > > > >> Arriving 11:25 AM /01 Sep 2015 > > > > >> Departure Terminal Terminal 1 > > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > > >> Estimated Time 9 Hrs 15 Mins > > > > >> Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > >> Entry and Exit Information for Travel > > > > » > > > > >> American Express strongly recommendsthatyoupertodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > » > > > > » > > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > » > > > > >> See attached itinerary PDF or link for full terms and conditions. > > > > » > > > > >> PDF itinerary attachment: EFTA00343933 > > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > » > > > > >> http://www.adobe.com/products/acrobat/readstep.html > > > > » > > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > » > > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > » > > > > >> Liability Statement. American Express Travel Related Services Company: Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex' ) act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease: accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > » > > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors: including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > » > > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: IJBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > please note > > > > > The information contained in this communication is > > > > > confidential, may be attorney-client privileged, may > > > > > constitute inside information, and is intended only for > > > > > the use of the addressee. It is the property of > > > » JEE > > > > > Unauthorized use, disclosure or copying of this > > > > > communication or any p,art thereof is strictly prohibited > > > > > and may be unlawful. If you have received this > > > » communication in error, please notify us immediately by > > > > > return e-mail or by e-mail to J I. and > > > > > destroy this communication and all copies thereof, > > > > > including all attachments. copyright -all rights reserved > > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, pleasevisitusatamericanexpress.com/phishing. > > > > > > > > © 2015 American Express. All rights reserved > > > > EFTA00343934 > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayoti© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/helpiterms maps.html).For "Map Legal Notices" click here: WtrO7Wvw.maps.goc m/help/ligarn maps.html). There is typically no cost o you thTo 'i • nost-FpOking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing 'purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For moreinformationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > > > > > > Ref#150818-001665 > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > Regards, > > > Natalia Molotkova > > > >> > >> > > > > ours: I nay through Friday 10:30am to 7:00pm EST >> > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > > Regards, > » Natalia Molotkova >> > >> > >> > > > > ours: on ay through Friday 10:30am to 7:00pm EST >> > > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Sunnort Asspciate. Have a wonderful day! > > > Customer ( I) 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18 19,20,21...what ever day isnilitr,o fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >> > > > > Thanks, Lesley EFTA00343935 >> > >> >> >> >> >> >> > > > >> From: "American Express Travel" < > > > > » Dat • M DT > > > » To: > > > >> Subjec : nvoice or 31AUG15 > > »> > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. u have any questions, please contact Centurion Travel Service at 1 > > »> > > > >> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage > > »> > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > > » Friday 03 Jul 15 > > > >> Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > >> Flight Information > > »> > > > >> Date 31 Aug 2015 > > > >> Airline Aeroflot > > > >> Airline Record Locator > > > >> Flight/Class SU103 L Economy lass > > > >> Origin New York, John F Kennedy International > > > >> Destination Moscow, Sheremetyevo > > > >> Departing 07:10 PM > > > >> Arriving 11:25 AM / 01 Sep 2015 > > > >> Departure Terminal Terminal 1 > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > >> Estimated Time 9 Hrs 15 Mins > > > >> Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > >> Entry and Exit Information for Travel > > »> > > > >> American Express strongly recommends thatyouperiodicallyreviewwww.WsacentraLcomiamex for the most up to date and accurate en y exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > »> > > > >> See attached itinerary PDF or link for full terms and conditions. > > »> > > > >> PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > > » http://www.adobe.com/products/acrobat/readstep.html > > »> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > >> EFTA00343936 > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. » »> > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease%accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. » »> > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we pia y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. » »> > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: IJBl#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any art thereof is strictly prohibited > > > > and may be unlawful. If' you have received this > > » communication in error, please nntifv tic immediately by > > > > return e-mail or by e-mail to 1, and > > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. >> > > > > © 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of EFTA00343937 Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html).For "Map Legal Notices" click here: Wtp://www.maps. m/help/liegala maps.html). There is typically no cost o you fhTo 'i nost-Fooling efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevIsitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > > > > Ref#150818-001665 > > Customer ( 08/18/2015 12:00 PM > > ok thanks > > > On Aua 10 2015 at 11.53 AM Natalia Molotkova > wrote: > > >> > >> > > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > > Regards, > » Natalia Molotkova >> > >> > >> > > > > ours: on ay through Friday 10:30am to 7:00pm EST >> > > > > Customer ( ) 08/18/2015 11:39 AM > > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... >> > > > On Aua 18 2015 at 11.13 AM Natalia Molotkova > wrote: > > > > > > > > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > > Regards > > > > Natalia olotkova > > > > > > > > > > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > > Sure, let me have a look.. EFTA00343938 > > > > Regards, > > > > Natalia Molotkova > > > > > > > > > > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > > > Response (Administrator) 08/18/2015 07:48 AM > > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Sunnnrt Accnriate. Have a wonderful day! > > > > Customer I] ) 08/18/2015 07:48 AM > > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the es fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > > > > > > Thanks, Lesley > > > > > > > > > > > > > > > > > > > > > > > >> From: "American Express Travel" l" > > > > >> Dat . • • M IL:ft > > > > » To: > > > > >> Subject: nvoice or 31AUG15 > > > > » > > > > >> DO NOT REPLY TO THIS EMAIL. This messa e was sent from a notification only address that cannot accept incoming m u have any questions, please contact Centurion Travel Service at 1 > > > > » > > > > >> If airline tickets are purchased for this itinerary: > > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > » http://myamextravelcom/baggage > > > > » > > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > » > > > > » Friday 03 Jul 15 > > > > >> Other Information > > > > » > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > >> Flight Information > > > > » > > > > » Date 31 Aug 2015 > > > > >> Airline Aeroflot > > > > >> Airline Record Locator > > > > >> Flight/Class SU103 L Economy lass > > > > » Origin New York, John F Kennedy International > > > > >> Destination Moscow, Sheremetyevo > > > > >> Departing 07:10 PM > > > > >> Arriving 11:25 AM / 01 Sep 2015 > > > > >> Departure Terminal Terminal 1 > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > >> Estimated Time 9 Hrs 15 Mins > > > > >> Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > >> Entry and Exit Information for Travel > > > > » > > > > >> American Express strongly recommendsthatyouperiodicallyreviewwww.VisacentraLcomfamex for the most up to date and accurate entry hTe—Ti •eciuirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information EFTA00343939 provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > » > > > > » > > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > » > > > > >> See attached itinerary PDF or link for full terms and conditions. > > > > » > > > > >> PDF itinerary attachment: > > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > » > > > > >> http://www.adobe.com/products/acrobat/readstep.html > > > > » > > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > » > > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > » > > > > >> Liability Statement. American Express Travel Related Services Company: Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex' ) act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > » > > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > » > > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > please note > > > > > The information contained in this communication is > > > > > confidential, may be attorney-client privileged, may > > > > > constitute inside information, and is intended only for > > > > > the use of the addressee. It is the property of > > > » JEE > > > > > Unauthorized use, disclosure or copying of this EFTA00343940 > > > > > communication or any art thereof is strictly prohibited > > > > > and may be unlawful. If' you have received this > > > » communication in error, please nntifv us immediately by > > > > > return e-mail or by e-mail to and > > > > > destroy this communication and all copies thereof, > > > > > including all attachments. copyright -all rights reserved > > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, pleasevisitusatamericanexpress.com/phishing. > > > > > > > > © 2015 American Express. All rights reserved > > > > > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written f ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: WtrObtiww.maps. m/help/legalnottces maps.html). There is typically no cost o you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing 'purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For moreinformationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > > > > > > Ref#150818-001665 > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > > > Natalia Molotkova >> > >> > >> > > > > ours: on ay through Friday 10:30am to 7:00pm EST >> > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > > Regards > > > Natalia Molotkova >> > ^ • >> > >> > > > > ours: on ay through Friday 10:30am to 7:00pm EST >> > > > > Response (Administrator) 08/18/2015 07:48 AM EFTA00343941 > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurinn Sunnnrt Assnciate. Have a wonderful day! > > > Customer c p 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is..., fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >> > > > > Thanks, Lesley >> > > > > > > > > > > > > > > > > >> From: "American Express Travel" < > > > » Date. PM DT > > > » To: > > > >> Sublet : nvoice or 31AUG15 > > »> > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming meaaanes. If vnu have any questions, please contact Centurion Travel Service at 1 > > »> > > > >> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage > > »> > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > > » Friday 03 Jul 15 > > > >> Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > >> Flight Information > > »> > > > >> Date 31 Aug 2015 > > > >> Airline Aeroflot > > > >> Airline Record Locator > > > >> Flight/Class SU103 L Economy lass > > > >> Origin New York, John F Kennedy International > > > >> Destination Moscow, Sheremetyevo > > > >> Departing 07:10 PM > > > >> Arriving 11:25 AM / 01 Sep 2015 > > > >> Departure Terminal Terminal 1 > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > >> Estimated Time 9 Hrs 15 Mins > > > >> Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > >> Entry and Exit Information for Travel > > »> > > > >> American Express strongly recommends thatyouperiodicallyrevievnyvvve.Vitacentral.comiamex for the most up to date and accurate ry er exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > » > > > » > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. EFTA00343942 > > »> > > > >> See attached itinerary PDF or link for full terms and conditions. > > »> > > > >> PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > > » http://www.adobe.com/products/acrobat/readstep.html > > »> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we gm y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > »> > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: 11BI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any art thereof is strictly prohibited > > > > and may be unlawful. If' you have received this > > » communication in error, Weans, notify us immediately by > > > > return e-mail or by e-mail to [, and > > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. EFTA00343943 >> > > > > © 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written t ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: fftj0v7ww.maps.gcMpg m/help/legalnotices maps.html). There is typically no cost o you — Miost or booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing 'purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > > > > Ref#150818-001665 > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards > > Natalia Molotkova > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Customer ( ) 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > On Aua 18 2015 at 11.13 AM Natalia Molotkova > wrote: > > >> > >> > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > Regards, > > > Natalia Molotkova >> > >> > >> > EFTA00343944 > > > Hours: Monday through Friday 10:30am to 7:00pm EST >> > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > > Regards, > > > Natalia Molotkova >> > > > > >> > > > > ours: one ay through Friday 10:30am to 7:00pm EST >> > > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Cntiirinn SIMIDOrt Associate. Have a wonderful day! > > > Customer ( 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec.17,18,19,20,21...what ever day is a es price o fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >> > > > > Thanks, Lesley >> > > > > > > > > > > > > > > > > >> From: "American Express Travel" < > > > » Date. PM DT > > > » To: > > > >> Subjec : nvoice or 31AUG15 > > »> > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messaoes. If you have any questions, please contact Centurion Travel Service at 1 > > »> > > > >> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.comlbaggage > > »> > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > > » Friday 03 Jul 15 > > > >> Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > >> Flight Information > > »> > > > >> Date 31 Aug 2015 > > > >> Airline Aeroflot > > > »Airline Record Locator > > > >> Flight/Class SU103 L Economy lass > > > >> Origin New York, John F Kennedy International > > > >> Destination Moscow, Sheremetyevo > > > >> Departing 07:10 PM > > > >> Arriving 11:25 AM / 01 Sep 2015 > > > >> Departure Terminal Terminal 1 > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > >> Estimated Time 9 Hrs 15 Mins > > > >> Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > >> Entry and Exit Information for Travel > > > >> EFTA00343945 > > > » American Express strongly recommends thatyouperiodicallyreviewwww.VISacentral.com/amex for the most up to date and accurate We t erut requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > »> > > > >> See attached itinerary PDF or link for full terms and conditions. > > »> > > > >> PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > > » http://www.adobe.com/products/acrobaVreadstep.html > > »> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resultin, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > »> > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: 11BI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for EFTA00343946 > > > > the use of the addressee. It is the property of > > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any art thereof is strictly prohibited > > > > and may be unlawful. If' you have received this > > » communication in error, please nntifv us immediately by > > > > return e-mail or by e-mail to 1, and > > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. >> > > > > © 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written t ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: fftPvicww.maps.g m/help/legalnotices maps.html). There is typically no cost o you — Moi -iost booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing pturposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > > > > Ref#150818-001665 > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards > > Natalia Molotkova > > ' • > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > > > EFTA00343947 > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available centurinn Sunnnrt Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is t i es pM.) fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > > Thanks, Lesley > > >> > >> > >> > > >>> From: "American Express Travel" > > » Dat M D > > » To: > >>> Subjec nvoice or 31AUG15 > > » > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming m u have any questions, please contact Centurion Travel Service at 1 > > » > > >> If airline tickets are purchased for this itinerary: > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > » > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > >> Friday 03 Jul 15 > > >> Other Information > > » > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > » > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record Locator > > >> Flight/Class SU103 L Economyb lass > > >> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > » Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > » Seats 18K > > >> Confirmed > > >> Entry and Exit Information for Travel > > » > >>> American Express strongly recommends that youperiodicallyreviewwww.Visacentralcom/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > > >> You may receive customer service emails even if you have requested not to EFTA00343948 receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > > >> PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobatlreadstep.html > > » > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > > >> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > >> > > >> >> > >> > >> > >> > >> > > > > -- > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, please nntifv es immediately by > > > return e-mail or by e-mail to j , and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved EFTA00343949 > > Privacy Statement IVisit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamerIcanexpress.com/phIshing. > > > > @ 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written f ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/helpiterms maps.html). For "Map Legal Notices" click here: WtpT/ww.maps. m/help/litgall maps.html). There is typically no cost o you fhTo 'i. nost-FoOgng efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing pturposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.comitravelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 12:34 PM > Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. > Regards, > Nafalia Molotkova > ours: on ay through Friday 10:30am to 7:00pm EST > Customer d 08/18/2015 12:21 PM > Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can...but...) and if we can't then forget it...(no need to reserve Dec flight) > On Aua 18 2015 at 11.53 AM Natalia Molotkova > wrote: > • > > > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards > > Nafalia Molotkova > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Customer ( ) 08/18/2015 11:39 AM EFTA00343950 > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > On Aua 18 2015 at 11.13 AM Natalia Molotkova > wrote: > > >> > >> > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > Regards, > > > Natalia Molotkova >> > ' >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > » Regards, > > > Natalia Molotkova >> >^ >> > >> > > > > ours: on ay through Friday 10:30am to 7:00pm EST >> > > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Cnturion Simnrirt Assqciate. Have a wonderful day! > > > Customer ( I) 08(18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is a es price o fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >> > > > > Thanks, Lesley >> > > > > > > > > > > > > > > > > >> From: "American Express Travel" > > > » Dat • PM EDT > > > » To: > > > >> Sublet : nvoice or 31AUG15 > > »> > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messaaec. If you have any questions, please contact Centurion Travel Service at 1 > > »> > > > >> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage > > »> > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> > > > >> > > > >> > > > >> > > »> > > »> > > > » Friday 03 Jul 15 EFTA00343951 > > > >> Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > >> Flight Information > > »> > > > >> Date 31 Aug 2015 > > > >> Airline Aeroflot > > > >> Airline Record Locator > > > >> Flight/Class SU103 L Economy lass > > > >> Origin New York, John F Kennedy International > > > >> Destination Moscow, Sheremetyevo > > > >> Departing 07:10 PM > > > >> Arriving 11:25 AM / 01 Sep 2015 > > > >> Departure Terminal Terminal 1 > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > >> Estimated Time 9 Ws 15 Mins > > > >> Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > >> Entry and Exit Information for Travel > > »> > > > » American Express strongly recommends thatyouperiodicallyreviewwww.ViSacentral.com/amex for the most up to date and accurate Mer .reTut requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices. please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > »> > > > >> See attached itinerary PDF or link for full terms and conditions. > > »> > > > >> PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > > » http://www.adobe.com/products/acrobatlreadstep.html > > »> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resultin, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er EFTA00343952 into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. » »> > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: DEll#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any p.art thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > » communication in error, please !vilify us immediately by > > > > return e-mail or by e-mail to 1, and > > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. >> > > > > © 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written [ Permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: WtiOv7ww.maps.gcM)g am/help/legalnotices maps.html). There is typically no cost o yornost booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 EFTA00343953 > > > Ref#150818-001665 > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards > > Natalia Molotkova > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards > > Natalia Molotkova > > " > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available pentiirinn Sunnnrt Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > > Good morning Na tasha.* .can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is t .s ], fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > > Thanks, Lesley > > >> > >> > >> > > > >> From: "American Express Travel" <! > > >> Dat • • • M EDT > > » To: > > >> Subjec : nvoice or 31AUG15 > > » > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming m u have any questions, please contact Centurion Travel Service at 1 > > » > > >> If airline tickets are purchased for this itinerary: > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > » > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > >> Friday 03 Jul 15 > > >> Other Information > > » > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > » > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record Locator EFTA00343954 > > >> Flight/Class SU103 L Economy Class > > >> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > » Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > » Seats 18K > > >> Confirmed > > >> Entry and Exit Information for Travel > > » > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > > >> PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > > >> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease%accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel EFTA00343955 Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > » > > » >> > >> > >> > >> > >> > > > > -- > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, please notify us immediately by > > > return e-mail or by e-mail to j , and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. > > > > © 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written t ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: WtPvCiww.maps. m/helpIligalnotices maps.html). There is typically no cost o yotriost booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing pturposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > Customer (I 08/18/2015 12:00 PM > ok thanks > On Aua 18 2015 at 11.5'; AM Natalia Molotkova > wrote: • > > > > EFTA00343956 > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards > > Natalia Molotkova > > " > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Customer ( ) 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > On Ana 18 2015 at 11.14 AM Natalia Molotkova > wrote: > > >> > >> > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > Regards, > > > Natalia Molotkova > > > >> > >> > > > > ours: on ay through Friday 10:30am to 7:00pm EST >> > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > > Regards > > > Natalia Molotkova > > > - • • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Sum-tort Assnciate. Have a wonderful day! > > > Customer c p 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec.17,18,19,20,21...what ever day isi.e...ffo fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >> > > > > Thanks, Lesley >> > > > > > > > > > > > > > > > > >> From: "American Express Travel" > > > >> Dat • • • PM DT > > >>> To: > > > >> Subjec : nvoice or 31AUG15 > > »> > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming m u have any questions, please contact Centurion Travel Service at 1 > > »> > > > >> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage > > »> > > > » Your travel arrangements are outlined below in the email. Please refer to EFTA00343957 attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > > » Friday 03 Jul 15 > > > >> Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > >> Flight Information > > »> > > > >> Date 31 Aug 2015 > > > >> Airline Aeroflot > > > >> Airline Record Locator > > > >> Flight/Class SU103 L Economy lass > > > >> Origin New York, John F Kennedy International > > > >> Destination Moscow, Sheremetyevo > > > >> Departing 07:10 PM > > > >> Arriving 11:25 AM / 01 Sep 2015 > > > >> Departure Terminal Terminal 1 > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > >> Estimated Time 9 Hrs 15 Mins > > > >> Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > >> Entry and Exit Information for Travel > > »> > > > >> American Express strongly recommends thatyouperiodicallyreviewwww.Vitacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > »> > > > >> See attached itinerary PDF or link for full terms and conditions. > > »> > > > >> PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > > » http://www.adobe.com/products/acrobat/readstep.html > > »> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease%accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and EFTA00343958 making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. » »> > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: 1.16l#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > » communication in error, please notify us immediately by > > > > return e-mail or by e-mail to I, and > > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. >> > > > > © 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by dayot© and may not be used without written f ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: WtrUriww.maps. m/help/legalnotices maps.html). There is typically no cost o youWost booking efforts Concierge Company and American Express perform EFTA00343959 on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing 'purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevIsitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > > > > Ref#150818-001665 > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards > > Natalia Molotkova > > " > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > Natalia Molotkova > > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available fThntitrion Sunnort Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is Ms, fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > > Thanks, Lesley > > >> > >> > >> > > > >> From: "American Express Travel" At > > » Date. PM EDT > > » To: > > >> Subjec : nvo ce or 31AUG15 > > » > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming meccanec. If you have any questions, please contact Centurion Travel Service at 1 > > » > > >> If airline tickets are purchased for this itinerary: > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > » > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: EFTA00343960 > > » > > >> Friday 03 Jul 15 > > >> Other Information > > » > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > » > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record Locator > > >> Flight/Class SU103 L Economyb lass > > >> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > » Seats 18K > > >> Confirmed > > >> Entry and Exit Information for Travel > > » > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > > >> PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > > >> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from EFTA00343961 suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > >> > > >> >> > >> > >> > >> > >> > >> > > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If' you have received this > > > communication in error, please nntifv UR immediately by > > > return e-mail or by e-mail to , and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. > > > > @ 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written f ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: hp ww.maps.goog maps.html). There is typically no cost o you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing 'purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 EFTA00343962 > > > > > > Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Nafalia Molotkova > ours: on ay through Friday 10:30am to 7:00pm EST > Customer d l) 08/18/2015 11:39 AM > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > On Aua 18 2015 at 11.13 AM Natalia Molotkova > wrote: > • > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Nafalia Molotkova > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards > > Nafalia Molotkova > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Sunnort Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is Ms., fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > > Thanks, Lesley > > >> > >> > >> > > >>> From: "American Express Travel" > > >> Dat • - • M > > » To: > >>> Sublet : nvoice or 31AUG15 > > » > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. u have any questions, please contact Centurion Travel Service at 1 > > » > > >> If airline tickets are purchased for this itinerary: > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: EFTA00343963 > > >> http://myamextravel.com/baggage > > » > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > >> Friday 03 Jul 15 > > >> Other Information > > » > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > » > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record Locator > > >> Flight/Class SU103 L Economyb lass > > >> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > » Seats 18K > > >> Confirmed > > >> Entry and Exit Information for Travel > > » > > >> American Express strongly recommends that youperiodicallyrevIewwww.VIsacentralcom/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.amerIcanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > > >> PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobatireadstep.html > > » > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > > >> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease%accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology EFTA00343964 systems, or any other cause beyond the control of Amex. > > » > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > >> > > >> >> > >> > >> > >> > >> > > > > -- > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If' you have received this > > > communication in error, please nntifv its immediately by > > > return e-mail or by e-mail to , and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Cardwebsite > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. > > > > © 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: EFTA00343965 http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: fftiO7itiww.maps.gcMhelp/legainotices maps.html). There is typically no cost o yotrriost booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing 'purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > • • *. > ot. sloriiay irough Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. >> Wa ards lialkolotkova ^ • • > ours: on ay through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Stinnort Assnrtiate. Have a wonderful day! > Customer (l ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for t Moscow to December...like Dec. 17,18,19,20,21...what ever day iPILI es RP,IMo . fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > Thanks, Lesley > • > > > > > > >> From: "American Express Travel" ≤I > » Date: PM EDT > » To: > >> Subjec : nvoice or 31AUG15 >>> > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming in ssaa 5 ff you have any questions, please contact Centurion Travel Service at 1 >>> > >> If airline tickets are purchased for this itinerary: > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > » http://myamextravel.com/baggage >>> > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: EFTA00343966 >>> >>> >>> >>> > >> Friday 03 Jul 15 > >> Other Information >>> > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > >> Monday 31 Aug 15 > >> Flight Information >>> > >> Date 31 Aug 2015 > >> Airline Aeroflot > >> Airline Record Locator > >> Flight/Class SU103 L Economy lass > >> Origin New York, John F Kennedy International > >> Destination Moscow, Sheremetyevo > >> Departing 07:10 PM > >> Arriving 11:25 AM / 01 Sep 2015 > >> Departure Terminal Terminal 1 > >> Arrival Terminal Terminal D - Domestic/Intl > >> Estimated Time 9 Hrs 15 Mins > >> Stops Non-stop > >> Seats 18K > >> Confirmed > >> Entry and Exit Information for Travel >>> > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> > >> > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>> > >> See attached itinerary PDF or link for full terms and conditions. >>> > >> PDF itinerary attachment: > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> > » http://www.adobe.com/products/acrobat/readstep.html >>> > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>> > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >>> > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>> > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various EFTA00343967 marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>> > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > >> > > > > > > > > > > > > > > > please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > > JEE > > Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify us immediately by > > return e-mail or by e-mail to J and > > destroy this communication and all copies thereof, > > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > > @ 2015 American Express. All rights reserved > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: .Wtravrww.maps.gcMpg m/help/legalnotices maps.html). There is typically no cost > yorriost booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing 'purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or EFTA00343968 other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > • Ref#150818-001665 Response (Natalia Molotkova) 08/18/2015 01:14 PM Ok, let us see what rate desk will say... Regards, Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST Customer ( 08/18/2015 01:09 PM Thanks. I se yuu i eseiveu tue ticke . Totally fine just in case! Sorry, having computer issues or I would have responded sooner. Sent from my iPhone > On Aua 18 2015 at 12.46 PM Natalia Molotkova > wrote: > • Response (Natalia Molotkova) 08/18/201512:46 PM > Lesley, the one way ticket from NY to Moscow with Aeroflot is so cheap: December 17,21,22 and 23 - only 415.00USD. What date to hold while we are waiting fro the respond from the rate desk? > Regards, > Natalia Molotkova > ours: on ay through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 12:40 PM > I > Regards, > Natalia Molotkova > > ours: on a 000.111s. y through Friday 10:30am to 7:00pm EST > Customer ( ) 08/18/2015 12:39 PM > ok, so when they get back to you (up to 48 hours from now) just let me know! > On Aua 18 2015 at 1234 PM Natalia Molotkova > wrote: > > > > > > Response (Natalia Molotkova) 08/18/2015 12:34 PM > > Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. > > Regards, > > Natalia Molotkova > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Customer ( ) 08/18/2015 12:21 PM > > Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can...but...) and if we can't then forget it...(no need to reserve Dec flight) > > » On Aua 18 2015 at 11.53 AM Natalia Molotkova > wrote: > > EFTA00343969 >> > >> > > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > > Regards > > > Nafalia Molotkova >> > ^ • • > > > >> > > > > ours: on ay through Friday 10:30am to 7:00pm EST >> > > > > Customer ( ) 08/18/2015 11:39 AM > > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... >> > > » On Aua 18 2015 at 11.13 AM Natalia Molotkova > wrote: >> > > > > > > > > > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > > l'Regards > > > > Nafalia Molotkova > > > > > > > > > > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > > Sure, let me have a look.. > > > > > > Regards > > Natalia Molotkova > > » • • > > > > > > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > > > Response (Administrator) 08/18/2015 07:48 AM > > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Sunnnrt Accnriate. Have a wonderful day! > > > > Customer ) 08/18/2015 07:48 AM > > > > Good morning Natasha .can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the es fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > > > > > > Thanks, Lesley > > > > > > > > > > > > > > > > > > > > > > > >> From: "American Express Travel" <I > > > > » Date' PM EDT > > > > » To: > > > > >> Subjec : nvoice or 31AUG15 > > > > » > > > > >> DO NOT REPLY TO THIS EMAIL. This messa e was sent from a notification only address that cannot accept incoming m u have any questions, please contact Centurion Travel Service at 1 > > > > » > > > > >> If airline tickets are purchased for this itinerary: > > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > » httpl/myamextravelcom/baggage EFTA00343970 > > > > » > > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > » > > > > » Friday 03 Jul 15 > > > > >> Other Information > > > > » > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > >> Flight Information > > > > » > > > > » Date 31 Aug 2015 > > > > >> Airline Aeroflot > > > > >> Airline Record Locator > > > > >> Flight/Class SU103 L Economy lass > > > > >> Origin New York, John F Kennedy International > > > > >> Destination Moscow, Sheremetyevo > > > > >> Departing 07:10 PM > > > > >> Arriving 11:25 AM /01 Sep 2015 > > > > >> Departure Terminal Terminal 1 > > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > > >> Estimated Time 9 Hrs 15 Mins > > > > >> Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > >> Entry and Exit Information for Travel > > > > » > > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > >> > > > > » > > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > » > > > > >> See attached itinerary PDF or link for full terms and conditions. > > > > » > > > > >> PDF itinerary attachment: > > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > » > > > > » hftp://www.adobe.com/products/acrobaftreadstep.html > > > > » > > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > » > > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > > > » > > > > >> Liability Statement. American Express Travel Related Services Company: Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex ) act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease%accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology EFTA00343971 systems, or any other cause beyond the control of Amex. > > > > » > > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > » > > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > please note > > > > > The information contained in this communication is > > > > > confidential, may be attorney-client privileged, may > > > > > constitute inside information, and is intended only for > > > > > the use of the addressee. It is the property of > > > » JEE > > > > > Unauthorized use, disclosure or copying of this > > > > > communication or any part thereof is strictly prohibited > > > > > and may be unlawful. If you have received this > > > » communication in error, please notify us immediately by > > > > > return e-mail or by e-mail to [, and > > > > > destroy this communication and all copies thereof, > > > > > including all attachments. copyright -all rights reserved > > > > Privacy Statement I Visit the Centurion Card website > > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. > > > > > > > > © 2015 American Express. All rights reserved > > > > > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayotg and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: EFTA00343972 http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: fftiO7viww.maps.gcM3g m/help/legalnottces maps.html). There is typically no cost o yorriost booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing 'purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > > > > > > Ref#150818-001665 > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > Regards, > > > Nafalia Molotkova > > > >> > >> > > > > ours: G on ay through Friday 10:30am to 7:00pm EST >> > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > > Regards > > > Nafalia Molotkova >> > >> > >> > > > > ours: on ay through Friday 10:30am to 7:00pm EST >> > > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Sunnort Acsociate. Have a wonderful day! > > > Customer ( ) 08(18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is a es price o fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >> > > > > Thanks, Lesley >> > > > > > > > > > > > > > > > > >> From: "American Express Travel" 51 > > > » Date. PM EDT > > > » To: > > > >> Subjec : nvoice or 31AUG15 > > »> > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messanes. If you have any questions, please contact Centurion Travel Service at 1 > > »> > > > >> If airline tickets are purchased for this itinerary: > > > »Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage > > »> > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> EFTA00343973 » »> » »> > > »> > > »> > > > » Friday 03 Jul 15 > > > >> Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > >> Flight Information > > »> > > > >> Date 31 Aug 2015 > > > >> Airline Aeroflot > > > >> Airline Record Locator > > > >> Flight/Class SU103 L Economy lass > > > >> Origin New York, John F Kennedy International > > > >> Destination Moscow, Sheremetyevo > > > >> Departing 07:10 PM > > > >> Arriving 11:25 AM / 01 Sep 2015 > > > >> Departure Terminal Terminal 1 > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > >> Estimated Time 9 Hrs 15 Mins > > > >> Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > >> Entry and Exit Information for Travel > > »> > > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > »> > > > >> See attached itinerary PDF or link for full terms and conditions. > > »> > > > >> PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > > » http://www.adobe.com/products/acrobat/readstep.html > > »> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various EFTA00343974 marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. » »> > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: 11Bl#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > » communication in error, please notify us immediately by > > > > return e-mail or by e-mail to 1, and > > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. >> > > > > © 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written [ Permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/helpiferms maps.html). For "Map Legal Notices" click here: .Wtr ww.maps.gc:Mpg m/help/legalnotices maps.html). There is typically no cost o yorirlost booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing 'purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or EFTA00343975 other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.comftravelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > > > Ref#150818-001665 > > Customer ( > > ok thanks > > > On Aua 18 2015 at 11.5:1 AM Natalia Molotkova 44 > wrote: > > > > > > > > > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > > Regards, > > > Nafalia Molotkova > > > • > > > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > Customer ( ) 08/18/2015 11:39 AM > > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > > » On Aua 18 2015 at 11.13 AM Natalia Molotkova > wrote: > > > > > > > > > > > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > > Regards > > > > Nafalia olotkova > > > > > > > > > > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > > Sure, let me have a look.. > > > > Regards, > > > > Natalia Molotkova > > » • • > > > > > > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > > > Response (Administrator) 08/18/2015 07:48 AM > > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Sunnnrt Assnriate. Have a wonderful day! > > > > Customer i 08/18/2015 07:48 AM > > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is thitir• fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > > > > > > Thanks, Lesley > > > > > > > > > > > > > > > > > > > 08/18/2015 12:00 PM EFTA00343976 > > > > >> From: "American Express Travel" > > > > » Date M ED > > > > » To: > > > > >> Subjec : nvoice or 31AUG15 > > > > » > > > > >> DO NOT REPLY TO THIS EMAIL. This messa e was sent from a notification only address that cannot accept incoming m u have any questions, please contact Centurion Travel Service at 1 > > > > » > > > > » If airline tickets are purchased for this itinerary: > > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > » http://myamextravel.com/baggage > > > > » > > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > » > > > > » Friday 03 Jul 15 > > > > >> Other Information > > > > >> > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > >> Flight Information > > > > » > > > > » Date 31 Aug 2015 > > > > >> Airline Aeroflot > > > > >> Airline Record Locator > > > > >> Flight/Class SU103 L Economy lass > > > > >> Origin New York, John F Kennedy International > > > > >> Destination Moscow, Sheremetyevo > > > > >> Departing 07:10 PM > > > > >> Arriving 11:25 AM / 01 Sep 2015 > > > > >> Departure Terminal Terminal 1 > > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > > >> Estimated Time 9 Hrs 15 Mins > > > > >> Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > >> Entry and Exit Information for Travel > > > > » > > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate er. /erut requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > >> > > > > » > > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > » > > > > >> See attached itinerary PDF or link for full terms and conditions. > > > > » > > > > >> PDF itinerary attachment: > > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > » > > > > » http://www.adobe.com/products/acrobat/readstep.html > > > > » > > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > » > > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such EFTA00343977 charges. > > > > » > > > > >> Liability Statement. American Express Travel Related Services Company: Inc. and its parent, subsidiaries, affiliates and representatives (collectively, 'Amex' ) act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease: accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > » > > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > » > > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > please note > > > > > The information contained in this communication is > > > > > confidential, may be attorney-client privileged, may > > > > > constitute inside information, and is intended only for > > > > > the use of the addressee. It is the property of > > > » JEE > > > > > Unauthorized use, disclosure or copying of this > > > > > communication or any pi art thereof is strictly prohibited > > > > > and may be unlawful. If you have received this > > > » communication in error, please notify us immediately by > > > > > return e-mail or by e-mail to [, and > > > > > destroy this communication and all copies thereof, > > > > > including all attachments. copyright -all rights reserved > > > > Privacy Statement I Visit the Centurion Card website > > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. > > > > > > > > © 2015 American Express. All rights reserved > > > > > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider EFTA00343978 used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayoti© and may not be used without written f ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/ferms maps.html). -For "Map Legal Notices" click here: hF//www.maps.googm/help/legalnot maps.html). There is typically no cost o you fhTo- inostFoOgng efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing pyrposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevIsitwww.americanexpress.comftravelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > > > > > > Ref#150818-001665 > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > Regards > > > Nafalia Molotkova >> > ' • >> > >> > > > > ours: on ay through Friday 10:30am to 7:00pm EST >> > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > > Regards > > > Nafalia Molotkova >> > • ' ' >> > >> > > > > ours: on ay through Friday 10:30am to 7:00pm EST >> > > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Ct.nturion Sunnort Assnciate. Have a wonderful day! > > > Customer (i ► 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec.17,18,19,20,21...what ever day is a es price o fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >> > > > > Thanks, Lesley >> > > > > > > > > > > > > > > > > >> From: "American Express Travel" > > > » Date' PM DT > > > » To: > > > >> Subjec : nvoice or 31AUG15 > > »> > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming meccaowc If you have any questions, please contact Centurion Travel Service at 1 EFTA00343979 > > »> > > > >> If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage > > »> > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > > » Friday 03 Jul 15 > > > >> Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > >> Flight Information > > »> > > > >> Date 31 Aug 2015 > > > >> Airline Aeroflot > > > >> Airline Record Locator > > > >> Flight/Class SU103 L Economy lass > > > >> Origin New York, John F Kennedy International > > > >> Destination Moscow, Sheremetyevo > > > >> Departing 07:10 PM > > > >> Arriving 11:25 AM / 01 Sep 2015 > > > >> Departure Terminal Terminal 1 > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > >> Estimated Time 9 Ws 15 Mins > > > >> Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > >> Entry and Exit Information for Travel > > »> > > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices. please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > »> > > > >> See attached itinerary PDF or link for full terms and conditions. > > »> > > > >> PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > > » http://www.adobe.com/products/acrobatlreadstep.html > > »> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ EFTA00343980 acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease%accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. » »> > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. » »> > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number:IJBl#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any p,art thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > » communication in error, please notify us immediately by > > > > return e-mail or by e-mail to 1, and > > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. >> > > > > © 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > EFTA00343981 > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written f ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/helpiterms maps.html). For "Map Legal Notices" click here: WtrOhWvw.maps.gt help/litgali maps.html). There is typically no cost o you fhTo Mi. iost booing efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing 'purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.comitravelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > > > > Ref#150818-001665 > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards, > > Natalia Molotkova > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Customer (I ) 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > On Aua 18 zo15_ at 11.1:1 AM Natalia Molotkova > wrote: > > >> > >> > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > Regards, > > > Nafalia Molotkova > > > >> > >> > > > > ours: I nay through Friday 10:30am to 7:00pm EST >> > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > > Regards, > » Nafalia Molotkova >> > >> > >> > > > > ours: on ay through Friday 10:30am to 7:00pm EST >> > > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Sitonort Asspciate. Have a wonderful day! > > > Customer I) 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18 19,20,21...what ever day isiniirro fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >> > > > > Thanks, Lesley EFTA00343982 >> > >> >> >> >> >> >> > > > >> From: "American Express Travel" < > > > > » Dat • M DT > > > » To: > > > >> Subjec : nvoice or 31AUG15 > > »> > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. u have any questions, please contact Centurion Travel Service at 1 > > »> > > > >> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage > > »> > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > > » Friday 03 Jul 15 > > > >> Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > >> Flight Information > > »> > > > >> Date 31 Aug 2015 > > > >> Airline Aeroflot > > > >> Airline Record Locator > > > >> Flight/Class SU103 L Economy lass > > > >> Origin New York, John F Kennedy International > > > >> Destination Moscow, Sheremetyevo > > > >> Departing 07:10 PM > > > >> Arriving 11:25 AM / 01 Sep 2015 > > > >> Departure Terminal Terminal 1 > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > >> Estimated Time 9 Hrs 15 Mins > > > >> Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > >> Entry and Exit Information for Travel > > »> > > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentralcom/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > »> > > > >> See attached itinerary PDF or link for full terms and conditions. > > »> > > > >> PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > > » http://www.adobe.com/products/acrobat/readstep.html > > »> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > >> EFTA00343983 > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. » »> > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease%accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. » »> > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. » »> > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: IJBl#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any art thereof is strictly prohibited > > > > and may be unlawful. If' you have received this > > » communication in error, please nntifv tic immediately by > > > > return e-mail or by e-mail to 1, and > > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. >> > > > > © 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of EFTA00343984 Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by GayotO and may not be used without written frermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html).For "Map Legal Notices" click here: ttp://www.maps. m/help/ligali maps.html). There is typically no cost o you thTo 'i nost-FoOking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > > > > Ref#150818-001665 > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards > > Natalia Molotkova > > " > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards > > Natalia Molotkova > > " > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available ftenturinn Sunnnrt Associate. Have a wonderful day! > > Customer (l ) 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is Ms, fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > > Thanks, Lesley > > >> > >> > >> > > > >> From: "American Express Travel" > > » Dat • PM EDT > > » To: > > >> Subjec : nvoice > > >> 31AUG15 EFTA00343985 > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming m you have any questions, please contact Centurion Travel Service at 1 > > » > > >> If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > » > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > >> Friday 03 Jul 15 > > >> Other Information > > » > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > » > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record Locator > > >> Flight/Class SU103 L Economy blass > > >> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > » Seats 18K > > >> Confirmed > > >> Entry and Exit Information for Travel > > » > > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > > >> PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > > >> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex j act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, EFTA00343986 directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public Internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > >> > > >> >> > >> > >> > >> > >> > > > > -- > > > please note > > > The information contained in this communication is > > > confidential, maybe attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying.of this > > > communication or any part thereof is strictly prohibited > > > and may .be unlawful. If you have received this > > > communication in error, please notify us immediately by > > > return e-mail or by e-mail to , and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > > > > @ 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company.and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or EFTA00343987 other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written f ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html).For "Map Legal Notices" click here: WtjOhtiww.maps.gi m/help/legaln maps.html). There is typically no cost o yotrinost booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing 'purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 12:34 PM > Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. > Regards > Natalia olotkova > ours: on ay through Friday 10:30am to 7:00pm EST > Customer (1 ) 08/18/2015 12:21 PM > Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can...but...) and if we can't then forget it...(no need to reserve Dec flight) > On Alin 18 2015 at 11.51 AM Natalia Molotkova > wrote: • > > > > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards, > Natalia Molotkova > > > > > > > > > > > > Customer ( 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > On Aua 18 2015 at 11.1:1 AM Natalia Molotkova > wrote: > > >> > >> > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > Regards, > > > Natalia Molotkova >> > >> > >> > > > > ours: on ay through Friday 10:30am to 7:00pm EST ours: G on ay through Friday 10:30am to 7:00pm EST >> > EFTA00343988 > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > > Regards > > > Natalia Molotkova >> > ' > > > >> > > > > ours: on ay through Friday 10:30am to 7:00pm EST >> > > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Sunnnrt Assqciate. Have a wonderful day! > > > Customer c p 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is.e.I.Mo fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >> > > > > Thanks, Lesley >> > > > > > > > > > > > > > > > > >> From: "American Express Travel" > > > » Dat • PM EDT > > > » To: > > > >> Subjec : nvoice or 31AUG15 > > »> > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming m you have any questions, please contact Centurion Travel Service at 1 > > »> > > > >> If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage > > »> > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > > » Friday 03 Jul 15 > > > >> Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > >> Flight Information > > »> > > > >> Date 31 Aug 2015 > > > >> Airline Aeroflot > > > >> Airline Record Locator > > > >> Flight/Class SU103 L Economy lass > > > >> Origin New York, John F Kennedy International > > > >> Destination Moscow, Sheremetyevo > > > >> Departing 07:10 PM > > > >> Arriving 11:25 AM / 01 Sep 2015 > > > >> Departure Terminal Terminal 1 > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > >> Estimated Time 9 Hrs 15 Mins > > > >> Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > >> Entry and Exit Information for Travel > > »> > > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and EFTA00343989 accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > »> > > > >> See attached itinerary PDF or link for full terms and conditions. > > »> > > > >> PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > > » http://www.adobe.com/products/acrobat/readstep.html > > »> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > »> > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: 11BI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > » JEE EFTA00343990 > > > > Unauthorized use, disclosure or copying of this > > > > communication or any art thereof is strictly prohibited > > > > and may be unlawful. If' you have received this > > » communication in error, please notify us immediately by > > > > return e-mail or by e-mail to I 1, and > > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishIng. >> > > > > © 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: "RFT/hriww.maps.gooc m/help/ligarn maps.html). There is typically no cost o you fhTo- inost-FoOking efforts Concierge Companyrdi Wmerican Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing pturposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > > > > Ref#150818-001665 > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards > > Natalia Molotkova > > " > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > EFTA00343991 > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available pentnrinn Sunnnrt Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is PM,. fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > > Thanks, Lesley > > >> > >> > >> > > >>> From: "American Express Travel" > > >> Dat • - • M DT > > » To: > > » Subjec : nvoice or 31AUG15 > > » > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming m u have any questions, please contact Centurion Travel Service at 1 > > » > > >> If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > » > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > >> Friday 03 Jul 15 > > >> Other Information > > » > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > » > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record Locator > > >> Flight/Class SU103 L Economy lass > > >> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > » Seats 18K > > >> Confirmed > > >> Entry and Exit Information for Travel > > » > > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement EFTA00343992 at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > > >> PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > >> http://www.adobe.com/products/acrobat/readstep.html > > » > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > > >> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > >> > > >> >> > >> > >> > >> > >> > >> > > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If' you have received this > > > communication in error, please nntifv is immediately by > > > return e-mail or by e-mail to , and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit us EFTA00343993 atamericanexpress.com/phishing. > > > > 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written f ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html).For "Map Legal Notices" click here: Wtp://www.maps. m/help/liagatn maps.html). There is typically no cost o you nrhTo nost-FoOking efforts Concierge Company Wmerican ai Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing pturposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.comItravelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > Customer 08/18/2015 12:00 PM > ok thanks > On Aua 18 2015 at 11.53 AM Natalia Molotkova > wrote: > • > > > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards > > Natalia Molotkova > > " > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Customer ( ) 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > » On Aua 18 2015 at 11.13 AM Natalia Molotkova > wrote: > > >> > >> > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. EFTA00343994 Do you want me to price new one? >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > Regards, > > > Nafalia Molotkova >> > > > > >> > > > > ours: one ay through Friday 10:30am to 7:00pm EST >> > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > > Regards, > > > Nafalia Molotkova >> > >> > >> > > > > ours: on ay through Friday 10:30am to 7:00pm EST >> > > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Cnturion Sunnort Asscpciate. Have a wonderful day! > > > Customer ( I) 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18 19,20,21...what ever day is..., fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >> > > > > Thanks, Lesley >> > > > > > > > > > > > > > > > > >> From: "American Express Travel" < > > > >> Dat - PM DT > > >>> To: > > > >> Subjec : nvoice or 31AUG15 > > »> > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming m u have any questions, please contact Centurion Travel Service at 1 > > »> > > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage > > »> > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > > » Friday 03 Jul 15 > > > >> Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > >> Flight Information > > »> > > > >> Date 31 Aug 2015 > > > >> Airline Aeroflot > > > >> Airline Record Locator > > > >> Flight/Class SU103 L Economy lass > > > >> Origin New York, John F Kennedy International > > > >> Destination Moscow, Sheremetyevo > > > >> Departing 07:10 PM EFTA00343995 > > > >> Arriving 11:25 AM / 01 Sep 2015 > > > >> Departure Terminal Terminal 1 > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > >> Estimated Time 9 Hrs 15 Mins > > > >> Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > >> Entry and Exit Information for Travel > > »> > > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > »> > > > >> See attached itinerary PDF or link for full terms and conditions. > > »> > > > >> PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > > » http://www.adobe.com/products/acrobat/readstep.html > > »> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > »> > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: 1.1Bl#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > »> > > > >> > > > > EFTA00343996 >> >> >> >> >> >> >> >> > > > > -- > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any art thereof is strictly prohibited > > > > and may be unlawful. If' you have received this > > » communication in error, please nntifv us immediately by > > > > return e-mail or by e-mail to 1, and > > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. >> > > > > © 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written f ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: WtPhrww.maps.gi m/help/legalnotices maps.html). There is typically no cost o yoirnost booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > > > > Ref#150818-001665 > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova > > > > EFTA00343997 > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova » ' " > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available f:enturinn Sunnort Acsociate. Have a wonderful day! > > Customer (I ) 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is Ms, fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > > Thanks, Lesley > > >> > >> > >> > > > >> From: "American Express Travel" > > » Date- PM EDT > > » To: > > >> Subjec : nvoice > > » > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming m you have any questions, please contact Centurion Travel Service at 1 > > » > > >> If airline tickets are purchased for this itinerary: > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > » > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > >> Friday 03 Jul 15 > > >> Other Information > > » > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > » > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record Locator > > >> Flight/Class SU103 L Economyb lass > > >> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > » Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > » Seats 18K > > >> Confirmed > > >> Entry and Exit Information for Travel 31AUG15 > > >> EFTA00343998 > > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > > >> PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > > >> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex j act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resultin, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > >> > > >> >> > >> > >> > >> > >> > > > > -- > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for EFTA00343999 > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If' you have received this > > > communication in error, please nntifv its immediately by > > > return e-mail or by e-mail to , and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > > > > @ 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written [ Permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: fftiOvitww.maps.gc:Mtg am/help/legalnotices maps.html). There is typically no cost o yortiost booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing pturposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova > sississis > ours: 10:30am to 7:00pm EST > Customer ( ) 08/18/2015 11:39 AM > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > On Aua 18 2015 at 11-13 AM Natalia Molotkova > wrote: • > > > > EFTA00344000 > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards > > Natalia Molotkova > > " > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available ppnthrion Stinnort Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is Ms, fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts l > > > > Thanks, Lesley > > >> > >> > >> > > > >> From: "American Express Travel" > > » Date. PM EDT > > » To: > > >> Subjec : nvo ce > > » > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming mescaaes. If you have any questions, please contact Centurion Travel Service at 1 > > » > > >> If airline tickets are purchased for this itinerary: > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » hftp://myamextravel.com/baggage > > » > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > >> Friday 03 Jul 15 > > >> Other Information > > » > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > » > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record Locator > > >> Flight/Class SU103 L Economyb lass 31AUG15 EFTA00344001 > > >> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > » Seats 18K > > >> Confirmed > > >> Entry and Exit Information for Travel > > » > > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices. please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > > >> PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobattreadstep.html > > » > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex ) act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease%accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. EFTA00344002 > > >> > > >> >> > >> > >> > >> > >> > > > > -- > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If' you have received this > > > communication in error, please nntifv us immediately by > > > return e-mail or by e-mail to , and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > > > > @ 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written [ Permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/helpiferms maps.html). For "Map Legal Notices" click here: WtiOvhcww.maps.g m/help/legalnotices maps.html). There is typically no cost o you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing pturposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova EFTA00344003 > ^ ' ' • > ours: on ay through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. >> Natalia ardsliolotkova •- • • > ours: on ay through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Sunnort Associate. Have a wonderful day! > Customer (I ) 08/18/2015 07:48 AM Moscow to December...like Dec. 17,18,19,20,21...what ever day M es price to fly > Good morning Natasha...can you please change this ticket for to or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > Thanks, Lesley > • > > > > > > >> From: "American Express Travel" CI > » Date: PM EDT > » To: > >> Subjec : nvoice or 31AUG15 >>> > >> DO NOT REPLY TO THIS EMAIL. This messa e was sent from a notification only address that cannot accept incoming you have any questions, please contact Centurion Travel Service at 1 >>> > >> If airline tickets are purchased for this itinerary: > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > » http://myamextravelcom/baggage >>> > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and ifinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > >> Friday 03 Jul 15 > >> Other Information >>> > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > >> Monday 31 Aug 15 > >> Flight Information >>> > >> Date 31 Aug 2015 > >> Airline Aeroflot > >> Airline Record Locator > >> Flight/Class SU103 L Economy lass > >> Origin New York, John F Kennedy International > >> Destination Moscow, Sheremetyevo > >> Departing 07:10 PM > >> Arriving 11:25 AM 101 Sep 2015 > >> Departure Terminal Terminal 1 > >> Arrival Terminal Terminal D - Domestic/Intl > >> Estimated Time 9 Hrs 15 Mins > >> Stops Non-stop > >> Seats 18K EFTA00344004 > >> Confirmed > >> Entry and Exit Information for Travel >>> > »American Express strongly recommends that you periodically reviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> > >>> > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices. please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>> > >> See attached itinerary PDF or link for full terms and conditions. >>> > >> PDF itinerary attachment: > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> > » http://www.adobe.com/productsiacrobatireadstep.html >>> > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>> > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >>> > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>> > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>> > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > please note > > The information contained in this communication is EFTA00344005 > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > > JEE > > Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify us immediately by > > return e-mail or by e-mail to J and > > destroy this communication and all copies thereof, > > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > > @ 2015 American Express. All rights reserved > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: Wtphrww.maps. m/help/legalnottces maps.html). There is typically no cost o yoirriost booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i nactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > Ref#150818-001665 From: Content-Type. multipart/alternative, boundaryple-Mail-B39BF4A2-F1F8-4A9D-AD07-66B381C04O9D Thanks. I see you reserved the ticket. Totally fine just in case! Sorry, having computer issues or I would have responded sooner. Sent from my iPhone On Aua 18 2015 at 12.46 PM Natalia Molotkova > > wrote: EFTA00344006 Response (Natalia Molotkova) 08/18/2015 12:46 PM Lesley the one way ticket from NY to Moscow with Aeroflot is so cheap: December 17,21,22 and 23 - only 415.00USD. What date to hold while we are waiting fro the respond from the rate desk? Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 10:30am to 7:00pm EST Response (Natalia Molotkova) 08/18/2015 12:40 PM I will... Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 10:30am to 7:00pm EST Customer ) 08/18/2015 12:39 PM ok, so when they get back to you (up to 48 hours from now) just let me know! On Aua 18 2015 at 12.34 PM Natalia Molotkova > > wrote: > > > Response (Natalia Molotkova) 08/18/2015 12:34 PM > Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. > Regards, > Natalia Molotkova > Centurion Relationship Manager > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > Customer ( ) 08/18/2015 12:21 PM EFTA00344007 > Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can...but...) and if we can't then forget it...(no need to reserve Dec flight) > On Aua 18 2015 at 11.53 AM Natalia Molotkova CI > wrote: > > > > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards, > > Natalia Molotkova > Centurion Relationship Manager > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Customer ) 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > > On Aua 18 2015 at 11.13 AM Natalia Molotkova > wrote: > > >> > >> > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > Regards, > > > Natalia Molotkova > > > Centurion Relationship Manager >> > >> > > > > Hours: Monday through Friday 10:30am to 7:00pm EST EFTA00344008 >> > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > > Regards, > > > Natalia Molotkova > > > Centurion Relationship Manager >> > >> > > » Hours: Monday through Friday 10:30am to 7:00pm EST >> > > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > > Customer ( ) 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec.17,18,19,20,21...what ever day isMellir, fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >> > > > > Thanks, Lesley >> > > > > > > > > > > > > > > > > >> From: "American Express Travel" < > > > >> Date: June 26, 2015 at 6:34:07 PM EDT > > >>> To: > > > >> Subject: Invoice for > > »> 31AUG15 > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming mwccaawc. If you have any questions, please contact Centurion Travel Service at 1 » »> > > > >> If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > >> http://myamextravel.com/baggage » »> > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: EFTA00344009 » »> » »> » »> » »> » »> > > »> > > »> > > > >> Friday 03 Jul 15 > > > >> Other Information » »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > >> Monday 31 Aug 15 > > > >> Flight Information » »> > > > >> Date 31 Aug 2015 > > > >> Airline Aeroflot > > > >> Airline Record Locator > > >>> Flight/Class SU103 L Economy Class > > >>> Origin New York, John F Kennedy International > > > >> Destination Moscow, Sheremetyevo > > > >> Departing 07:10 PM > > > >> Arriving 11:25 AM / 01 Sep 2015 > > >>> Departure Terminal Terminal 1 > > >>> Arrival Terminal Terminal D - Domestic/Intl > > > >> Estimated Time 9 Hrs 15 Mins > > > >> Stops Non-stop > > > » Seats 18K > > > >> Confirmed > > > >> Entry and Exit Information for Travel > > > >> > > > >> American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate ent it requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > >> > > > >> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement EFTA00344010 at http://www.americanexpress.com/privacy. > > »> > > > >> See attached itinerary PDF or link for full terms and conditions. > > »> > > > >> PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > > >> http://www.adobe.com/products/acrobat/readstep.html > > »> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. » »> > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. » »> > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. » »> > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. » »> > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: DEll#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. EFTA00344011 >> >> >> >> >> >> >> >> > > > > -- > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > > > communication in error, please notify us immediately by > > > > return e-mail or by e-mail to , and > > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing . >> > > > > © 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: EFTA00344012 (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (W4071tiww.maps. m/help/legainotices maps.html). There is typically no costWi or most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the action s or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more informationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > > > > Ref#150818-001665 > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is MAIM! fly EFTA00344013 or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > > Thanks, Lesley > > >> > >> > >> > > > >> From: "American Express Travel" < > > >> Date: June 26, 2015 at 6:34:07 PM EDT > > » To: > > >> Subject: Invoice for > > » 31AUG15 > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming m you have any questions, please contact Centurion Travel Service at 1 > > >> > > >> If airline tickets are purchased for this itinerary: > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > >> > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > >> Friday 03 Jul 15 > > >> Other Information > > >> > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > » > > >> Date 31 Aug 2015 > > >> Airline Aeroflot EFTA00344014 > > >> Airline Record Locator > > >> Flight/Class SU103 L Economy Class > > >> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > » Seats 18K > > >> Confirmed > > >> Entry and Exit Information for Travel > > >> > >>> American Express strongly recommends that youperiodicallyreviewwww.Visacentralcomiamex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > >> > > >> > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > > >> PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > >> > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > >> > > >> Liability Statement. American Express Travel Related Services Company, Inc. EFTA00344015 and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > >> > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > > > > -- > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, please notify us immediately by > > > return e-mail or by e-mail to , and EFTA00344016 > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing . > > > > © 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written rhtt ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: p://maps.google.com/helpiterms maps.html) . For "Map Legal Notices" click here: hp ww.maps.goog maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694. Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > Customer ( ) 08/18/2015 12:00 PM > ok thanks > On Aua 18 2015 at 11.53 AM Natalia Molotkova > wrote: > > EFTA00344017 > > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards, > > Natalia Molotkova > Centurion Relationship Manager > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Customer ) 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > > On Aua 18 2015 at 11.13 AM Natalia Molotkova > wrote: > > >> > >> > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > Regards, > > > Natalia Molotkova > > > Centurion Relationship Manager >> > >> > > > > Hours: Monday through Friday 10:30am to 7:00pm EST >> > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > > Regards, > > > Natalia Molotkova > > > Centurion Relationship Manager EFTA00344018 >> > > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST >> > > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > > Customer ( ) 08/18/2015 07:48 AM > > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is..., fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >> > > > > Thanks, Lesley >> > > > > > > > > > > > > > > > > >> From: "American Express Travel" < > > > >> Date: June 26, 2015 at 6:34:07 PM EDT > > > » To: > > > >> Subject: Invoice for » »> 31AUG15 > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming meccanec. If you have any questions, please contact Centurion Travel Service at 1 » »> > > > >> If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > >> http://myamextravel.com/baggage » »> > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: EFTA00344019 > > »> > > > >> Friday 03 Jul 15 > > >>> Other Information » »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > >> Monday 31 Aug 15 > > > >> Flight Information > >>>> > > > >> Date 31 Aug 2015 > > > >> Airline Aeroflot > > > >> Airline Record Locator > > >>> Flight/Class SU103 L Economy Class > > >>> Origin New York, John F Kennedy International > > > >> Destination Moscow, Sheremetyevo > > > >> Departing 07:10 PM > > > >> Arriving 11:25 AM / 01 Sep 2015 > > > >> Departure Terminal Terminal 1 > > >>> Arrival Terminal Terminal D - Domestic/Intl > > > >> Estimated Time 9 Hrs 15 Mins > > > >> Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > >> Entry and Exit Information for Travel » »> > > > » American Express strongly recommends thatyouperiodicallyreviewwww.V/sacentral.com/amex for the most up to date and accurate Mer .Ct era requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. » »> > > > >> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > »> > > > >> See attached itinerary PDF or link for full terms and conditions. > > »> > > > >> PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. EFTA00344020 > > »> > > > >> http://www.adobe.com/products/acrobatireadstep.html > > »> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. » »> > > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. » »> > > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resultin, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. » »> > > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. » »> > > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. EFTA00344021 > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > » JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any part thereof is strictly prohibited > > > > and may be unlawful. If you have received this > > > > communication in error, please notify us immediately by > > > > return e-mail or by e-mail to , and > > > > destroy this communication and all copies thereof, > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing . >> > > > > © 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written r ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: ww.maps.goog maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the action s or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more informationpleasevisitwww.americanexpress.com/travelterms California EFTA00344022 CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > » > » > > > Ref#150818-001665 > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager » » > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > Centurion Relationship Manager » » > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is Pies price fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts l > > > > Thanks, Lesley EFTA00344023 >> > > > >> From: "American Express Travel" < > > >> Date: June 26, 2015 at 6:34:07 PM EDT > > » To: > > >> Subject: Invoice for > > >> 31AUG15 > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming meccanec. If you have any questions, please contact Centurion Travel Service at 1 > > >> > > >> If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > » > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > >> Friday 03 Jul 15 > > >> Other Information > > >> > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > >> > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record Locator > > >> Flight/Class SU103 L Economy Class > > >> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 EFTA00344024 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > » Seats 18K > > >> Confirmed > > >> Entry and Exit Information for Travel > > >> > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > >> > > >> > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > > >> PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » > >>> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > >> > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > >> > > >> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease%accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > >> EFTA00344025 > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > > > > -- > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, please notify us immediately by > > > return e-mail or by e-mail to , and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing . > > EFTA00344026 > > @ 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written rhtt ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: p://maps.google.com/helpherms maps.html) . For "Map Legal Notices" click here: hp ww.maps.goog maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Customer ( ) 08/18/2015 11:39 AM > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current EFTA00344027 ticket for Aug. 31 that we will have to forfeit the funds on... > > On Aua 18 2015 at 11.1a AM Natalia Molotkova > wrote: > > > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > Centurion Relationship Manager > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is Pies .ce pt . fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts l > > > > Thanks, Lesley EFTA00344028 >> > > > >> From: "American Express Travel" < > > >> Date: June 26, 2015 at 6:34:07 PM EDT > > » To: > > » Subject: Invoice for > > >> 31AUG15 > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming m u have any questions, please contact Centurion Travel Service at 1 > > » > > >> If airline tickets are purchased for this itinerary: > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > » > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > >> Friday 03 Jul 15 > > >> Other Information > > >> > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > >> > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record Locator > > >> Flight/Class SU103 L Economy Class > > >> Origin New York, John F Kennedy International EFTA00344029 > > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > » Seats 18K > > >> Confirmed > > >> Entry and Exit Information for Travel > > >> > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > >> > > >> > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > > >> PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > >> > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > >> > > >> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental EFTA00344030 authorities, civil unrest, strikes, riots, theft, disease%accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > >> > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > > > > -- > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, please notify us immediately by > > > return e-mail or by e-mail to , and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website EFTA00344031 > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing . > > > > @ 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written r ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: WtrObtiww.maps. m/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > Centurion Relationship Manager EFTA00344032 > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day i11. price to or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts l > Thanks, Lesley > > > > > > > >> From: "American Express Travel" <U > >> Date: June 26, 2015 at 6:34:07 PM EDT > » To: > >> Subject: Invoice for >> > 31AUG15 > >> DO NOT REPLY TO THIS EMAIL. This messa e was sent from a notification only address that cannot accept incoming mecc you have any questions, please contact Centurion Travel Service at 1 >> > > >> If airline tickets are purchased for this itinerary: > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > » http://myamextravel.com/baggage >> > EFTA00344033 > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and ifinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >>> > >> Friday 03 Jul 15 > >> Other Information >> > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > >> Monday 31 Aug 15 > >> Flight Information >> > > >> Date 31 Aug 2015 > >> Airline Aeroflot > >> Airline Record Locator > >> Flight/Class SU103 L Economy Class > >> Origin New York, John F Kennedy International > >> Destination Moscow, Sheremetyevo > >> Departing 07:10 PM > >> Arriving 11:25 AM / 01 Sep 2015 > >> Departure Terminal Terminal 1 > >> Arrival Terminal Terminal D - Domestic/Intl > >> Estimated Time 9 Hrs 15 Mins > >> Stops Non-stop > >> Seats 18K > >> Confirmed > >> Entry and Exit Information for Travel >> > > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> > >> > EFTA00344034 > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >> > > >> See attached itinerary PDF or link for full terms and conditions. >>> > >> PDF itinerary attachment: > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> > » http://www.adobe.com/products/acrobat/readstep.html >>> > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >> > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >> > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >> > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > EFTA00344035 > > -- > > please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > > JEE > > Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify us immediately by > > return e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing . > @ 2015 American Express. All rights reserved > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. EFTA00344036 > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (WtP7vYww.maps.g m/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > Ref#150818-001665 Response (Natalia Molotkova) 08/18/2015 12:34 PM Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 10:30am to 7:00pm EST Customer ) 08/18/2015 12:21 PM Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can...but...) and if we can't then forget it...(no need to reserve Dec flight) On Aim 18 2015 at 11.53 AM Natalia Molotkova > wrote: > Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova > Centurion Relationship Manager EFTA00344037 > Hours: Monday through Friday 10:30am to 7:00pm EST > Customer ( ) 08/18/2015 11:39 AM > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > On Ana 18 2015 at 11-13 AM Natalia Molotkova > wrote: > > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! EFTA00344038 > > Customer ( ) 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is t or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > > Thanks, Lesley > > >> > >> > >> > > > >> From: "American Express Travel" < > > >> Date: June 26, 2015 at 6:34:07 PM EDT > > » To: > > >> Subject: Invoice for > > >> 31AUG15 > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. u have any questions, please contact Centurion Travel Service at 1 > > >> > > >> If airline tickets are purchased for this itinerary: > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > >> > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > >> Friday 03 Jul 15 > > >> Other Information > > >> > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > >> EFTA00344039 > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record Locator > > >> Flight/Class SU103 L Economy Class > > >> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > » Seats 18K > > >> Confirmed > > >> Entry and Exit Information for Travel > > >> > > >> American Express strongly recommends that youperiodicallyreviewwww.VIsacentralcomiamex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > >> > > >> > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > >> > > >> See attached itinerary PDF or link for full terms and conditions. > > » > > >> PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > >> http://www.adobe.com/products/acrobat/readstep.html > > » > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > >> > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. EFTA00344040 > > >> > > >> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease%accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > >> > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > > > > -- > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this EFTA00344041 > > > communication in error, please notify us immediately by > > > return e-mail or by e-mail to , and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing . > > > > @ 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written rhtt ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: p://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: Wtraltiww.maps. m/help/legalnotices maps.html). There is typically no costWor most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.comffravelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? EFTA00344042 > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day III MI.t es ofly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > Thanks, Lesley > > > > > > > >> From: "American Express Travel" <U > >> Date: June 26, 2015 at 6:34:07 PM EDT > » To: > >> Subject: Invoice for >> > 31AUG15 > >> DO NOT REPLY TO THIS EMAIL. This messa e was sent from a notification only address that cannot accept incoming mpcc you have any questions, please contact Centurion Travel Service at 1 EFTA00344043 >> > > >> If airline tickets are purchased for this itinerary: > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > » http://myamextravel.com/baggage >> > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and ifinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >>> > >> Friday 03 Jul 15 > >> Other Information >>> > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > >> Monday 31 Aug 15 > >> Flight Information >> > > >> Date 31 Aug 2015 > >> Airline Aeroflot > >> Airline Record Locator > >> Flight/Class SU103 L Economy Class > >> Origin New York, John F Kennedy International > >> Destination Moscow, Sheremetyevo > >> Departing 07:10 PM > >> Arriving 11:25 AM / 01 Sep 2015 > >> Departure Terminal Terminal 1 > >> Arrival Terminal Terminal D - Domestic/Intl > >> Estimated Time 9 Hrs 15 Mins > >> Stops Non-stop > >> Seats 18K > >> Confirmed > >> Entry and Exit Information for Travel >> > EFTA00344044 > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> > >> > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>> > >> See attached itinerary PDF or link for full terms and conditions. >>> > >> PDF itinerary attachment: > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> > >> http://www.adobe.com/products/acrobat/readstep.html >>> > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >> > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >> > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a EFTA00344045 number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >> > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > >> > > > > > > > > > > > > > -- > > please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > > JEE > > Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify us immediately by > > return e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing . > @ 2015 American Express. All rights reserved > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and EFTA00344046 expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.googfe.com/help/terms maps.html) . For "Map Legal Notices" click here: (Wtraitiww.maps. m/help/legalnotices maps.html). There is typically no costWi or most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > Ref#150818-001665 Customer ok thanks ) 08/18/2015 12:00 PM Op.AwL18_201.5.st_11:51AMAlatalia Molotkova <I > wrote: > Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Customer ( ) 08/18/2015 11:39 AM > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current EFTA00344047 ticket for Aug. 31 that we will have to forfeit the funds on... > > On Aua 18 2015 at 11.1a AM Natalia Molotkova > wrote: > > > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova > > Centurion Relationship Manager > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > Centurion Relationship Manager > > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is Pies .ce pt . fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts l > > > > Thanks, Lesley EFTA00344048 >> > > > >> From: "American Express Travel" < > > >> Date: June 26, 2015 at 6:34:07 PM EDT > > » To: > > » Subject: Invoice for > > >> 31AUG15 > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming m u have any questions, please contact Centurion Travel Service at 1 > > » > > >> If airline tickets are purchased for this itinerary: > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > » > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > >> Friday 03 Jul 15 > > >> Other Information > > >> > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > >> > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record Locator > > >> Flight/Class SU103 L Economy Class > > >> Origin New York, John F Kennedy International EFTA00344049 > > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > » Seats 18K > > >> Confirmed > > >> Entry and Exit Information for Travel > > >> > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > >> > > >> > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > > >> PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > >> > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > >> > > >> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental EFTA00344050 authorities, civil unrest, strikes, riots, theft, disease%accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > >> > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > > > > -- > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, please notify us immediately by > > > return e-mail or by e-mail to , and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website EFTA00344051 > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing . > > > > @ 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written r ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: WtrObtiww.maps. m/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > Centurion Relationship Manager EFTA00344052 > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day i11. price to or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts l > Thanks, Lesley > > > > > > > >> From: "American Express Travel" <U > >> Date: June 26, 2015 at 6:34:07 PM EDT > » To: > >> Subject: Invoice for >> > 31AUG15 > >> DO NOT REPLY TO THIS EMAIL. This messa e was sent from a notification only address that cannot accept incoming mecc you have any questions, please contact Centurion Travel Service at 1 >> > > >> If airline tickets are purchased for this itinerary: > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > » http://myamextravel.com/baggage >> > EFTA00344053 > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and ifinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >>> > >> Friday 03 Jul 15 > >> Other Information >> > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > >> Monday 31 Aug 15 > >> Flight Information >> > > >> Date 31 Aug 2015 > >> Airline Aeroflot > >> Airline Record Locator > >> Flight/Class SU103 L Economy Class > >> Origin New York, John F Kennedy International > >> Destination Moscow, Sheremetyevo > >> Departing 07:10 PM > >> Arriving 11:25 AM / 01 Sep 2015 > >> Departure Terminal Terminal 1 > >> Arrival Terminal Terminal D - Domestic/Intl > >> Estimated Time 9 Hrs 15 Mins > >> Stops Non-stop > >> Seats 18K > >> Confirmed > >> Entry and Exit Information for Travel >> > > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> > >> > EFTA00344054 > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >> > > >> See attached itinerary PDF or link for full terms and conditions. >>> > >> PDF itinerary attachment: > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> > » http://www.adobe.com/products/acrobat/readstep.html >>> > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >> > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >> > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >> > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > EFTA00344055 > > -- > > please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > > JEE > > Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify us immediately by > > return e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing . > @ 2015 American Express. All rights reserved > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. EFTA00344056 > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: (WtPhrww.maps.g /help/legalnottces maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > Ref#150818-001665 Response (Natalia Molotkova) 08/18/2015 11:53 AM Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 10:30am to 7:00pm EST Customer ( ) 08/18/2015 11:39 AM This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... On Aim 18 2015 at 11.13 AM Natalia Molotkova > wrote: > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. EFTA00344057 > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day iPILI es pr fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > Thanks, Lesley > > > > > > > >> From: "American Express Travel" <U > >> Date: June 26, 2015 at 6:34:07 PM EDT > » To: > >> Subject: Invoice for >> > 31AUG15 > >> DO NOT REPLY TO THIS EMAIL. This messa e was sent from a notification only address that cannot accept incoming you have any questions, please contact Centurion Travel Service at 'I >> > EFTA00344058 > >> If airline tickets are purchased for this itinerary: > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > » http://myamextravel.com/baggage >> > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and ifinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >>> > >> Friday 03 Jul 15 > >> Other Information > >> > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > >> Monday 31 Aug 15 > >> Flight Information >> > > >> Date 31 Aug 2015 > >> Airline Aeroflot > >> Airline Record Locator > >> Flight/Class SU103 L Economy Class > >> Origin New York, John F Kennedy International > >> Destination Moscow, Sheremetyevo > >> Departing 07:10 PM > >> Arriving 11:25 AM / 01 Sep 2015 > >> Departure Terminal Terminal 1 > >> Arrival Terminal Terminal D - Domestic/Intl > >> Estimated Time 9 Hrs 15 Mins > >> Stops Non-stop > >> Seats 18K > >> Confirmed > >> Entry and Exit Information for Travel >> > > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate EFTA00344059 entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> > >> > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>> > >> See attached itinerary PDF or link for full terms and conditions. >>> > >> PDF itinerary attachment: > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> > » http://www.adobe.com/products/acrobat/readstep.html >>> > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >> > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >> > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. EFTA00344060 >> > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > > > > > > > -- > > please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > > JEE > > Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify us immediately by > > return e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing . > © 2015 American Express. All rights reserved > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to EFTA00344061 deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (fftiT771tiww.maps. m/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > Ref#150818-001665 Response (Natalia Molotkova) 08/18/2015 11:13 AM Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 10:30am to 7:00pm EST Response (Natalia Molotkova) 08/18/2015 10:34 AM Sure, let me have a look.. Regards, Natalia Molotkova Centurion Relationship Manager EFTA00344062 Hours: Monday through Friday 10:30am to 7:00pm EST Response (Administrator) 08/18/2015 07:48 AM THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! Customer ( ) 08/18/2015 07:48 AM Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever daylIIL I Morice to fly or closest to the price we have paid.../ know I won't hear from you until after 10am when your shift starts Thanks, Lesley >> From: "American Express Travel" < >> Date: June 26, 2015 at 6:34:07 PM EDT » To: >> Subject: Invoice for 31AUG15 >> >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming you have any questions, please contact Centurion Travel Service at 1 >> >> If airline tickets are purchased for this itinerary: >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: » http://myamextravel.com/baggage >> >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >> >> >> EFTA00344063 » >> Friday 03 Jul 15 >> Other Information » >> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT >> Monday 31 Aug 15 >> Flight Information » >> Date 31 Aug 2015 >> Airline Aeroflot >> Airline Record Locator >> Flight/Class SU103 L Economy Class >> Origin New York, John F Kennedy International >> Destination Moscow, Sheremetyevo >> Departing 07:10 PM >> Arriving 11:25 AM / 01 Sep 2015 >> Departure Terminal Terminal 1 >> Arrival Terminal Terminal D - Domestic/Intl >> Estimated Time 9 Hrs 15 Mins >> Stops Non-stop >> Seats 18K >> Confirmed >> Entry and Exit Information for Travel >> »American Express strongly recommends that you periodically reviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> >> >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. » >> See attached itinerary PDF or link for full terms and conditions. » >> PDF itinerary attachment: >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. EFTA00344064 >> http://www.adobe.com/products/acrobat/readstep.html >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >> >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >> >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may ent er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> >> > -- > please note EFTA00344065 > The information contained in this communication is > confidential, may be attorney-client privileged, may > constitute inside information, and is intended only for > the use of the addressee. It is the property of > JEE > Unauthorized use, disclosure or copying of this > communication or any part thereof is strictly prohibited > and may be unlawful. If you have received this > communication in error, please notify us immediately by > return e-mail or by e-mail to , and > destroy this communication and all copies thereof, > including all attachments. copyright -all rights reserved Privacy Statement ilisit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing . © 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: i http://maps.googfe.com/help/terms maps.html) . For "Map Legal Notices" click here: ww.maps.goog ma s.html). here is typically no cost o to you most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 EFTA00344066 Ref#150818-001665 Response (Natalia Molotkova) 08/18/2015 12:46 PM Lesley, the one way ticket from NY to Moscow with Aeroflot is so cheap: December 17,21,22 and 23 - only 415.000SD. What date to hold while we are waiting fro the respond from the rate desk? Regards, Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST IR2ponse (Natalia Molotkova) 08/18/2015 12:40 PM Regards, Natalia Molotkova giants iCiFridayM30am ornaya to 7:00pm EST Customer I ) 08/18/2015 12:39 PM ok, so when they get back to you (up to 48 hours from now) just let me know! On Aug 18, 2015, at 12:34 PM, Natalia Molotkova wrote: > • Response (Natalia Molotkova) 08/18/2015 12:34 PM > Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. > Regards, > Natalia Molotkova > • • > through Friday 10:30am to 7:00pm EST • > Customer (IFIMLIMI1=) 08/18/2015 12:21 PM > Natasha, Jeffrey is as mg we can extend the ticket at all (which I don't think we can...but...) and if we can't then forget it...(no need to reserve Dec flight) Molotkova > wrote: > > > > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards, > > Natalia Molotkova > > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Customer (MLML III i) 08/18/2015 11:39 AM > > This is true...wehave c ange is ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > Molotkova > wrote: > > EFTA00344067 >> > >> > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > Regards, > > > Natalia Molotkova >> > >> > >> > >> > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > > Regards, > > > Natalia Molotkova >> > ' • > > > >> > > > > ours: on ay through Friday 10:30am to 7:00pm EST >> > > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available C ciate. Have a wonderful day! > > > Customer ( ) 08/18/2015 07:48 AM > > > Good morning a as a...can you please change this ticket for to Moscow to December...like Dec. 17,18 19,20,21...what ever day is MUM, fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts >> > > » Thanks, Lesley >> > > > > > > > > > > > > > > > > >> From: "American Express Travel" > > >>> Dat • • PM > > >>> To: > > >>> Subjec : nvo ce or 31AUG15 > > »> > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming m u have any questions, please contact Centurion Travel Service at 1 > > »> > > > >> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > >> http://myamextravel.com/baggage > > »> > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > > >> Friday 03 Jul 15 > > > >> Other Information > > »> > > > >> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > >> Monday 31 Aug 15 > > > » Flight Information > > »> > > > >> Date 31 Aug 2015 > > > >> Airline Aeroflot ours: on ay through Friday 10:30am to 7:00pm EST EFTA00344068 > > > >> Airline Record Locator > > >>> Flight/Class SU103 L Economy lass > > >>> Origin New York, John F Kennedy International > > >>> Destination Moscow, Sheremetyevo > > > >> Departing 07:10 PM > > > >> Arriving 11:25 AM / 01 Sep 2015 > > >>> Departure Terminal Terminal 1 > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > >> Estimated Time 9 Hrs 15 Mins > > > >> Stops Non-stop > > > >> Seats 18K > > > >> Confirmed > > > >> Entry and Exit Information for Travel > > »> > > > >> American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > »> > > > >> See attached itinerary PDF or link for full terms and conditions. > > »> > > > >> PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > >» http://www.adobe.com/products/acrobat/readstep.html > > »> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > >>> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > >>> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease%accidents or failures related to the public Internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > >>> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > »> > > >>> California State Seller of Travel Registration Number: 1022318. Washington EFTA00344069 State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > »> > > »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > > > JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any art thereof is strictly prohibited > > > > and may be unlawful. If' you have received . this > > > communication in error, ple by > > > > return e-mail or by e-mail to , and > > > > destroy this communication an a cop es ereo , > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. >> > > > > © 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written f ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html).-For "Map Legal Notices" click here: Wtprww.maps. m/help/legalnotices maps.html). There is typically no cost o you Wrnost -FoOking efforts Concierge Company Wmerican ai Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > > > > Ref#150818-001665 > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. EFTA00344070 > > Regards, > Natalia Molotkova » > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova ours: oiiiiass on ay through Friday 10:30am to 7:00pm EST > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available ' sociate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > > Good morning a as a. .can you please change this ticket for to Moscow to December...like *Dec. 17,18,19,20,21...what ever day is tins l price fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > Thanks, Lesley > > > > > > > > > > > > > >> From: "American Express Travel" Alla > >>> Dat • • PM > > >> To: > > >> Subjec : nvo ce or 31AUG15 > > » > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming m u have any questions, please contact Centurion Travel Service at 1- > > » > > >> If airline tickets are purchased for this itinerary: > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > >> http://myamextravel.com/baggage > > » > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > >> Friday 03 Jul 15 > > >> Other Information > > » > > >> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > » > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record Locator > >» Flight/Class SU103 L Economy lass > > >> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins EFTA00344071 > > >> Stops Non-stop > > >> Seats 18K > > >> Confirmed > > >> Entry and Exit Information for Travel > > » > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > >>> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > >>> PDF itinerary attachment: > >>> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > >>> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > >>> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex j act as an agent for travel suppliers and you understand and agree that Amex shall no be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease; accidents or failures related to the public Internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > >>> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > » > > » >> > >> > >> > >> > >> > EFTA00344072 > > > -- > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > > > JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, pleinisiiiiy * by > > > return e-mail or by e-mail to , and > > > destroy this communication an a copies ereo , > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. > > > > © 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written f ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal _ Notices" click here: http://www.maps.google.com/help/legalnotices maps.html). There is typically no cost o you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > Ref#150811-1,01,15_ > Customer 08/18/2015 12:00 PM > ok thanks > • > > > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > > Regards, > > Natalia Molotkova > > > > > > EFTA00344073 > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Customer (M1M.Mil) 08/18/2015 11:39 AM > > This is true...wehave c an is ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > Molotkova > wrote: > > >> > >> > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > > Regards, > > > Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST >> > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > > Sure, let me have a look.. > > > Regards, > > > Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST >> > > > > Response (Administrator) 08/18/2015 07:48 AM > > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available C ciate. Have a wonderful day! > > > Customer ( ) 08/18/2015 07:48 AM > > > Good morning a as a...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is Me, ,' MO fly or closest to the price we have paid...( know I won't hear from you until after 10am when your shift starts >> > > » Thanks, Lesley >> > > > > > > > > > > > > > > > > >> From: "American Express Travel" > > >>> Dat • • • PM > > >>> To: > > > >> Subjec : nvoice or 31AUG15 > > »> > > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming m u have any questions, please contact Centurion Travel Service at 1- > > »> > > > >> If airline tickets are purchased for this itinerary: > > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > >> http://myamextravel.com/baggage > > »> > > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> EFTA00344074 > > »> > > »> > > > >> Friday 03 Jul 15 > > > >> Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > >> Monday 31 Aug 15 > > > >> Flight Information > > »> > > > >> Date 31 Aug 2015 > > > >> Airline Aeroflot > > > >> Airline Record Locator > > >>> Flight/Class SU103 L Economy ilass > > >>> Origin New York, John F Kennedy International > > >>> Destination Moscow, Sheremetyevo > > > >> Departing 07:10 PM > > > >> Arriving 11:25 AM / 01 Sep 2015 > > >>> Departure Terminal Terminal 1 > > > >> Arrival Terminal Terminal D - Domestic/Intl > > > >> Estimated Time 9 Hrs 15 Mins > > > >> Stops Non-stop > > > >> Seats 18K > > > >> Confirmed > > > >> Entry and Exit Information for Travel > > »> > > > >> American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate —erWnfililct requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > »> > > > >> See attached itinerary PDF or link for full terms and conditions. > > »> > > > >> PDF itinerary attachment: > > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > >» http://www.adobe.com/products/acrobat/readstep.html > > »> > > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > >>> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > >>> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease; accidents or failures related to the public Internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > >>> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and EFTA00344075 supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > »> > > >>> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: lIBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > »> > > »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > please note > > > > The information contained in this communication is > > > > confidential, may be attorney-client privileged, may > > > > constitute inside information, and is intended only for > > > > the use of the addressee. It is the property of > > > > JEE > > > > Unauthorized use, disclosure or copying of this > > > > communication or any art thereof is strictly prohibited > > > > and may be unlawful. If' you have received this > > > communication in error, ple " by > > > > return e-mail or by e-mail to , and > > > > destroy this communication an a cop es ereo , > > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Cardwebsite > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. >> > > > > © 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written r ermission. Used hereunder by license. For Googje "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html).-For "Map Legal Notices" click here: fftprww.maps.g•Mag m/help/legalnotices maps.html). There is typically no cost o yotr nost-FoOking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California EFTA00344076 CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > > > > Ref#150818-001665 > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova > > > > > > > > > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > — > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the > > Customer ( ) 08/18/2015 07:48 AM next available sociate. Have a wonderful day! > > Good morning a as a...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...w 17,18,19,20,21... hatever day is tiles., fly • closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > Thanks, Lesley > > >> > >> > >> > > > >> From: "American Express Travel" Alla >> » Dat • • PM > > >> To: > >>> Subjec : nvoice or 31AUG15 > > » > >>> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. u have any questions, please contact Centurion Travel Service at 1- > > » > >>> If airline tickets are purchased for this itinerary: > >>> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > >> http://myamextravel.com/baggage > > » > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > >> Friday 03 Jul 15 > >>> Other Information > > » > >>> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > >>> Monday 31 Aug 15 > >» Flight Information > > » ours: G on ay through Friday 10:30am to 7:00pm EST EFTA00344077 > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > >>> Airline Record Locator > >>> Flight/Class SU103 L Economyb lass > >>> Origin New York, John F Kennedy International > >>> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > >>> Arrival Terminal Terminal D - Domestic/Intl > >>> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > >> Seats 18K > >>> Confirmed > > >> Entry and Exit Information for Travel > > » > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > >>> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > >>> PDF itinerary attachment: > >>> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobaftreadstep.html > > » > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > >>> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > >>> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex j act as an agent for travel suppliers and you understand and agree that Amex shall no be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or fail-tires related to the public Internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > >>> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. EFTA00344078 > > » > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > » > > » >> > >> > >> > >> > >> > > > > -- > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > > > JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If' you have received this > » communication in error, ple • ' by > > > return e-mail or by e-mail to , and > > > destroy this communication an a copies ereo , > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Cardwebsite > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. > > > > @ 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written f ermission. Used hereunder by license. For Boogie "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html).-For "Map Legal Notices" click here: fftprww.maps. m/help/legalnotices maps.html). There is typically no cost o yotr nostFooking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova EFTA00344079 > ours: on ay through Friday 10:30am to 7:00pm EST > Customer (IMELM Illi 08/18/2015 11:39 AM > This is true...we ave c ange is ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... Molotkova > wrote: > > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova » ~enturion Relationship Manager > > > > > > > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > — > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the > > Customer ( ) 08/18/2015 07:48 AM next available sociate. Have a wonderful day! Moscow to December...li ,19,20,21...what ever day is tins l price fly > > Good morning a as a...can you please change this ticket for to ke Dec. 17,18 or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > Thanks, Lesley > > >> > >> > >> > > > » From: "American Express Travel" > > » Date. > > >> To: > >>> Subjec : nvoice or 31AUG15 > > » > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. u have any questions, please contact Centurion Travel Service at 1 > > » > >» If airline tickets are purchased for this itinerary: > >>> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > >> http://myamextravel.com/baggage > > » > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: ours: P on ay through Friday 10:30am to 7:00pm EST > > >> > > >> EFTA00344080 > > >> > > >> > > » > > » > > » > >>> Friday 03 Jul 15 > > >> Other Information > > » > >>> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > » > > >> Date 31 Aug 2015 > >>> Airline Aeroflot > >>> Airline Record Locator > >>> Flight/Class SU103 L Economy lass > >>> Origin New York, John F Kennedy International > >>> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > >>> Arrival Terminal Terminal D - Domestic/Intl > >>> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > >> Seats 18K > >>> Confirmed > > >> Entry and Exit Information for Travel > > » > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > >>> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > >>> PDF itinerary attachment: > >>> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobatfreadstep.html > > » > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > >>> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > >>> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex j act as an agent for travel suppliers and you understand and agree that Amex shall no be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease; accidents or failures related to the public Internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > >>> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our EFTA00344081 travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > » > > » >> > >> > >> > >> > >> > > > > -- > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > > > JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If' you have received this > » communication in error, ple ' ' by > > > return e-mail or by e-mail to , and > > > destroy this communication an a copies ereo , > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Cardwebsite > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. > > > > @ 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written f ermission. Used hereunder by license. For Boogie "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html).-For "Map Legal Notices" click here: fftprww.maps.gc m/help/legalnotices maps.html). There is typically no cost o yotr nostFooking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain EFTA00344082 suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > > ours: on ay through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Nafalia Molotkova > ^ > ours: on ay through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Ce iate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning a as a...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day iPti Mifto es fly or closest to the price we have paid...I know I won't hear from you until after loam when your shift starts > Thanks, Lesley > > > > > > > >> From: "American Express Travel" >>> Date: PM > » To: > » Sub ec : nvo ce or 31AUG15 >>> > » DO NOT REPLY TO THIS EMAIL. This messa e was sent from a notification only address that cannot accept incoming you have any questions, please contact Centurion Travel Service at 1 >>> > >> If airline tickets are purchased for this itinerary: > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > >> http://myamextravel.com/baggage >>> > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > » Friday 03 Jul 15 > >> Other Information >>> > >> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT EFTA00344083 >>> Monday 31 Aug 15 >>> Flight Information >>> > >> Date 31 Aug 2015 >>> Airline Aeroflot > >> Airline Record Locator >>> Flight/Class SU103 L Economy lass >>> Origin New York, John F Kennedy International >>> Destination Moscow, Sheremetyevo >>> Departing 07:10 PM > >> Arriving 11:25 AM / 01 Sep 2015 >>> Departure Terminal Terminal 1 >>> Arrival Terminal Terminal D - Domestic/Intl >>> Estimated Time 9 Hrs 15 Mins >>> Stops Non-stop >>> Seats 18K >>> Confirmed >>> Entry and Exit Information for Travel »> >>> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >>> >>> > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>> > >> See attached itinerary PDF or link for full terms and conditions. »> >>> PDF itinerary attachment: > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> > » http://www.adobe.com/products/acrobat/readstep.html »> > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. »> >>> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. »> >>> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. »> >>> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of EFTA00344084 factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>> > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >>> >>> > > > > > > > > > > > > > > please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > > JEE > > Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > communication in error, ple " ' by > > return e-mail or by e-mail to , and > > destroy this communication an a cop es ereo , > > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > > © 2015 American Express. All rights reserved > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: http://www.maps.google.com/help/ligalnotices maps.html). There is typically no cost > you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > Ref#150818-001665 Response (Natalia Molotkova) 08/18/2015 12:34 PM EFTA00344085 Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. Regards, Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST Customer ( ) 08/18/2015 12:21 PM Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can...but...) and if we can't then forget it...(no need to reserve Dec flight) On Aug 18, 2015, at 11:53 AM, Natalia Molotkova wrote: > • Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST > Customer (=IIMMI) 08/18/2015 11:39 AM > This is true...we have c range is ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... Molotkova > wrote: • > > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards, > > Natalia Molotkova >>> > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > > Natalia Molotkova > > enturion Relationship Manager > > > > > > ours: N on ay through Friday 10:30am to 7:00pm EST > > > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available sociate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > > Good morning a as a. .can you please change this ticket for to Moscow to December...like .Dec. 17,18,19,20,21...what ever day is t ies., fly or closest to the price we have paid...I know I won't hear from you until after 10am EFTA00344086 when your shift starts > > > > Thanks, Lesley > > >> > >> > >> > > > >> From: "American Express Travel" > > » Date: > > >> To: > >>> Sublet : nvo ce or 31AUG15 > > » > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1 > > » > >>> If airline tickets are purchased for this itinerary: > >>> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > » > >>> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > » > > » > > » > > » > > » > > » > > » > >>> Friday 03 Jul 15 > > >> Other Information > > » > >>> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > » > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Flight/Class SU103 L EconomyL lass > > >> Airline Record Locator > >>> Origin New York, John F Kennedy International > >>> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > >>> Arrival Terminal Terminal D - Domestic/Intl > >>> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > >> Seats 18K > >>> Confirmed > > >> Entry and Exit Information for Travel > > » > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > >>> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > >>> PDF itinerary attachment: > >>> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » EFTA00344087 > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > >>> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > >>> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex j act as an agent for travel suppliers and you understand and agree that Amex shall no be liable for any loss, injury, expense or damage to persons or property resultin, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease%accidents or fail-tires related to the public Internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > >>> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > » > > » >> > >> > >> > >> > >> > > > > -- > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > > > JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If' you have received this > > > communication in error, plennunily ' by > > > return e-mail or by e-mail to , and > > > destroy this communication an a copies ereo , > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Cardwebsite > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. > > > > CD 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express EFTA00344088 strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written f ermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: http://www.maps.google.com/help/legalnotices maps.html). There is typically no cost o you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > > Mtn • ay through Friday 10:30am to 7:00pm EST • > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > ours: on ay through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Ce ' iate. Have a wonderful day! > Customer ) 08/18/2015 07:48 AM > Good morn ng a as a...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day iPtl bes ,,i ,e to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts 1 > Thanks, Lesley > > > > > > > >> From: "American Express Travel" > >> Date: June 26, 2015 at 6:34:07 PM EFTA00344089 > >> To: >>> Sub ec : nvo ce or 31AUG15 - >>> > >> DO NOT REPLY TO THIS EMAIL. This messa e was sent from a notification only address that cannot accept incoming you have any questions, please contact Centurion Travel Service at 1 >>> > >> If airline tickets are purchased for this itinerary: > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > >> http://myamextravel.com/baggage >>> > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >>> >>> >>> >>> >>> >>> >>> >>> Friday 03 Jul 15 > » Other Information >>> > >> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > >> Monday 31 Aug 15 > >> Flight Information >>> > >> Date 31 Aug 2015 > >> Airline Aeroflot > >> Airline Record Locator > >> Flight/Class SU103 L Economy lass > >> Origin New York, John F Kennedy International > >> Destination Moscow, Sheremetyevo > >> Departing 07:10 PM > >> Arriving 11:25 AM / 01 Sep 2015 > >> Departure Terminal Terminal 1 > >> Arrival Terminal Terminal D - Domestic/Intl > >> Estimated Time 9 Hrs 15 Mins > >> Stops Non-stop > >> Seats 18K > » Confirmed > >> Entry and Exit Information for Travel >>> > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >>> >>> > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>> > >> See attached itinerary PDF or link for full terms and conditions. >>> > >> PDF itinerary attachment: > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> > >> http://www.adobe.com/products/acrobat/readstep.html >>> > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>> > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >>> > >> Liability Statement. American Express Travel Related Services Company, Inc. and EFTA00344090 its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>> >>> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>> >>> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: WM2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. »> »> > > > > > > > > > > > > -- > > please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > > JEE > > Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and maybe unlawful. If you have received . this > > communication in error, ple by > > return e-mail or by e-mail to , and > > destroy this communication an a copies ereo , > > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Cardwebsite > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > @ 2015 American Express. All rights reserved > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provides) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service EFTA00344091 provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: http://www.maps.google.com/help/ galnotices maps.html). There is typically no cost o you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > Ref#150818-001665 Customer ( 08/18/2015 12:00 PM ok thanks On Aug 18, 2015, at 11:53 AM, Natalia Molotkova wrote: > • Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova > > on 1. ay through Friday 10:30am to 7:00pm EST > • Customer d ) 08/18/2015 11:39 AM > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > On Aua 18 2015 at 11.13 AM Natalia Molotkova > wrote: > • > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > Regards > > Natalia Molotkova > > ' • > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > > Sure, let me have a look.. > > Regards, > Natalia Molotkova > > > > EFTA00344092 > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > > Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available centurinn Sunnnrt Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is t i es pM.) fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > > > Thanks, Lesley > > >> > >> > >> > > >>> From: "American Express Travel" > > » Dat M D > > » To: > >>> Subjec nvoice or 31AUG15 > > » > > >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming m u have any questions, please contact Centurion Travel Service at 1 > > » > > >> If airline tickets are purchased for this itinerary: > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > » > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > >> Friday 03 Jul 15 > > >> Other Information > > » > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > » > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record Locator > > >> Flight/Class SU103 L Economyb lass > > >> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > » Arriving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Arrival Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > » Seats 18K > > >> Confirmed > > >> Entry and Exit Information for Travel > > » > >>> American Express strongly recommends that youperiodicallyreviewwww.Visacentralcom/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > > >> You may receive customer service emails even if you have requested not to EFTA00344093 receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > > >> PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobatlreadstep.html > > » > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > > >> Liability Statement. American Express Travel Related Services Company Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2$ acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > >> > > >> >> > >> > >> > >> > >> > > > > -- > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, please nntifv es immediately by > > > return e-mail or by e-mail to j , and > > > destroy this communication and all copies thereof, > > > including all attachments. copyright -all rights reserved EFTA00344094 > > Privacy Statement IVisit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. > > > > © 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor C'Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written fermission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: ww.maps.goog maps.html). There is typically no cost o yoir lost booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing pturposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > Ref#150818-001665 > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > ours: on ay through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Ce turion Su000rt ARCO iate. Have a wonderful day! > Customer 08/18/2015 07:48 AM EFTA00344095 > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day iPILI • es pr fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts l > Thanks, Lesley > > > > > > > >> From: "American Express Travel" 40I > » Dat • PM EDT > » To: > >> Subjec : nvoice or 31AUG15 >>> > >> DO NOT REPLY TO THIS EMAIL. This messa e was sent from a notification only address that cannot accept incoming megc you have any questions, please contact Centurion Travel Service at 1 >>> > » If airline tickets are purchased for this itinerary: > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > » http://myamextravel.com/baggage >>> > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >> > >> > >> > >>> >>> >>> >>> > >> Friday 03 Jul 15 > >> Other Information >>> > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > >> Monday 31 Aug 15 > >> Flight Information >>> > >> Date 31 Aug 2015 > >> Airline Aeroflot > >> Airline Record Locator > >> Flight/Class SU103 L Economy blass > >> Origin New York, John F Kennedy International > >> Destination Moscow, Sheremetyevo > >> Departing 07:10 PM > >> Arriving 11:25 AM / 01 Sep 2015 > >> Departure Terminal Terminal 1 > >> Arrival Terminal Terminal D - Domestic/Intl > >> Estimated Time 9 Hrs 15 Mins > >> Stops Non-stop > >> Seats 18K > >> Confirmed > >> Entry and Exit Information for Travel >>> > >> American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >>> >>> > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>> > >> See attached itinerary PDF or link for full terms and conditions. >>> > >> PDF itinerary attachment: > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. EFTA00344096 >>> > >> http://www.adobe.com/products/acrobat/readstep.html >>> > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>> > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >>> > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>> > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>> > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > >> > > > > > > > > > > > > > -- > > please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > > JEE > > Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify us immediately by > > return e-mail or by e-mail to J and > > destroy this communication and all copies thereof, > > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > © 2015 American Express. All rights reserved > • When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) EFTA00344097 fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: i http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: Wtr071tiww.maps.g pm/help/legalnotices maps.html). There is typically no cost o you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing 'purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > • Ref#150818-001665 Response (Natalia Molotkova) 08/18/2015 11:53 AM Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. Regards, Natalia Molotkova ours: Cough or Friday 10:30am to 7:00pm EST Customer 08/18/2015 11:39 AM This is true...we nave cnangeu oils i cket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: > • Response (Natalia Molotkova) 08/18/201511:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > • > through 10:30am to 7:00pm EST EFTA00344098 > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > ours: on ay through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Sunnort Assogiate. Have a wonderful day! > Customer (I ) 08/18/2015 07:48 AM Moscow to December...like , es price t o fly > Good morning a you please change this ticket for to Dec. 17 18,19,20,21...what ever day or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts 1 > Thanks, Lesley > • > > > > > > >> From: "American Express Travel" CI > » Dat • PM EDT > » To: > >> Subjec : nvoice or 31AUG15 >>> > >> DO NOT REPLY TO THIS EMAIL. This messa e was sent from a notification only address that cannot accept incoming you have any questions, please contact Centurion Travel Service at 1 >>> > >> If airline tickets are purchased for this itinerary: > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > » http://myamextravel.com/baggage >>> > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >> > >> > >> > >>> >>> >>> >>> > >> Friday 03 Jul 15 > >> Other Information >>> > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > >> Monday 31 Aug 15 > >> Flight Information >>> > >> Date 31 Aug 2015 > >> Airline Aeroflot > >> Airline Record Locator > >> Flight/Class SU103 L Economy lass > >> Origin New York, John F Kennedy International > >> Destination Moscow, Sheremetyevo > >> Departing 07:10 PM > >> Arriving 11:25 AM / 01 Sep 2015 > >> Departure Terminal Terminal 1 > >> Arrival Terminal Terminal D - Domestic/Intl > >> Estimated Time 9 Hrs 15 Mins > >> Stops Non-stop > >> Seats 18K > >> Confirmed > >> Entry and Exit Information for Travel >>> > >> American Express strongly recommends that you periodicallyreviewwww.Visacentralcomiamex for the most up to date and accurate EFTA00344099 entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> > >>> > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>> > >> See attached itinerary PDF or link for full terms and conditions. >>> > >> PDF itinerary attachment: > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> > » http://www.adobe.com/products/acrobat/readstep.html >>> > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>> > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >>> > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>> > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>> > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > >> > > > > > > > > > > > > > -- > > please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > > JEE EFTA00344100 > > Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify ilS immediately by > > return e-mail or by e-mail to J and > > destroy this communication and all copies thereof, > > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > © 2015 American Express. All rights reserved > • When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal _ Notices" click here: khttp://www.maps.google.com/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing 'purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 • > Ref#150818-001665 Response (Natalia Molotkova) 08/18/2015 11:13 AM Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. Regards, Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST Response (Natalia Molotkova) 08/18/2015 10:34 AM Sure, let me have a look.. Regards Natalia Molotkova EFTA00344101 . . . ours: on ay through Friday 10:30am to 7:00pm EST Response (Administrator) 08/18/2015 07:48 AM THIS EMAIL INBOX IS NOT MONITORED when I am out of the office"* I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! Customer 08/18/2015 07.48 A Good mornic ricitasna...cari you pi ase change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is e es price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts l Thanks, Lesley >> From: "American Express Travel" >> Dat • • • M DT » To: >> Subjec nvoice or 31AUG15 >> DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming mescaa f you have any questions, please contact Centurion Travel Service at 1 >> If airline tickets are purchased for this itinerary: » Airline Baggage Fee/Rules may apply and can be accessed by visiting: >> http://myamextravel.com/baggage >> >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >> Friday 03 Jul 15 >> Other Information >> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT >> Monday 31 Aug 15 >> Flight Information >> Date 31 Aug 2015 >> Airline Aeroflot >> Airline Record Locator >> Flight/Class SU103 L •ny hlass >> Origin New York, John F Kennedy International >> Destination Moscow, Sheremetyevo >> Departing 07:10 PM >> Arriving 11:25 AM / 01 Sep 2015 >> Departure Terminal Terminal 1 >> Arrival Terminal Terminal D - Domestic/Intl >> Estimated Time 9 Hrs 15 Mins >> Stops Non-stop >> Seats 18K >> Confirmed >> Entry and Exit Information for Travel »American Express strongly recommends that you periodically reviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims EFTA00344102 any liability for any inaccurate or incomplete information contained on that site. >> >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices. please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >> See attached itinerary PDF or link for full terms and conditions. >> PDF itinerary attachment: >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » http://www.adobe.com/products/acrobatireadstep.html » • Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex" )act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: (W#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> >> > • -- > please note > The information contained in this communication is > confidential, may be attorney-client privileged, may > constitute inside information, and is intended only for > the use of the addressee. It is the property of > JEE > Unauthorized use, disclosure or copying of this > communication or any art thereof is strictly prohibited > and may be unlawful. If' you have received this EFTA00344103 > communication in error, please notify us immediately by > return e-mail or by e-mail to 1, and > destroy this communication and all copies thereof, > including all attachments. copyright -all rights reserved Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.comlphishing. O 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by GayotO and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visihwrw.americanexpress.comitravelterms California CST#1022318, Washington U81#600-469.694, Iowa TA#002, Nevada NV#2001-0126 Ref#150818-001665 EFTA00344104